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VisaHQ Reviews

4.4 Rating 3,705 Reviews

86 %

of reviewers recommend VisaHQ

Company Reviews

Product Reviews

4.4

Based on 3,705 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

VisaHQ 5 star review on 19th October 2023

VisaHQ 5 star review on 19th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong info on the web site. Pymt info said visa Barcelona which was misleading.”

Posted 4 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for any confusion you experienced with your order. We strive to make the application process seamless and that clearly didn't happen in your case. For assistance understanding what happened with your order, please contact Peter at peter@visahq.ca. Again, my apologies and I hope you'll give VIsaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Submitted my application 3 days and waiting for my visa.”

Posted 4 years ago

Hi Fazil, Thanks for sharing your feedback regarding VisaHQ. We're glad you were able to submit your order and we look forward to getting your visa to you soon. I would like to take this opportunity to remind you that visa issuance is determined solely at the discretion of consular officials. Our team has no control over government processing times. To check the status of your order, please login into your VisaHQ profile or contact Peter at peter@visahq.ca. I sincerely hope you will alter your rating to 5 stars once you receive your document. Safe travels and thanks for choosing VisaHQ! Rebekah @ VisaHQ

Posted 4 years ago

“I would not be in a position to really rate you until after I visit the countries.”

Posted 4 years ago

Hi Aurelio, Thanks for sharing your feedback regarding VisaHQ. We appreciate your feedback, but would like to encourage you to leave a five-star review after your upcoming travels. Thank you for choosing VisaHQ! To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“I got a visa on time, but only after insisting the visa application was posted over a week after I applied. Had I not, the hopeless attempts of the couriers to hand an application over would have failed. Lovia was helpful, but inflexible and took a lot of persuasion to change her process.”

Posted 4 years ago

Hi Samuel, Thanks for reviewing VisaHQ. I would like to personally apologize for the poor experience you had while working with our team. Rest assured that feedback like yours helps us improve our services around the globe. We take pride in what we do and strive to consistently exceed our clients' expectations. Don't hesitate to reach out to our London office directly at +44 20 7148 6117 if you need further assistance. I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“I applied tourist visa 6 months ago and still waiting for result.”

Posted 4 years ago

Hi Varinder, Thanks for reviewing VisaHQ. I would like to personally apologize for the fact that you have not received an update on your visa application. Please reach out to our Dubai office directly at +971 4 375 0400 or email info@visahq.com. Again, my sincere apologies. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“This process allows for saving time going to a physical office but the electronic application did not run smoothly. Why do we have to make payment at step 2? Once payment is made...we can not access step 3 to attach the required documents...”

Posted 4 years ago

Hi Lise, Thanks for sharing your review of VisaHQ. I would like to personally apologize for the problems you had with our online application process. We strive to make the process seamless for our clients and that clearly didn't happen in your case. Payment is made prior to document uploads to ensure that the payment can be processed. I am sorry to hear you're having problems uploading your documentation. Please reach out to Peter at peter@visahq.ca for assistance with your order. Again, my apologies and I hope you'll give VisaHQ a chance next time you travel. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Yes Happ New year”

Posted 4 years ago

Hi Shibu, Thanks for taking the time to reach out to VisaHQ. I'm sorry you aren't 100% satisfied, as per your 3-star rating. To further discuss your situation, please reach out to an agent directly at info@visahq.com. We hope your problem will be resolved and you will choose to use our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“BEWARE!!!! You really don’t need a third party to do this for you. I applied for a visa to Ghana. I was charged for a 5yr and received a 1yr( totally up to the Ghanaian embassy) I emailed and asked for the difference in cost and they said they were unable to return. I was also charged a 5 dollar fee for a money order, however they had my credit card info. ( so why the extra fee) Word to the wise, JUST SKIP THIS STEP AND JUST GO STRAIGHT TO EMBASSIES WEBSITE. They charge you an extra fee to process ($99) to be exact. The actual website for the embassy is just one fee for the visa no additional fees... I WONT USE THEM AGAIN AND I CATION YOU TO DO THE SAME.....”

