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VisaHQ Reviews

4.4 Rating 3,705 Reviews

86 %

of reviewers recommend VisaHQ

Company Reviews

Product Reviews

4.4

Based on 3,705 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

VisaHQ 5 star review on 19th October 2023

VisaHQ 5 star review on 19th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“POOR COMMUNICATION AND NO WAY TO GET A HOLD OF VISAHQ. The 800# on line has extensive wait times and no way to leave a message. The phone number attached to Peter's e-mail is a recording that says "no one is answering this phone" and no ability to leave an e-mail. The only contact we had was Peter. If he happens to be around he answers his e-mail but if he is out there is no response for hours or until the next day. In the end we got the Visa but dealing with someone with no means of communicating with them is entirely unacceptable.”

Posted 4 years ago

Hi Brian, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the fact that you had problems reaching our team when you needed assistance. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Rest assured that reviews like yours help us address problems and improve how our staff operates around the world. I sincerely hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

Hi Brian, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the fact that you had problems reaching our team when you needed assistance. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Rest assured that reviews like yours help us address problems and improve how our staff operates around the world. I sincerely hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“They were very responsive on email but definitely way too expensive. Also, they said that I could not get an Indian visa if I have still a valid one, which is not true. If I had not checked myself, I would have thought I could not apply. Last but not least, their office it's not VisaHQ but a different one which is very very confusing. Definitely in Google it's not easy to do any visa services. The process is just not established.”

Posted 4 years ago

Hi Eva, Thanks for taking the time to share your feedback. I would like to personally apologize for the fact that you were not fully satisfied with your VisaHQ experience. I want to assure you that we do everything we can to keep our fees low. While I am sorry that you felt you paid too much, our team has no control over embassy fees and other government charges, which affect our clients' final costs. Furthermore, we would like to remind you that we save applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. I would also like to provide you with a bit of background about the company. VisaHQ was founded in 2003 and is based in Washington D.C. The company now has 24 offices in 12 countries, with further expansion planned throughout 2019. We have excellent relationships with numerous embassies and government agencies around the globe. I hope this information will help you decide to reconsider using VisaHQ in the future. Again, my apologies. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Uploading documents was a nightmare. I could not upload a copy of my tickets until my son converted the file to pdf -- but there were no instructions to this effect. The woman I spoke to by phone to manage the issue told me she didn't deal with e-visas... You had to give me two refunds for applications that fell apart at the document upload stage. I strongly suggest you a) bring document upload earlier in the process and b) have information on the site to detect when someone is having difficulty uploading and give appropriate advice”

Posted 4 years ago

Hi David, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you experienced with our online application system. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Rest assured that feedback like yours helps us better train our staff worldwide. We will also take your suggestions regarding our website into account. Again, my sincere apologies for the issues you encountered and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“The online form was not suitable (did not allow for dual nationality). My application was correct but was held up while VisaHQ confirmed back to me. This delayed processing. The customer service was a little downbeat (possibly language barriers).”

Posted 4 years ago

Hello! Thanks for reviewing VisaHQ. I would like to apologize for the problems you experienced during the application process. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Rest assured that your feedback about our online form will be taken into account moving forward; we appreciate suggestions like yours. I sincerely hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“The application process went great, but when I got my passport back it had a visa hq sticker on the back. Removing the sticker required using rubbing alcohol to remove the remaining adhesive which left a discolored patch on the back of my passport. We have a few other visa services suggested at our company and this was just enough of a pain to make me consider using another one in the future.”

Posted 4 years ago

Hi John, Thanks for reviewing VisaHQ. I would like to apologize that your experience wasn't 100% satisfactory. We will certainly take your feedback about the VisaHQ sticker into consideration moving forward and I sincerely hope you'll reconsider using our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“First, I called and was told that I needed no POI for a tourist visa to China. I sent one anyway -- just in case! After I sent the visa request to you, I received an email that said I needed the copy of my inviter's citizen card, which she had left in China when she came here for her green-card 6 month residence requirement. That caused MUCH consternation on both my inviter's and my parts. Then, when I called your office, it was reiterated that I must have that card number. The inviter finally called the embassy and was told that the Chinese Citizen Card was NOT necessary!! Another call by me to your office, with the requirements from the Chinese Embassy "in hand" finally got the true facts. You cost me a lot of money and a great deal of trouble and consternation by giving me the incorrect information.”

