VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,928 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,928 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service”

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Posted 5 years ago

Hi Ahmad, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“My only issue was that it was not clear which visa I was applying for”

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Posted 5 years ago

Hi Nigel, Thanks for reviewing VisaHQ. I would like to personally apologize for the confusion you experienced with our online application system. We strive to make it simple for our clients to apply and I'm sorry that didn't happen in your case. Remember, if you have questions while filling-out an online form, you can always connect with an agent at info@visahq.com or call our London office directly at +44 20 7148 6117. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“It’s amrina akhtar u do very good job really happy to trust you thanks ☺️☺️☺️”

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Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience working with our team and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Fast efficient service with regular follow ups,”

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Posted 5 years ago

Hi Marthinus, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with VisaHQ and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Good.. Professional approch”

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Posted 5 years ago

Hi Partha, Thanks for reviewing VisaHQ. We're glad you had a good experience with our services and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The whole process was very good and the agent helping me was very clear and friendly in all steps. The only improvement that I can think of was live-chat. I started with that because I had an urgent case and wanted to ask a question about starting to fill out the forms or not, and it took more than an hour until I was replied.”

Helpful Report

Posted 5 years ago

Hi Ramin, Thanks for taking the time to review VisaHQ. We're glad you had a good experience with our services overall and we want you to know that we will take your feedback regarding our live chat feature into account moving forward. We hope you will choose VisaHQ again in the future. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“The good was that in the end I got my visa application approved. There's a few less than desirable experiences throughout the process though: VisaHQ was a but ambiguous about some instructions such as the visa application picture--they gave zero instructions on what size to print them. Then when I asked what kind of paper to print all they said was photo glossy paper, so I did that. When they received my application, I got the notification that it was properly prepared and ready to be submitted. Later on though, it was apparently rejected by the consulate because of the picture. So, 1. this caused my application to be delayed by at least a day, and 2. VisaHQ is clearly not entirely knowledgeable about the Chinese Visa application process, in my experience, (which is what I payed for).”

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Posted 5 years ago

Hi Yanni, Thanks for taking the time to leave your feedback about VisaHQ. I would like to personally apologize for the fact that you weren't 100% satisfied with your recent experience. We strive to provide our clients with the assistance they need every step of the way and that clearly didn't happen in your case. Rest assured that feedback like yours helps us improve our customer relations worldwide. Unfortunately, our team cannot control processing once visa applications leave our hands and we do not have any influence over consular requests or rejections. We hope to serve you again. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Victoria in the LA office was incredibly helpful and kind. Her attention to all details gave me a great peace of mind that everything would process smoothly.”

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Posted 5 years ago

Hi Tina, Thanks for reviewing VisaHQ. We're glad you had a great experience working with Victoria and we hope you choose our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Fast, easy, effective”

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Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to serve you again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Very happy with Visa HQ”

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Posted 5 years ago

Hi Nijo, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

Hi Nijo, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I ‘ll like someone speak French on chat , my English is medium but you try to help me and I appreciate”

Helpful Report

Posted 5 years ago

Hi Carolle, Thanks for reviewing VisaHQ. I'm glad you had a good experience with our services overall, but I would like to apologize for the fact that you weren't fully satisfied with our chat. We will seriously consider adding agents who speak additional languages moving forward. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Extremely happy for all coordination and cooperation and timely delivery”

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Posted 5 years ago

Hi Hemant, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Very professional. Keep me informed in every step.”

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Posted 5 years ago

Hi Jorge, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to work with you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Provided me with expert advice from start to finish. Really a pleasure doing business with VisaHQ!”

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Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our entire process and we sincerely hope to serve you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I required a 90 day visa effective from my departure date 18-9-19 . The consulate have issued a 90 day visa effective from the 17-7-19 . Which makes my visa useless. My return date from Manila is the 19-10-19 ,as my airline ticket given to your company, the visa you have issued expires 17-10-19 . Making my visa useless. You need to have this rectified to comply with my airline ticket and Philippine law. My passport is in transit to me via post. The consulate should post me a new visa so I can carry with my passport.”

Helpful Report

Posted 5 years ago

Hi Raymond, Thank you for sharing your feedback regarding VisaHQ. I would like to apologize for the fact that you have not a 100% satisfactory experience with our services. Unfortunately, visa validity and visa issuance are determined by each country's embassy or consulate and VisaHQ's team does not have any control over that aspect of visa issuance. Please contact info@visahq.com or call our Sydney office directly at +61 2 7200 0815 to see what options may be available to you. Again, my sincere apologies for this issue. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Keith was extremely helpful for both of my parents' visas. Thank you so much for all the trouble!”

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Posted 5 years ago

Hi Jeannine, Thanks for taking the time to review VisaHQ. We're glad you had an excellent experience working with Keith and we hope to serve your family again in the future! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Ultimately, very good quality for the price. Several issues though. 1) It was difficult to get in contact with customer service. It took a long time to receive a reply over chat and the phone was only answered during very specific hours. 2) The forms did not fill in correctly through the simplified process (in my case, for the Chinese visa form). The simplified entry system sometimes populated the wrong information in a section of the form, or outright ignored very specific directions on the form. In my case, the form said to use all capital letters, but when the form populated with the information I provided, they were in a mix of capital and lowercase.”

Helpful Report

Posted 5 years ago

Hello! Thanks for sharing your review of VisaHQ. I would like to personally apologize for the various problems you had while applying for your Chinese visa. We strive to make the application process seamless for our clients and I am sorry that didn't fully happen in your case. Rest assured that we take reviews like yours seriously and we will look into all of the issues you described. Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Made the process so easy and minimized confusion. I loved the automated update emails that told me the status of my application.”

Helpful Report

Posted 5 years ago

Hi Andrew, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our application process and we hope you'll return next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Very prompt, efficient service. Almost daily progress reports kept me informed of passport receipt, consulate submission, etc. - really kept me in the loop. Strongly recommend.”

Helpful Report

Posted 5 years ago

Hello! Thanks for sharing your review of VisaHQ. We're glad you had an excellent experience with our services and we hope to work with you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Excellent service”

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Posted 5 years ago

Hi Chandrakant, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

VisaHQ is rated 4.4 based on 3,928 reviews