VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.39

4.4 Rating 4,027 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 4,027 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a great experience - the portal is user friendly and fairly automated. Officers from VisaHQ are pretty quick in response and helpful. Special call out for Mr. Alaa - he is been very cooperative when I had to secure visa for my Seoul trip in the last minute.”

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Posted 6 years ago

Hi Happy, Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with Alaa and we wish you a great trip to Seoul. We hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Luciana Caporaso in your Sydney Pitt Street office provided exceptional service getting our Tanzanian and East Africa visas. She was helpful, pleasant and efficient - we will definitely use her on future trips. Outstanding service thank you 5.5 stars out of 5”

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Posted 6 years ago

Hi Charles, Thanks for taking the time to review VisaHQ. We're so glad to hear you had a great experience working with Luciana and we wish you a wonderful trip to Africa. We look forward to serving you again in the future! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Well planned, organized, and scheduled everything to a seamless completion.”

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Posted 6 years ago

Hi Mukundan, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“VisaHQ is extremely efficient and easy to use. If you happen to overlook or leave something out VisaHQ communicates with you to let you know.”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with our team and we hope you return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“horrible site and even worse customer service. Long wait times, tech glitches even with the chat feature.”

Helpful Report

Posted 6 years ago

Hi Jonathan, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you had communicating with our team. We strive to make our customer service experience seamless and that clearly didn't happen in your case. Rest assured that reviews like yours help us make improvements to our website and our chat feature. I hope you'll consider giving VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Faizal is the reason why I’m satisfied with you services, he has been very proactive and considerate of the limited timelines.”

Helpful Report

Posted 6 years ago

Hi Anirudh, Thanks for reviewing VisaHQ. We're so glad you've had an excellent experience working with Faizal and we hope you'll use our services again next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Overall a great service, Arpit provided complete support for my US Visa renewal application and managed small hiccups without taking my time. thanks very much for a great service with a small price.”

Helpful Report

Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had an excellent experience working with Arpit and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Charged enormously high for hongkong Visa just for applying hongkong pre arrival registration and ultimately it's not successful”

Helpful Report

Posted 6 years ago

Hi Dr. Meghanath, Thanks for taking the time to leave your feedback about VisaHQ. We want to assure you that we do everything we can to keep our fees low. While we apologize that you felt you paid too much for your Hong Kong visa, our team has no control over embassy fees and other government charges, which affect our clients' final costs. Furthermore, we would like to remind you that we save applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Totally unprofessional service. The application form had around 10 mistakes (like date of birth, address, countries visited, monthly spend, etc) When I asked them to be changed, I was told the appointment date will not change, but I was infact given an appointment a week later (this left only 2 days between my visa appointment and my flight). I was also told I will get my form on Sunday, but on chat, the person I was dealing with kept saying Sunday is a holiday and so I will get my form on Monday. Why is there no consistency in what different people in visaHQ say?”

Helpful Report

Posted 6 years ago

Hi Priyanshu, Thanks for taking the time to share your feedback regarding VisaHQ. I would like to personally apologize for the various problems you experienced throughout your application. The level of service you received is not up to our standards. Rest assured that reviews like yours help us improve our communication between global offices and better train our staff worldwide. Again, my apologies, and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“pretty straight forward”

Helpful Report

Posted 6 years ago

Hi Marie, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Cooperation of VisaHQ was appreciable.”

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Posted 6 years ago

Hi Shazia, Thanks for reviewing VisaHQ. We're glad you had a good experience and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“For my trip to Malawi i needed to get a visa. It took no time to register on line. I got updates on the status of my visa regularly and received it back faster than I expected. Very happy!”

Helpful Report

Posted 6 years ago

Hi Andrea, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our online application process. We hope to serve you again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“The initial review of my documents by VisaHQ took longer than what I was told to expect, but once the documents were past that stage of the process the service was excellent. I appreciated being updated on every stage of the process. Thank you!”

