Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

VisaHQ Reviews

4.4 Rating 3,705 Reviews

86 %

of reviewers recommend VisaHQ

Company Reviews

Product Reviews

4.4

Based on 3,705 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

Write Your review

Tell us how VisaHQ made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

VisaHQ 5 star review on 22nd February 2024

VisaHQ 5 star review on 19th October 2023

VisaHQ 5 star review on 19th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rest was well streamlined. however the behavior of the delivery personnel was not professional. He was rude on calls and mentioned to call all the other Uber members to come and collect the visas from the recpetion instead of calling himself. Also mentioned that he will leave and cant wait as he has a lot of work”

Posted 5 years ago

Hi Mallika, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for any negative experiences you had with a VisaHQ staff member. We strive to go above and beyond for our clients and this is not up to our customer service standard. If, however, a courier delivered your documents to you, the situation is, unfortunately out of our control and you will need to contact that delivery service. Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“My main issue with VisaHQ is that when the team was unable to deliver my Visa by the promised deadline of Friday, there was no communication from the team. If I hadn’t been proactive, my visa would have been delivered on Monday and I would have missed my flight. As part of visa application, the team has my flight itinerary and was aware of the timing. Going forward, I would only recommend VisaHQ if they fix this issue.”

Posted 5 years ago

Hello, Thanks for taking the time to review VisaHQ. I would like to personally apologize for the delivery issues you experienced. We strive to make the application process seamless for our clients and that clearly didn't happen in your case. Unfortunately, once our team hands packages over to courier services, we have no control over delays in processing or delivery. I am sorry you were not kept updated in a timely fashion; rest assured that reviews like yours help us improve. I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Your website stated 3-5 days for processing at the embassy. My Visa was approved early the first day the embassy had possession. Why did it take 5 days - this is extremely misleading and caused undue duress on the part of many people on my side of our arrangement. If there was never any chance of getting it in 3 days which seems to be the situation since it was approved quickly, you should probably change your information to reflect the later time frame. Unhappy with that situation which your company served up. It's a simple change to fix it and nobody is going to complain about getting their VISA earlier than expected.”

Posted 5 years ago

Hi Brandon, Thanks for taking the time to review VisaHQ. I would like to personally apologize that you aren't 100% satisfied with your experience. The estimated processing times on our website are provided by each consular authority; our team has no control over whether or not processing takes more or less time than is estimated. It's important to understand that visa issuance is completed solely at the discretion of government agents for each country. We do everything in our power to provide accurate information. I hope this has provided you with some clarity. Again, my apologies that you are not completely happy with how your application was handled in this instance. I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I did get the visa in the end, but the process wasn't very smooth.”

Posted 5 years ago

Hello! Thanks for taking the time to let us know about your experience with VisaHQ. I'm sorry to hear you aren't 100% satisfied. If you would like to further discuss your situation, please reach out to our London office directly at +44 20 7148 6117. We hope your problem will be resolved and you will choose to use our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“My Visa took 9 Days to reach me while ETA was only 5 Days.”

Posted 5 years ago

Hi Sathish, Thanks for sharing your feedback about VisaHQ. While we sincerely apologize for the delay you experienced in receiving your visa, we would like to remind you that our team has no control over processing once applications are submitted to the appropriate government bodies. Processing times fall solely on consular officials. We do, however, do our best to keep clients like you apprised of the progress of their applications. Hopefully this has provided you with some clarification and you will choose our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“no”

Posted 5 years ago

Hello! Thanks for taking the time to let us know about your experience with VisaHQ. I'm sorry to hear you aren't 100% satisfied. To further discuss your situation, please reach out to our U.S. based customer support team at 1-800-345-6541. We hope your problem will be resolved and you will choose to use our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

Hello! Thanks for taking the time to let us know about your experience with VisaHQ. I'm sorry to hear you aren't 100% satisfied. To further discuss your situation, please reach out to our U.S. based customer support team at 1-800-345-6541. We hope your problem will be resolved and you will choose to use our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“My expectation was that this was a 24/7 service and initiated my request on the weekend, so when I didn’t receive a response to my CHAT questions until Monday I had a few panic moments! On Monday I received immediate response and my Visa arrived on Tuesday! So all is good. Thank you”

Posted 5 years ago

Hi Vicki, Thanks for sharing your feedback about VisaHQ. I would like to apologize for any confusion you experienced with our chat hours, but I'm glad your issues were quickly resolved! I hope you will use our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The registering process was fine, my challenge involved additional bank holifay in Ghana and therefore even though I submitted by information by 28th Dec, it took until the 17th January to receive this cutting it quite fine, in retrospect it would have been good to have on yhe system an automatic calculation asto when I would receive it when applying, based on my travel date of the 19th Jan I would have paid more to have piece of mind in receiving it back, Phyliis was very helpful when I called to ask for a quicker pick up as originally I wouldn't have received until the 18th.”

Posted 5 years ago

Hi Jane, Thanks for sharing your VisaHQ experience! We’re so glad Phyllis was able to assist you with your Ghana visa and we hope you’ll use our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I am not happy with how my Ireland Visa has gone. I would have expected more upfront information regarding the possibility to not get an multiple entry visa even after having applied for the same.”

Posted 5 years ago

Hi RIshi, Thanks for taking the time to share your feedback. I would like to apologize for any miscommunications that occurred throughout your application process. We strive to make clear from the start that the validity of visas is determined by the embassies and consulates, not our team; we have no control over that aspect of visa issuance. We hope our team was still able to assist you and that you will use our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The speed of the process was quite slow, when the customer place an order during the night time he expecting directly the first call he will receive next day from VisaHQ to start the process as everything appears in his order.”