Posted 4 years ago

Hi Shirley, Thanks for taking the time to review VisaHQ. I would like to personally apologize for the incorrect information you received from a member of our team. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Rest assured that feedback like yours helps us improve our training worldwide and we take errors of this nature seriously. Again, my apologies and I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Smooth application process, and user friendly. Carlos Mendoza - saucy, I don't think he is a good customer service rep.”

Posted 4 years ago

Hello! Thanks for taking the time to share your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had with our customer service team. We understand your frustration and would like to assure you that reviews like yours help us make improvements to better serve clients like you. On behalf of the entire team, again, my apologies and I hope you'll decide to give us the chance to prove ourselves to you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“The process itself was relatively easy, but the reply times for any questions that I asked through the chat was abominable. When it says 'Typically replies within 20 minutes,' I understand that this is an estimate. However both times I asked a question, I did not receive a reply for at least 24 hours. During this time, I also called the number for 'help.' I got a message saying that call times were longer than usual, then the system hung up on me. If it weren't for my husband getting through, I would have never found out the information I needed.”

Posted 4 years ago

Hello! Thanks for reviewing VisaHQ. I would like to personally apologize for the lengthy wait times you experienced while trying to reach an agent. This is far from our usual standard of service and we will look into what happened. I sincerely hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“I am very satisfied with the telephone customer service - they were very helpful. I am not satisfied with the overall service - my VISA did not come in time for my flight, requiring me to cancel my trip, which was scheduled for 6/6. I received my passport in the mail and it states that the VISA was issued on 5/23. Why was there such a long delay in me receiving my passport back after the VISA was issued? I received my passport on 6/7 after I paid for overnight shipping. At this point, I am not sure if I can recommend VISA HQ to other members of my corporation unless there is a very long time between the trip and the VISA application.”

Posted 4 years ago

Hi Heather, Thanks for sharing your feedback regarding VisaHQ. I would like to apologize for the fact that you weren't 100% satisfied with your experience. We strive to exceed our clients' expectations and I'm sorry that didn't happen in your case. I've looked into your order and I see that it was submitted on May 21. The Memorial Day and Eid holidays (May 27 and June 3, respectively) impacted processing times. The visa was still processed within the estimated 10-15 business days. I hope this has clarified the timeline and that you will reconsider recommending VisaHQ's services again in the future. Please contact our team at 1-800-345-6541 if you have any additional questions. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“VisaHQ personnel were courteous and efficient. The website is solid. But it appears that I was charged $15 unnecessarily for a passport-sized photo for a China tourist (L) visa. (There's no photograph on the visa itself.)”

Posted 4 years ago

Hi Mark, Thanks for reviewing VisaHQ. While I'm glad to hear you had a positive experience with our services overall, I would like to personally apologize for any issues with the fees you were charged. Please reach out to the visa agent who assisted you or to our U.S.-based customer support team at 1-800-345-6541 to discuss your situation. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“I was shocked to find out that the processing fee for my $165 visa application was $220. It would be better if these others fees were mentioned earlier in the process. When you start the application process, you are led to believe that the quoted fee ($165 in my case) is all inclusive. There is no information provided anywhere about other charges. Only after you enter credit card data and submit payment, then you see the total charge on your card which is more than double the previous quoted fee (in my case). I was afraid you made a mistake until I accessed my full receipt online and saw the additional service charges.”

Posted 4 years ago

Hi Matthew, Thanks for taking the time to share your feedback regarding VisaHQ. I would like to personally apologize for any miscommunication regarding fees. Our team strives to be upfront regarding costs and I am sincerely sorry that didn't happen in your case. If there is anything an agent can do to further assist you at this time, don't hesitate to contact our U.S.-based support team at 1-800-345-6541. I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“I would like to try you guys once again to write this.”

Posted 4 years ago

Hi Megha, Thanks for reviewing VisaHQ. I hope you had a good experience with your order, but I noticed you only rated our services 3 stars. Please remember you can always reach out to us at info@visahq.com or to our New Delhi office directly at +91 11 6666 2345. We hope you will speak to an agent with any comments or concerns you have regarding your recent VIsaHQ application. We sincerely hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Had a good experience. They are very responsive and the entire process was very smooth & Quick.”

Posted 4 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a positive experience with our team. I noticed, however, that you only rated our services three stars. If you have any comments or concerns regarding your order, don't hesitate to reach out to us at info@visahq.com. We want every client to have a five-star experience! Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a positive experience with our team. I noticed, however, that you only rated our services three stars. If you have any comments or concerns regarding your order, don't hesitate to reach out to us at info@visahq.com. We want every client to have a five-star experience! Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Had to re submit the same passport photo twice for no logical reason was a bit stressful could have been much more smooth hope this improves.”

