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VisaHQ Reviews

4.4 Rating 3,716 Reviews

86 %

of reviewers recommend VisaHQ

Company Reviews

Product Reviews

4.4

Based on 3,716 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

VisaHQ 5 star review on 19th October 2023

VisaHQ 5 star review on 19th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i have not gotten a response yet on my application”

Posted 5 years ago

Hi Bernard, Thanks for leaving your feedback. I apologize that you have not heard back about your application and I urge you to contact your local VisaHQ office or our US customer support line at 1-800-345-6541 to make sure the paperwork was received. If you would prefer to get assistance online, you can reach out to info@visahq.com. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“.”

Posted 5 years ago

Hello! Thanks for taking the time to leave your feedback. We hope you had a positive experience with VisaHQ and we would like to remind you that you can contact your local VisaHQ office or our U.S. support center (1-800-345-6541) with any comments or concerns. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Lost one of my teams Passport and Visa which is causing quite an issue.”

Posted 5 years ago

Hi Scott, Thanks for leaving your feedback. I would like to sincerely apologize for the issue your team is experiencing. We strive to exceed our clients' expectations, which clearly hasn't happened in this case. If you would like to contact me at stan@visahq.com with the location of your VisaHQ office and the name of the visa agent you are working with, I will personally look into this problem. Safe travels, Stan for VisaHQ

Posted 5 years ago

“Concern: Everyone has a photo on visa. I do not. I know it is requirement! Fear denied entry!!”

Posted 5 years ago

Hi Charlene, Thanks for taking the time to leave your feedback. I'm sorry to hear you have concerns about the validity of your visa. Please contact us at 1-800-345-6541 to speak to an agent or reach out to me directly at stan@visahq.com. Safe travels, Stan for VisaHQ

Posted 5 years ago

“There could have been better communication, I needed a single entry visa (not e-visa) to India. I was apparently incorrectly advised that the application should not be made until early October (travel end oct return end Dec). Once application put in it was amended to Multi-entry - despite your website telling us that we needed additional information to be submitted. When this was queried all we were told is that 'it cost the same'. This caused a lot more stress than was necessary. The Visa arrived within 10 days, but with an urgent deadline we were very worried, especially as even yesterday your online tracking system showed that it had not even been checked by you and submitted, which was clearly not the case. You are clearly very good at what you do, but your communication needs improvement.”

Posted 5 years ago

Hi Henry, Thanks for taking the time to leave your feedback. I would like to sincerely apologize for the negative experience you had with VisaHQ. We strive to provide all of our clients with excellent communication throughout the application process and I am sincerely sorry that didn't happen in your case. Reviews like yours help make us better and I hope you will give us the chance to prove ourselves to you again in the future. Safe travels, Rebekah at VisaHQ

Posted 5 years ago

“Good and acceptable”

Posted 5 years ago

Hello! Thanks for taking the time to rate VisaHQ. We're glad you had a positive experience overall, but if you ever have questions or comments during the application process, you can reach an agent at 1-800-345-6541. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“I spoke to kind reps and impatient reps, all seemly named Carlos. The good Carlos’s rated a 5 and the impatient Carlos’s a 1. Let me explain, I am a 74 year old female who uses an iPad, quite well, I am planning an Around the World Birthday Trip for 75 with Airtreks, VisaHQ is their Go To for visas and I needed 2 for Vietnam and India for my husband and me. Nervous, anxious about the task, I needed help. The online reps were great, The uploads were unworkable, but Kateryna helped via email.”

Posted 5 years ago

Hi Sharon, I'm so sorry to hear you had an inconsistent experience with VisaHQ. We strive to exceed our clients' expectations at all times and I apologize that didn't happen in your case. I sincerely hope you have an incredible trip celebrating your 75th birthday and I encourage you to give VisaHQ a chance again in the future. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Clearer instructions and step by step process listed on the website or confirmation emails would avoid confusion for the customer. Helpful staff.”