Posted 4 years ago

Hi Erica, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the fact that you were dissatisfied with the level of service you received. I want to personally assure you we do everything we can to keep our fees low. Our team provides valuable services, such as driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Ultimately, agents can save you from having to cancel your trip due to document errors. Every visa situation is different and, should you have more complex visa needs in the future, I sincerely hope you will give our team a chance to work with you again. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“The process itself was easy and quick. But I had to call back multiple times for updates on the status of my application and had to fill the application form manually and sign and send due to technical issue on your website.”

Posted 4 years ago

Hi Preethi, Thanks for reviewing VisaHQ. I would like to personally apologize for the communication and technical issues you had while applying for your visa. We strive to exceed clients' expectations. I'm sorry that didn't happen in your case. We take feedback like yours seriously and use it to improve our services around the world. Again, my apologies, and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“I called the office two days in a row and I haven't gotten a phone call back yet.bfor the price I am paying I'd hope for someone to call me back!”

Posted 4 years ago

Hello! Thanks for reaching out to VisaHQ. I would like to personally apologize for the fact that you haven't yet received a call back. We strive for exceptional communication with our clients. I have notified Peter of your situation. To reach him directly, please contact peter@visahq.ca. Again, my apologies, and I hope you'll give VisaHQ a chance again next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“The visa specialist is not fully knowledgeable and conversant with the requirements and tries to evade the questions. He gave wrong information regarding Chile embassy contact details. Finally with repeated phone calls and emails I could get the job done.”

Posted 4 years ago

Hi Narayana, Thanks for sharing your feedback regarding VisaHQ. I would like to apologize for the fact that you weren't 100% satisfied with the level of service you received. We strive to exceed our clients' expectations on a daily basis and that clearly didn't happen in your case. Rest assured that we take reviews like yours seriously and we will use your feedback to improve our services around the world. I sincerely hope you will give VisaHQ a chance again next time you need travel documents. Safe travels, Rebekah at VisaHQ

Posted 4 years ago

Hi Narayanan, Thanks for reviewing VisaHQ. I would like to personally apologize for the problems you had with your recent order. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Rest assured that we take feedback like yours seriously and use it to improve our staff training worldwide. Again, my sincere apologies and I hope you will give VisaHQ a chance again in the future. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“I asked many times when my application could be submitted to the consulate and the agent just told me wait wait and wait , finally it turned out that the Richmond office in Toronto had submitted my application to the consulate but nobody remember to update the information on the website . However, the funniest part is I asked them for the reference number and told I did not have it yet, however , after a day I decided to mail the consulate myself and got the reference number in an hour ! Even the consulate was faster than them . And I logged in ICA to check my status and found that the submitted date is 6 days later than they told me . I am highly believe that the consulate must made a mistake because I have no reason do not trust VisaHQ!!!”

Posted 4 years ago

Hi Yan, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the dissatisfactory experience you had with our services. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Please rest assured that reviews like yours help us improve our services and better train our staff to assist customers. Again, my sincerest apologies for the fact that you were not updated in a timely fashion and that you didn't receive the best possible service from our team. I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Good and appropriate communication with visa employees but felt that the visa fee was expensive even for us as we are seniors, hope there would be a reduction next time”

Posted 4 years ago

Hi Krishna, Thanks for reviewing VisaHQ. I'm glad to hear you had a good experience with our services overall, but I would like to personally apologize for the fact that you were dissatisfied with the fees you paid. I want to assure you we do everything we can to keep our fees low. Final costs are also dependent on Embassy and government charges, over which we have no control. Although we do not offer a senior citizen discount, our referral program is a great way to save money next time you travel. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Thanks for all the help. However, there were some discrepancies with my documents which weren't communicated to me before my appointment which created a few challenges.”

