Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.40

“The initial process was smooth, the agent explained everything in detail. But it looks they lost idea when the pass could be returned.”

Helpful Report

Posted 4 years ago

Hi Qifeng, Thanks for reviewing VisaHQ. I would like to apologize for any problems you've been having with your application. Please reach back out to your agent or contact info@visahq.com for assistance. Again, my apologies, and I hope you'll choose VisaHQ again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“yes very glad”

Helpful Report

Posted 4 years ago

Hi Ahmed, Thanks for reviewing VisaHQ. I'm glad to hear you had a good experience with our services! I noticed, however, that you left a three star rating. If there is anything we can do to improve, don't hesitate to reach out to an agent at info@visahq.com. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“iam very interesting iam very love to work and life in Canada I love Canada”

Helpful Report

Posted 4 years ago

Hi Ahmed, Thanks for reviewing VisaHQ. I'm glad to hear you had a good experience with our services! I noticed, however, that you left a three star rating. If there is anything we can do to improve, don't hesitate to reach out to an agent at info@visahq.com. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Service is fine but very expensive. For a $48 visa we got charged $196. If we knew that we can apply directly to Korean embassy then we would not have come to visa hq. Thanks”

Helpful Report

Posted 4 years ago

Hello! Thanks for taking the time to leave your feedback about VisaHQ. We do everything we can to keep our fees low. Furthermore, I would like to remind you that our team saves applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Ultimately, agents can save you from having to cancel your trip due to document errors. I hope this has clarified the value of VisaHQ's services and we would enjoy serving you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“don't know why but did not get the dates I needed will have to go to immigration in thailand”

Helpful Report

Posted 4 years ago

Hi Roger, Thanks for sharing your feedback regarding VisaHQ. I would like to apologize for the problems you have been experiencing with your visa. Our team has no control over visa validity and issuance; those aspects are determined solely at the discretion of consular officials. For further assistance, please reach out to our London office directly at +44 20 7148 6117 with your order number. Again, my sincere apologies. Safe travels, Rebekah at VisaHQ

Posted 4 years ago

“The user interface is confusing. There are "applicants" and "applications" for example even when logged in as one individual. Also no guidance is given in choosing among the confusing list of options for "purpose of visit". This option is also confused with "visa type". Mis-information about the option for an "electronic visa" is given -- in the FAQ it says in response to the question "do I have to mail my passport to you" that "visas to all countries require the passport to be in our possession". This would be a good place to mention the e-visa option which does NOT require physically mailing ANYTHING to you! Pricing info is hard to find or not available until well into the application process. Once I was able to figure out that an e-visa was an option for me and how to apply for it, the process was quite fast however, and questions were replied to quickly by email.”

Helpful Report

Posted 4 years ago

Hello! Thanks for reviewing VisaHQ. I would like to apologize for the fact that your experience with our online application system was not 100% positive. We take feedback like yours seriously and will use your suggestions moving forward as we tweak our site for clarity. Remember, our team is available to provide assistance anytime at info@visahq.com and 1-800-345-6541. Again, my apologies for any confusion, and I sincerely hope you will choose VisaHQ again next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“I double-checked all the documents required when mailing out to VisaHQ, but got noticed afterward I missed my green card copy. I am sure I had mailed it together, but I send a soft copy right away. I only got a confirmation email 3 days after I sent it. I had enough time to process the visa and was too busy to make a complaint, but it would have been a big problem if I had been in a hurry. I hope you improve lead time.”

Helpful Report

Posted 4 years ago

Hi Heejae, Thanks for sharing your review of VisaHQ. I would like to personally apologize that you weren't 100% satisfied with the experience you had with our services. We strive to exceed our clients' expectations and that clearly didn't happen in your case. If you ever have questions about whether or not a certain document was received, don't hesitate to contact an agent directly at 1-800-345-6541 or info@visahq.com. Our team is here to help make the application process as seamless as possible for you! Again, my apologies, and I hope you'll consider using VisaHQ again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Fast response with queries, flexible delivery and collection. However, could have made requirements more clear (i.e. Was referred to another agency which had more documents required than stated on Visa HQ website, causing delays.)”