Posted 5 years ago

Hi Lavisha, Thanks for taking the time to leave your feedback! We apologize for any confusion you may have experienced and are glad the team was able to clear-up any questions you had. We hope you'll use our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Frienly people”

Posted 5 years ago

Hi Ana, Thanks for taking the time to leave your feedback. We are glad you had a good experience with the VisaHQ team and we'd like to remind you that if you ever have any questions or concerns, you can contact our London office directly at +44 20 7148 6117. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“I have already written a review, not knowing that I have been overcharged, if the UK FCO office has a link directly to the Turkish visa website and the visa only costs $20. So I am now very unhappy even though this lot processed my visa, I feel ripped off having charged £33...why?”

Posted 5 years ago

Hi Brenda, Thanks for taking the time to let us know about your experience with VisaHQ. I'm sorry to hear you aren't 100% satisfied. To further discuss your situation, please reach out to our London office at +44 20 7148 6117. We hope your problem will be resolved and you will choose to use our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Amy was very nice and got back to me by email and phone but my friends and I all tried to ring the number before I emailed...and no answer...Amy explained they were out seeing embassies etc...but perhaps this needs to be clear on a message as my friends thought the office was no longer operating...also we had trouble with the website at the point of uploading scanned copy of passport...the alternative of emailing a scanned copy is not safe...and when I went to the office in person there was no signage on floor 16 on the glass doors as to what agencies were there...I am now waiting for the visa outcome so this review is a bit early...having gone to the office I realise you are a very small organisation...but the idea of this type of help is good for those of us sorting visas...”

Posted 5 years ago

Hello! Thank you for taking the time to tell us about your VisaHQ experience. We apologize for any inconvenience you may have experienced and we will take your suggestions to heart moving forward. We offer services to over 2 billion people worldwide and have over 150 employees across 24 offices in 12 countries. If you ever need assistance with an order, don't hesitate to contact an agent via our toll-free number 1-800-345-6541. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Not easy to fill in form”

Posted 5 years ago

Hi Stephen, Thanks for taking the time to leave your feedback. We're sorry to hear you struggled with our online application process. If you ever need assistance or have specific comments, don't hesitate to contact one of our skilled agents at 1-800-345-6541. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Well probably it’s because of frustration I don’t know but I believe the moment you make an appointment with the Visa Hq their job is to guide you and make sure your documentation is proper and ready to be submitted to the consulate.After going through the process and having all the documentation ready and well presentable I still had a Schengen Visa denial which until now I don’t understand why and how? Their reason was’The information submitted regarding the justification for the purpose and condition of the intended stay was not reliable’ Well the reason why am still confused is that I had a travel agency do the bookings for me I mean everything so what exactly is their point I literally don’t get it. I think before documentation is handed over you thoroughly check again and again to make sure that all the documents are detailed and are good enough to support Visa approval. Which is the reason why I had to apply my visa through you so that I wouldn’t be disappointed . Now had to cancel my plans because of a reason of denial I have failed to understand. Unhappy”

Posted 5 years ago

“Good website”

Posted 5 years ago

Hello! Thanks for taking the time to leave your feedback. If you have any suggestions regarding your experience with VisaHQ, we would love to hear them. You can reach out to us anytime at 1-800-345-6541. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“I don't find the uploading of documents user-friendly. I had to use email, and for that Yuliya was very prompt and friendly.”

Posted 5 years ago

Hello! Thanks so much for taking the time to leave your feedback. We're sorry you had problems with our online system, but we're glad Yulia was able to assist you. Thank you for choosing VisaHQ! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The services you provide are great. It's really helpful to have VisaHQ navigate the visa process for you. Customer service needs to be improved, though. When I call, it's very unprofessional. It sounds like some random guy sitting on the couch. It makes me question whether it's a legitimate company when I'm talking to customer service. More training is definitely needed in that department.”

Posted 5 years ago

Hi Tyler, Thanks so much for your feedback. We're glad you've had positive experiences with VisaHQ's services, but we will take your customer relations comments to heart as we move forward.

Posted 5 years ago

“Too expensive”

Posted 6 years ago

Hello! We are sorry our fees were not what you expected. We hope you'll provide us with the chance to prove our value to you in the future.

Posted 6 years ago

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VisaHQ is rated 4.4 based on 3,716 reviews