Posted 4 years ago

Hi Sarang, Thanks for reviewing VisaHQ. I'm glad you had a good experience with our services overall, but I would like to apologize for the problems you encountered during your appointment. We strive to exceed our clients' expectations and make the entire visa process seamless. Feedback like yours helps us to improve our services globally. If there is anything we can do to further assist you now, don't hesitate to contact our London office at +44 20 7148 6117. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“There was a big run around on pictures and I'm not familiar with the requirements imposed on us being a requirement from the Russian Embassy.”

Posted 4 years ago

Hi Roger, Thanks for reviewing VisaHQ. I would like to personally apologize for the fact that you weren't completely satisfied with the services you received. We strive to exceed our clients' expectations. Unfortunately, our team has no control over consular requests, such as approval/denial of photographs. We do everything in our power to make sure clients' visas are approved quickly. If there is anything else we can do to assist you with your order, don't hesitate to contact an agent directly at info@visahq.com. I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah at VisaHQ

Posted 4 years ago

“the response in chat it's awful, it's just a greeting chat that does not resolved neither answer your concerns, you should removed a service that its misleading. Better don't use it if you don't provide real-time and answer accurately the questions. better just email. your company will look better. Also will be nice if after over a week we get an up date in the process”

Posted 4 years ago

Hi Victor, Thanks for sharing your review of VisaHQ. I would like to personally apologize for the fact that you did not have a good experience with our chat. Rest assured that we take suggestions like yours seriously and we will use your review to help us as we tweak our live chat feature. In regard to your order, different countries process visa applications within different time frames and our system sends out automatic updates when new information is received. If you have questions about the status of your visa, please contact info@visahq.com or 1-800-345-6541 for immediate assistance. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“In contrast to past experiences with VisaHQ, this time I did not feel that there was one single contact person who was responsible for overseeing the details of my application process. There was a different person responding each time, and ultimately the process did not feel as seamless and smooth, or as speedy, as previously. In the end, however, I did get the visa within the tight deadline that I had, so that was positive.”

Posted 4 years ago

Hello! Thanks for sharing your review of VisaHQ. I would like to apologize for the fact that your latest experience wasn't as satisfactory as previous ones have been. We strive to exceed our clients' expectations every time they work with us and that clearly didn't happen in your case. We take feedback like yours seriously and it helps us improve our services worldwide. If there is anything we can do to further assist you at this time, don't hesitate to reach out to info@visahq.com or to 1-800-345-6541. Again, my sincere apologies. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“I dropped off my papers at the New York branch office. Software is buggy. Despite filling out all the details, it failed to print it out on the form. Secondly, while reviewing it they missed out to observe that my spouse’s nationality was missing in the printed form (again due to software). Embassy wrote to me about it and I had to respond.”

Posted 4 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you experienced with our application process. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Reviews like yours help us improve our services worldwide. I hope you will give VisaHQ a chance again in the future. If you need further assistance at this time, don't hesitate to contact 1-800-345-6541. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Took longer than I paid for, (I have no idea what I paid for, 3 days return when it actually took 4 days, and this time is not including the amount of time it took to actually set up the appointment in the first place. Be prepared to not have you passport for an entire week.”

Posted 4 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to apologize for any problems you experienced with your order. We strive to make the visa application process as simple as possible and I'm sorry you were not completely satisfied. Unfortunately, processing times are based on estimates from government authorities in each country. The VisaHQ team has no control over delays and holiday closures on their end. We want to assure you that we return passports as quickly as possible. I sincerely hope you will give VisaHQ a chance again in the future. Again, my sincere apologies. If you have further questions, don't hesitate to reach out to our London office at +44 20 7148 6117. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“I’m not sure , I have the right documents for my trip and you’re not helping...”

Posted 4 years ago

Hi Stephanie, Thanks for reaching out to VisaHQ. I would like to apologize for the problems you've been having with your order. Please reach out to gary.dupuis@visahq.com for assistance. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

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VisaHQ is rated 4.4 based on 3,705 reviews