Helpful Report

Posted 4 years ago

Hi Joseph, Thanks for reviewing VisaHQ. We're glad you had a positive experience with our services overall, but I would like to personally apologize for the miscommunications you dealt with. Rest assured that feedback like yours helps us improve how we do business worldwide. I hope you will give VisaHQ a chance again in the future. Again, my apologies for the confusion. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Need to train the staffs to be more friendly for customer services and customer approach in the office”

Helpful Report

Posted 4 years ago

Hello! Thanks for sharing your feedback about VisaHQ. I would like to personally apologize for the fact that your experience wasn't 100% satisfactory. Rest assured that reviews like yours help us improve our client relations worldwide. Again, I'm sorry for your negative experience and I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“The tracking system was not updated in my case and the return package was delivered after inquiries (later than expected). Multiple one year visa application was changed to double 3 months.”

Helpful Report

Posted 4 years ago

Hi Jerry, Thanks for sharing your feedback about VisaHQ. I would like to apologize for the problems you experienced with your order. Unfortunately, the validity of visas is determined by the embassies and consulates, not our team; we have no control over that aspect of visa issuance. We strive to exceed our clients' expectations and I hope you will give our team a chance again in the future. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“I was quite happy with the results that you people did for me was very unhappy with some of the things that happened to the process of getting it done trying to communicate with somebody that doesn't answer the phone was certainly very frustrating I had to clarify that my paperwork had to be signed by notary but was not able to contact anybody over the phone to get a simple answer I think you really need to step up to the plate and and give a 1-800 number to allow people to get answers I do realize that you probably do thousands of these every year but not being able to communicate and having to wait for emails from whoever was certainly not a good way of doing things I found it to be very frustrating but nobody would answer the phone I was very skeptical about sending my passport away for your people to do your jobs after being paid before the job is even done that concerns throughout the whole process but the end result was good so thanks for that”

Helpful Report

Posted 4 years ago

Hi Peter, Thanks for taking the time to review VisaHQ. I would like to personally apologize for the problems you experienced while submitting your visa application. Our goal is to make the process as seamless as possible for our clients and I am sincerely sorry that didn't happen in your case. I would like to point out that our agents can be reached at 1-800-715-2075 (Canada) and 1-800-345-6541 (United States). Rest assured that reviews like yours help us improve our customer relations worldwide and I hope you'll give our team a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“we had several attempts before managing to get any of our visas.Only being successful after receiving help from your operators.”

Helpful Report

Posted 4 years ago

Hi Janet, Thanks for reviewing VisaHQ. I would like to personally apologize for any problems you experienced with our application process. Unfortunately, some countries have extremely stringent regulations; that's why our team is here to help! I'm glad to hear you were able to get the assistance you needed and I hope you return next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“On line payment option did not work - needs to be improved. I had to pay in the VisaHQ bank account. Also, the response from VisaHQ after I made the payment was not prompt. I had to make several calls to VisaHQ and received an email response after 4 days.”

Helpful Report

Posted 4 years ago

Hi Anjan, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the payment issues you experienced and assure you that we take reviews like yours seriously. I hope you will give VisaHQ a chance again in the future. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“My only issue was that it was not clear which visa I was applying for”

Helpful Report

Posted 4 years ago

Hi Nigel, Thanks for reviewing VisaHQ. I would like to personally apologize for the confusion you experienced with our online application system. We strive to make it simple for our clients to apply and I'm sorry that didn't happen in your case. Remember, if you have questions while filling-out an online form, you can always connect with an agent at info@visahq.com or call our London office directly at +44 20 7148 6117. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“The good was that in the end I got my visa application approved. There's a few less than desirable experiences throughout the process though: VisaHQ was a but ambiguous about some instructions such as the visa application picture--they gave zero instructions on what size to print them. Then when I asked what kind of paper to print all they said was photo glossy paper, so I did that. When they received my application, I got the notification that it was properly prepared and ready to be submitted. Later on though, it was apparently rejected by the consulate because of the picture. So, 1. this caused my application to be delayed by at least a day, and 2. VisaHQ is clearly not entirely knowledgeable about the Chinese Visa application process, in my experience, (which is what I payed for).”

