Login
Start Free Trial Are you a business? Click Here

VisaHQ Reviews

4.4 Rating 4,027 Reviews
86 %
of reviewers recommend VisaHQ
4.4
Based on 4,027 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read VisaHQ Reviews

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

Visit Website

Write Your review

Excellent service, easy communications I definitely will use them again.
Helpful Report
Posted 6 years ago
Hi Adam, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again in the future. Safe travels! Rebekah @ VisaHQ
Posted 6 years ago
Positive service
Helpful Report
Posted 6 years ago
Hello! Thanks for reviewing VisaHQ. We're glad you had a five-star experience with our services and we hope to work with you again. Safe travels, Rebekah @ VisaHQ
Posted 6 years ago
Everything is fine
Helpful Report
Posted 6 years ago
Hi Evgeny, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ
Posted 6 years ago
Very professional, detail! Mary House is very nice!
Helpful Report
Posted 6 years ago
Hi Michelle, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with our team and we hope to serve you again! Safe travels, Rebekah @ VisaHQ
Posted 6 years ago
Excellent assistance from Luciana in your Sydney office
Helpful Report
Posted 6 years ago
Hi Charles, Thanks for reviewing VisaHQ. We're glad you had a great experience working with Luciana and we sincerely hope you'll return in the future. Safe travels! Rebekah @ VisaHQ
Posted 6 years ago
Due to time I needed a fast turn around. I was kept fully informed during the process and the visa came thru on time, as promised. Good work Visa HQ !
Helpful Report
Posted 6 years ago
Hi Anthony, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services from start to finish and we hope to work with you again! Safe travels, Rebekah @ VisaHQ
Posted 6 years ago
I had not sent in the needed documents on the first try, so Visa HQ helped me along the process telling me what additional papers were required and I got the visa accomplished. Thank you, Visa HQ
Helpful Report
Posted 6 years ago
Hi Karla, Thanks for sharing your review of VisaHQ. We're glad you had an excellent experience working with our team and we hope to assist you again next time you need travel documents. Safe travels! Rebekah @ VisaHQ
Posted 6 years ago
Hi Karla, Thanks for sharing your review of VisaHQ. We're glad you had an excellent experience working with our team and we hope to assist you again next time you need travel documents. Safe travels! Rebekah @ VisaHQ
Posted 6 years ago
I would definitely by from this seller again. Services and product is satisfactory
Helpful Report
Posted 6 years ago
Hi Sonia, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to serve you again next time you need travel documents. Safe travels, Rebekah @ VisaHQ
Posted 6 years ago
Extremely impressed with HQ Visa . From the get go to the end they were completely aware and kept you in the loop of the whole process . Amazing work and customer service . Highly recommend !
Helpful Report
Posted 6 years ago
Hi Howard, Thanks for reviewing VisaHQ. We're glad to hear you had an excellent experience throughout the application process and we hope to work with you again in the future. Safe travels! Rebekah @ VisaHQ
Posted 6 years ago
Two major mistakes. 1. You forgot to include St Petersburg in my itinerary. Had to send it back. Stayed on the phone and web site for more than 3 hours. I sent emails, tried to chat for more than 2 hours, no response, and left phone messages. No one communicated with me until I phoned Peter's tel number in Ottawa. Mistake number 2, I phoned to find out when I can expect my visa as it was getting very late. I was told May 26th. My flight was May 17!!!!! No one noticed or cross referenced the problem. Lucky I phoned.
Helpful Report
Posted 6 years ago
Hi Julie, Thanks for sharing your feedback regarding VisaHQ. While I'm glad to hear Peter was ultimately able to assist you, I would like to sincerely apologize for the problems you experienced with your application. We strive to exceed all of our clients' expectations and that clearly didn't happen in your case. Reviews like yours help us improve our services and better train our staff worldwide. Again, my sincere apologies and I hope you will consider giving VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ
Posted 6 years ago
Things went great, and exactly as promised.
Helpful Report
Posted 6 years ago
Hi James, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope to work with you again in the future. Safe travels, Rebekah @ VisaHQ
Posted 6 years ago
VisaHQ is very reliable because It keeps us informed about every step they are taking so I felt safe.
Helpful Report
Posted 6 years ago
Hello! Thanks for reviewing VisaHQ. We're glad you have had an excellent experience with our application process thus far and we hope to serve you again next time you need travel documents. Safe travels, Rebekah @ VisaHQ
Posted 6 years ago
Was very easy compared to driving into Georgetown. Was very helpful!
Helpful Report
Posted 6 years ago
Hi Mary, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope you'll return next time you require travel documents! Safe travels, Rebekah @ VisaHQ
Posted 6 years ago
Very poor service No response for mails or calls It took more than one month for them to reply to my application
Helpful Report
Posted 6 years ago
Hi Parameshwara, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you had working with our team in Singapore and want to assure you this is far from our usual standards. Reviews like yours help us improve our services around the world and we appreciate you bringing the communication problems you had to our attention. I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ
Posted 6 years ago
Always responsive and helpful.
Helpful Report
Posted 6 years ago
Hi James, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again. Safe travels! Rebekah @ VisaHQ
Posted 6 years ago
Hi James, Thanks for reviewing VisaHQ. We're glad you had a great experience working with our team and we hope you return in the future. Safe travels, Rebekah @ VisaHQ
Posted 6 years ago
I’m happy
Helpful Report
Posted 6 years ago
Hi Elyne, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again. Safe travels, Rebekah @ VisaHQ
Posted 6 years ago
The officers are very slow response. I even called by myself to VisaHQ Jakarta for completion my Visa. After my Visa arrived Singapore. I wrote to ones of oficer Renuka. She never replied my email. Delivery my Visa to my home took 3 days (compring delivery Jakarta - Singapore only 3 days)
Helpful Report
Posted 6 years ago
Hi Gangsar, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you had working with Renuka and the rest of the team and want to assure you this is far from our usual standards. Reviews like yours help us improve our services around the world and we appreciate you bringing the communication problems you had to our attention. I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ
Posted 6 years ago
Excellent communication between VisaHQ staff and myself during the process. Kenyatta was extremely helpful, and gave me frequent updates. I was very pleased with the experience. I have recommended VisaHQ to others in the past.
Helpful Report
Posted 6 years ago
Hi Alexander, Thanks for reviewing VisaHQ. We're glad you had a great experience working with Kenyatta and we hope to work with you again next time you need travel documents! Safe travels, Rebekah @ VisaHQ
Posted 6 years ago
Great experience. Good information about how things were moving along during the process. Would definitely use again.
Helpful Report
Posted 6 years ago
Hi William, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to serve you again. Safe travels, Rebekah @ VisaHQ
Posted 6 years ago
VisaHQ personnel were courteous and efficient. The website is solid. But it appears that I was charged $15 unnecessarily for a passport-sized photo for a China tourist (L) visa. (There's no photograph on the visa itself.)
Helpful Report
Posted 6 years ago
Hi Mark, Thanks for reviewing VisaHQ. While I'm glad to hear you had a positive experience with our services overall, I would like to personally apologize for any issues with the fees you were charged. Please reach out to the visa agent who assisted you or to our U.S.-based customer support team at 1-800-345-6541 to discuss your situation. Safe travels! Rebekah @ VisaHQ
Posted 6 years ago
VisaHQ is rated 4.4 based on 4,027 reviews