Vital Certificates Reviews

Name: Vital Certificates
Address: Office 205, Bay Square Building 4, Business Bay, Office 205, Bay Square Building 4, Business Bay, Dubai
Rating: 4.55

4.6 Rating 675 Reviews

89 %

of reviewers recommend Vital Certificates

Company Reviews

Metrics

Info

4.6

Based on 675 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Vital Certificates:

Vital Certificates is a specialist organisation that offers official attestation & translation services to expats from around the world living in the UAE and across the GCC.

Visit Website

Phone:

(0)4 8716718

Email:

hello@vitalcertificates.ae

Location:

Office 205, Bay Square Building 4, Business Bay,
Office 205, Bay Square Building 4, Business Bay
Dubai
PO Box 23304

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Vital Certificates 3 star review on 25th August 2023

Wayne A

Anonymous

Anonymous // 01/01/2019

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“An exquisite service at an affordable price !”

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Thank you for that wonderful review Mohamed so glad we could help

“Very good and reliable service”

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Thanks for your positive review Zaka; it's always nice to hear we're getting it right and making our clients feel secure in our service

“very good service”

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Thank you for taking the time to respond Dr Anwar your feedback has been passed onto the team and was greatly appreciated

“Good communication and transparency of services throughout the entire process.”

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Thanks for the positive feedback Damien. Glad we could help

“Amazing service”

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Thank you Raja, you're amazing too!

“excellent service”

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Thank you :-)

“Excellent customer services Deliver as promised Time saving Hassle free”

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Mohamed you've described our mission statement in those four phrases. So glad we could help and thank you for taking the time to give such glowing feedback

“very reliable.”

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Thanks Doret, we know how important your documents are and always treat them as if they were our own.

“Your assistance allowed me to obtain the needed documents and helped me establish domicile and repatriation. Thank you”

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Thank you for taking the time to give your feedback Sofia. We're so happy that we were able to assist you in getting everything you needed

“Quick and easy to deal with. Very informative. Prices are comparable”

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Thanks Patrick, it's always nice to hear we're getting it right and your comments have been passed onto the team.

“Speedy helpful lovely team worth every penny”

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Thank you for your glowing review Jordan. Your comments have been passed onto the team and were greatly appreciated.

“In the process of attesting my degree in Canada. The original degree was ruined. Staples were used on the original degree. The provider did not bother to make copies, and ruined the original certificate of my Master.”

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Thank you for taking the time to leave your feedback Imen. We always do our best to ensure that we exceed our clients expectations and I'm sorry that this has not been the case for you. I can say however that on occasion, as the certificates are being handled and processed by various governmental departments, we have known documents be returned to us folded or having had another supporting document stapled to the original after completion of a certain stage. We do take great care with all of our customers documents and apologise that you didn't receive it back in the condition you would have expected. This will certainly be looked into further, to ensure we are doing all we can in this area. If you have any further concerns, please don't hesitate to get in touch.

“Good service but maybe a bit slow”

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Thank you for your feedback Arwa it's good to hear that the service went well. Just having had a look at your order I can see that when you were presented with the three speeds of service which we can attest UK documents at, you chose the Standard service which is our slowest speed of service. We always try to complete orders before they are expected and rest assured that your feedback has been taken on board.

“I was desperate dealing with the burocracy of two countries, they ask me certificates related to studies of 50 years before, VC made everithing in 3 weeks.”

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Thank you for your review Maurizio, we pride ourselves on making attestation hassle free and it's always nice to hear when we've got it right

“Excellent Service!”

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Thank you for the lovely review Pam, it's always nice to know we're getting it right

“The service provided by Vital Certificates was excellent at each step - from the initial meeting right through to the delivery of the documents.”

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Thank you for your wonderful review Linda. It was a pleasure to be able to assist you.

“Very good and very professional”

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Thank you so much for taking the time to leave such positive feedback.

“The service was excellent”

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Thank you for your kind words Virginiah, we're so glad we could help

“Efficient and effective service and a great tracking system, so you can follow progress of those so important documents ;)”

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Thank you for taking the time to give your feedback. It's always good to hear that the features we think are so important are valued by our customers too.

“Never use this company It take forever to get back your certificate, expensive and unprofessional staff They ruined my certificate and folded it badly and they brought it back without the protecting cover that I placed my certificate in”

Helpful Report

Good afternoon Nahla. Thank you for leaving your honest review, I'm sorry however to hear you weren't happy with the service you received from Vital Certificates. I have made a note of your order number and will discuss this with the manager of the Dubai team. I can say however that on occasion, as the certificates are being handled and processed by various governmental departments, we have known documents be returned to us folded after completion of a certain stage. We do take great care with all of our customers documents and apologise that you didn't receive it back in the condition you would have expected. This will certainly be looked into further, to ensure we are doing all we can in this area. If you have any further concerns, please don't hesitate to get in touch.

Vital Certificates is rated 4.6 based on 675 reviews