Posted 5 years ago

Hi Ramy, Thanks for taking the time to share your feedback. I would like to personally apologize for any issues you experienced while placing your order. We strive to provide all of our customers with fast, efficient service. If you would like to further discuss what went wrong in your case, don't hesitate to reach out to me at stan@visahq.com. Safe travels, Stan at VisaHQ

Posted 5 years ago

“Acceptable, but not very user friendly when trying to get assistance.”

Posted 5 years ago

Hello! Thanks for taking the time to leave your feedback about VisaHQ. I would like to personally apologize that you had problems getting the help you needed. We offer a live chat feature, email support, and a U.S.-based customer service center that can be reached at 1-800-345-6541. You can also, of course, contact your local VisaHQ office. Again, my apologies for any issues you experienced and I hope you'll give us a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Real technical problems with my Mac (and Safari or Firefox) to fill in some spaces (payment in particular!). Couldn't even click on the Visa logo. Being told I need to type X numbers is no valid instruction for such a card problem. Some thinking about clear explanations would really help. All in all I spent hours (literally) over 2 days trying to find a way to fill the form completely which in itself isn't difficult. Some oddities like having 2 middle names being querried, attachment not coming through to VisaHQ... but not really too important as can be done via emails. On the other hand the staff helping me at last have been very pleasant and tried to be helpful and quick in their email reactions.”

Posted 5 years ago

Hi Touria, Thanks for taking the time to leave your feedback. I would like to personally apologize for any technical issues you experienced while trying to submit your application. In some cases, these problems are due to browser settings, but we will certainly make sure it is not a pervasive issues on MacOS. I am glad to hear, however, that the team has been able to assist you and I hope you return to VisaHQ next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“According to CCL, Singaporeans applying for the China Visa do not need to submit travel and hotel itinerary. Because you asked for these documents the application was delayed by almost a week. Consequently, I had to upgrade the application to Urgent, costing more. Fees are somewhat expensive.”

Posted 5 years ago

Hello Venantius, Thanks for taking the time to leave your feedback. I would like to personally apologize for any confusion that arose due to the differing information you received from Carnival Cruise Line and VisaHQ's agents. We would like to assure you, however, that we strive to make sure our clients' applications are complete and without error. Furthermore, our team has no control over what additional documentation may be requested by each embassy. Again, my apologies for any inconvenience you experienced and we hope you'll give VIsaHQ a chance again in the future! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“.”

Posted 5 years ago

Hello! Thanks for rating VisaHQ. We apologize that you did not have a five-star experience and encourage you to reach out to your local VisaHQ office or our U.S. customer care team at 1-800-345-6541 if you require assistance. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Might be handy to list information that might be required to complete application before filling in the blanks actually begins. Received one e-mail that indicates my Sri Lanka e-Visa is granted, and then several hours later another notification that there is an incomplete application to Sri Lanka.”

Posted 5 years ago

Hi George, Thanks for taking the time to leave your feedback. I would like to personally apologize for the issues you experienced with your visa. If the issue hasn't already been taken care of, feel free to reach out to me at stan@visahq.com and I will look into what went wrong. Again, my apologies, and I hope you will give VisaHQ a chance again in the future. Safe travels, Stan for VisaHQ

Posted 5 years ago

“I was misguided by google to your site, thinking that it was the oficial India Visa dept. The service was good, but I don´t see why we pay twice as much as the offical site. What kind of extra service did i get?”

Posted 5 years ago

Hi Daniela, Thanks for taking the time to leave your feedback about VisaHQ. We want to assure you that we do everything we can to keep our fees low. Furthermore, we would like to remind you that we save applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Ultimately, our team can save you from having to cancel your trip due to document errors. We hope this has clarified the value of VisaHQ's services and we would enjoy serving you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I got the visa without any issues other than VisaHQ not living up to its 5 hour intended initial response time.”

Posted 5 years ago

Hi Walter, Thanks for taking the time to share your feedback about VisaHQ. I would like to personally apologize that you didn't receive a response to your inquiry within 5 hours. Reviews like yours help us improve our customer service, so rest assured that we will look into what happened in your situation. We hope you'll give us a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Need mire details for requirements means minimum bank statement and other details”

Posted 5 years ago

Hello! Thanks for taking the time to leave your feedback. I would like to personally apologize for any issues you experienced with your application through VisaHQ. If you need any assistance, please don't hesitate to reach out to your local VisaHQ office or to me personally at stan@visahq.com. Safe travels, Stan for VisaHQ

Posted 5 years ago

“the fee is too high”

Posted 5 years ago

Hello! Thanks for taking the time to leave your feedback about VisaHQ. We want to assure you that we do everything we can to keep our fees low. While we apologize that you felt you paid too much, our team has no control over embassy fees and other government charges, which affect our clients' final costs. Furthermore, we would like to remind you that we save applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“They didn't give me a visa that lasted long enough to get in the country but they took the time to figure it out and let me know what was happening during the whole process.”

Posted 5 years ago

Hi Shania, Thanks for taking the time to leave your feedback. Unfortunately, the validity of visas is determined by the embassies and consulates, not our team; we have no control over that aspect of visa issuance. I am glad to hear the team was able to assist you and I hope you'll use our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

«
1
...
2
3
4
5
6
»

VisaHQ is rated 4.4 based on 3,705 reviews