Helpful Report

Posted 4 years ago

Hi Yanni, Thanks for taking the time to leave your feedback about VisaHQ. I would like to personally apologize for the fact that you weren't 100% satisfied with your recent experience. We strive to provide our clients with the assistance they need every step of the way and that clearly didn't happen in your case. Rest assured that feedback like yours helps us improve our customer relations worldwide. Unfortunately, our team cannot control processing once visa applications leave our hands and we do not have any influence over consular requests or rejections. We hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“Ultimately, very good quality for the price. Several issues though. 1) It was difficult to get in contact with customer service. It took a long time to receive a reply over chat and the phone was only answered during very specific hours. 2) The forms did not fill in correctly through the simplified process (in my case, for the Chinese visa form). The simplified entry system sometimes populated the wrong information in a section of the form, or outright ignored very specific directions on the form. In my case, the form said to use all capital letters, but when the form populated with the information I provided, they were in a mix of capital and lowercase.”

Helpful Report

Posted 4 years ago

Hello! Thanks for sharing your review of VisaHQ. I would like to personally apologize for the various problems you had while applying for your Chinese visa. We strive to make the application process seamless for our clients and I am sorry that didn't fully happen in your case. Rest assured that we take reviews like yours seriously and we will look into all of the issues you described. Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“In some times I felt that they were sometimes lacking in information because in order to get an emergency appointment the officer in VisaHQ told me that there are no emergency appointment possible and I had to mail the embassy myself for that. They did help me but not as much as I would like them to considering the fee that they were getting.”

Helpful Report

Posted 4 years ago

Hello! Thanks for reviewing VisaHQ. I would like to personally apologize for the problems you experienced while applying for your visa recently. Unfortunately, while our agents do everything in their power to assist clients, certain countries' regulations require applicants to contact Consulates and Embassies directly. Again, though, my sincere apologies that you did not receive the level of assistance you should have. I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“S'il y avait eu un service en français, la procédure aurait été beaucoup plus simple et moins coûteuse pour moi.”

Helpful Report

Posted 4 years ago

Bonjour Claude, Merci pour votre avis. Je voudrais m'excuser pour le fait que votre expérience n’ait pas été satisfaisante et vous assurer que vos commentaires seront pris au sérieux. Bon voyage, Rebekah at VisaHQ

Posted 4 years ago

“Visa process needs to more easy and it would be very helpful if every minute detail of visa would be informed”

Helpful Report

Posted 4 years ago

HI Shamika, Thanks for sharing your feedback about VisaHQ. I would like to personally apologize for the fact that you weren't 100% satisfied with your experience. Unfortunately, our team has no control over the visa processes in different countries; every government has its own regulations and requirements that applicants must adhere to. Our agents do everything in their power to make the process seamless for clients like you. I'm sorry you didn't find the process to be as simple and straightforward as we try to make it. If there is anything further we can do to assist you at this time, don't hesitate to reach out to info@visahq.com. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Difficult to reach a person to talk with regarding my VISA applications. Prior years much better service. Must be reducing employees like many service companies and we are required to figure out ourselves the tasks at hand.”

Helpful Report

Posted 4 years ago

Hi Michael, Thanks for reviewing VisaHQ. I would like to personally apologize for any problems you had reaching an agent. We have actually been expanding our services by opening new offices and hiring new staff worldwide, so this should not have happened. Rest assured that feedback like yours helps us improve globally and we appreciate you reaching out. I sincerely hope you'll continue to choose VisaHQ in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

Hi Michael, Thanks for reviewing VisaHQ. I would like to personally apologize for any problems you had reaching an agent. We have actually been expanding our services by opening new offices and hiring new staff worldwide, so this should not have happened. Rest assured that feedback like yours helps us improve globally and we appreciate you reaching out. I sincerely hope you'll continue to choose VisaHQ in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

Hi Michael, Thanks for reviewing VisaHQ. I would like to personally apologize for any problems you had reaching an agent. We have actually been expanding our services by opening new offices and hiring new staff worldwide, so this should not have happened. Rest assured that feedback like yours helps us improve globally and we appreciate you reaching out. I sincerely hope you'll continue to choose VisaHQ in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

Hi Michael, Thanks for reviewing VisaHQ. I would like to personally apologize for any problems you had reaching an agent. We have actually been expanding our services by opening new offices and hiring new staff worldwide, so this should not have happened. Rest assured that feedback like yours helps us improve globally and we appreciate you reaching out. I sincerely hope you'll continue to choose VisaHQ in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

VisaHQ Reviews