Helpful Report

Posted 6 years ago

Hi Ann, Thanks for reviewing VisaHQ. I would like to personally apologize that the initial processing of your paperwork took longer than expected. However, I'm glad to hear you had a great experience with our services overall and I hope you'll give our team a chance again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“While the visa application submission process went smoothly, the communications around delay in visa approval were terrible. I applied for a multiple entry business visa to the DRC. My case manager did not reach out to me immediately after the visa was not approved on the estimated date (after 25 days of waiting, which is a very long time for anyone to not have their passport, but that's due to to the DRC, not visaHQ). I instead had to reach out to my case manager myself, and she was unable to provide a reason for the delay, and was not proactive or resourceful at all in trying to go the extra mile to figure out the delay, given my upcoming departure out of the country. I ended up researching online the phone number of the Mission in NYC where my passport was, and overall spent several hours trying to contact them/on the phone with them. I was in touch with an officer there directly, and didn't bother going through my case manager at VisaHQ anymore. For a service that cost me $200, it was extremely disappointing, as I ended up doing the case manager's job myself. For this reason I would like to request a refund for this service. Please let me know how to go about this. Thank you.”

Helpful Report

Posted 6 years ago

Hi Manon, Thanks for sharing your feedback regarding VisaHQ. We strive to exceed all of our clients' expectations and I sincerely apologize that didn't happen in your case. Unfortunately, however, our team has no control over processing times and consular requests once applications are delivered to the appropriate embassy or consulate. We do everything in our power to make sure our clients' applications are approved quickly; our estimated processing times are based on information provided by each government agency, but we cannot account for slow processing on their end and are not always informed of the reasons behind these delays. To discuss a possible refund, please reach out to your nearest VisaHQ office to to an agent directly at info@visahq.com. I hope you will consider giving VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I will be able to be happier when I actually get my visa and passport in hand. It has been a long process”

Helpful Report

Posted 6 years ago

Hi Harriet, Thanks for sharing your feedback regarding your VisaHQ experience so far. I would like to personally apologize for the length of time it has taken for your paperwork to be processed and approved. Unfortunately, however, our team has no control over processing times and consular requests once applications are delivered to the appropriate embassy or consulate. We do everything in our power to make sure our clients' applications are approved quickly; our estimated processing times are based on information provided by each government agency, but we cannot account for slow processing on their end and are not always informed of the reasons behind these delays. Again, my apologies for your wait, and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Forms are easy to complete, responsive to questions and save me a lot of time to get my visa.”

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Posted 6 years ago

Hi Terrence, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“The visa process was quite smooth. It seemed to take a little extra time than I had thought, but believe this was related to a Russia holiday (where I am traveling) rather than VisaHQ”

Helpful Report

Posted 6 years ago

Hi Miguel, Thanks for reviewing VisaHQ. We're glad you had a great experience overall, although I would like to apologize for any processing delays you experienced. As you presumed, once we hand over documents to the appropriate Embassy or consulate, our team has no control over processing delays and other issues on their end. We do, however, do everything in our power to make sure our clients' documents are processed in a timely fashion. Thanks for choosing VisaHQ and I hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“7218586118”

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Posted 6 years ago

Hi Govind, Thanks for rating VisaHQ. We're glad you had a five-star experience with our services and we hope to work with you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Excellent team! VisaHQ guides and supports you through every step of a potentially intimidating process. The email response time of the staff member assigned to my visa was immediate. Her answers to my questions were thorough. The turnaround time was unbeatable. I felt secure knowing my visa would not get lost, misplaced, or put at the bottom of a pile. She made certain my application was complete BEFORE she submitted it to the embassy, making the entire process seamless. I recommend this service to anyone.”

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Posted 6 years ago

Hi Aliena, Thanks for taking the time to review VisaHQ. We're glad you had an excellent experience working with our team to obtain your visa and we sincerely hope you'll choose our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Good Service!”

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Posted 6 years ago

Hi Milind, Thanks for reviewing VisaHQ. We're glad you had a good experience and we hope to work with you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 4,027 reviews