Posted 5 years ago

Hi Maurice, Thanks for sharing your feedback regarding VisaHQ. We strive to make the visa application process as simple as possible for our clients and I would like to personally apologize for the photo issue you experienced. Rest assured that reviews like yours help us improve. I hope you'll give VisaHQ a chance again next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The process seems mostly smooth, although I do have one minor complaint regarding my experience. I applied for a Visa to Brazil, but nowhere in the online process did it explain to me that an eVisa was an option. I realize the visa requirements with Brazil are about to change, but had I not contacted a live person, I would not have known about the eVisa option and spent a LOT more money. Only because I had a question related to one of the documents did I contact a representative who looked at my order and recommended an eVisa which would save me both time and money. I fully appreciate the representative making this change to my order, but my complaint is more with why the information wasn't given online in the first place. The rest of the experience was very good.”

Posted 5 years ago

Hi David, Thanks for reviewing VisaHQ. I'm glad to hear you had a positive experience overall, but I am sorry that the information you found online wasn't 100% accurate. The web team works hard to keep visa requirements up-to-the-minute, but that clearly didn't happen in this case. Feedback like yours helps us improve our processes and I hope you'll give VisaHQ a chance again in the future. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“We were guided thru a challenging experience by Visa HQ New York's kind expert Lilia Kenzhebayeva. We needed a Visa for last minute trip to China and the Consulate rejected my application because my dog chewed the small edge of the outside corner of my passport! With 3 days to departure Lilia went out of her way to guide us thru this process and even met us in mid town Manhatten with the Visa ( it was a Saturday, her day off!!) as we were en route to the airport. Remarkable job Lilia, thank you!!!!!”

Posted 5 years ago

Hi Stacy, Thanks for sharing your review of VisaHQ. I are glad to hear about your excellent experience working with Lilia and the fact that she went above and beyond to help you secure your travel documents. I noticed, however, that you rated our services only 3 stars. If there is anything we can do to improve, don't hesitate to reach out with your feedback at 1-800-345-6541. We want to make sure all of our clients are completely satisfied with our services. I hope you choose VisaHQ again in the future! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I find it so confused didn't understand the procedure as I'm not good at IT. First at the end I got mine through and tried to apply my husband as the second person will get discount £15, everytime when I want to add my name appeared, and when I add just the name of my husband but no info if his which show the list both, I could't gi any further. Just to make sure that my husband gets the is visa, I have to open another web & cost more.”

Posted 5 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to apologize for any issues you had with our online system while you were applying. Please reach out to our London office directly at +44 20 7148 6117 to check the status of your order with an agent. Thank you for choosing VisaHQ and we hope we can serve you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Competent and fast response. I got my visa quickly and they were very responsive and helped me with the form fill in. However, I received a nasty advertisement sticker on my passport which was difficult to remove. Also, after the visa process they bombarded me with spam emails. That should not happen with an expensive service. Yes, and 100$ exclusive delivery costs for their service is quite expensive. In the end it is just a walk to the embassy and waiting a little in the line.”

Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. While I'm glad you were able to obtain your visa easily, I would like to apologize for the fact that you're dissatisfied with certain aspects of our services. Rest assured that feedback like yours helps us improve and reassess our marketing methods. Again, my apologies, and I sincerely hope you'll give VisaHQ a chance again next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I wrote a detailed review but it disappeared when i hit anonymous.”

Posted 5 years ago

Hello! Thanks for attempting to review VisaHQ. I would like to apologize for any problems you experienced with our services. We strive to exceed our clients' expectations and I am sincerely sorry that didn't happen in your case. If there's anything I can do to assist you at this time, don't hesitate to reach out to me at stan@visahq.com with details regarding your situation. Safe travels, Stan for VisaHQ

Posted 5 years ago

“They key staff were helpful. Except for one staffer at the 800 info number who had never heard of Express to Russia. The web site really needs to be easier to understand. Its just not clear that FULL VISA SERVICE requires the client to have the official invitation first before they can submit the official visa application.”

Posted 5 years ago

Hi Randall, Thanks for sharing your feedback regarding VisaHQ. Although I'm glad to hear your overall experience was positive, I would like to personally apologize for any problems you had with our website and with our customer relations staff. Rest assured that reviews like yours help us improve our team training and our web development. We will certainly take your suggestions into consideration moving forward. I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

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VisaHQ is rated 4.4 based on 3,705 reviews