Vital Certificates Reviews

Name: Vital Certificates
Address: Office 205, Bay Square Building 4, Business Bay, Office 205, Bay Square Building 4, Business Bay, Dubai
Rating: 4.55

4.6 Rating 675 Reviews

89 %

of reviewers recommend Vital Certificates

Company Reviews

Metrics

Info

4.6

Based on 675 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Vital Certificates:

Vital Certificates is a specialist organisation that offers official attestation & translation services to expats from around the world living in the UAE and across the GCC.

Visit Website

Phone:

(0)4 8716718

Email:

hello@vitalcertificates.ae

Location:

Office 205, Bay Square Building 4, Business Bay,
Office 205, Bay Square Building 4, Business Bay
Dubai
PO Box 23304

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Vital Certificates 3 star review on 25th August 2023

Wayne A

Anonymous

Anonymous // 01/01/2019

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“Very expensive”

Helpful Report

Thank you for your feedback. I am sorry to hear that you feel our service is priced too high for you. We do try to ensure our pricing provides real value compared to other providers. Many of our clients value the highest level of service that we offer. This includes: Zero Risk with our Unique 100% Service Acceptance Guarantee. Document Checking Prior To Embassy Submission to ensure that your documents will be able to be processed successfully. Regular Service Updates which prevents unnecessary worry about where your documents are within the process. Industry-Leading Staff our advisers are the best in the industry. Every staff member in the company undertakes regular training to ensure the advice is accurate and up-to-date. Optional Scanning Service which allows a soft copy of the completed documents to be submitted prior to receiving your shipment. Fully Inclusive Price our fees always include all government and Embassy charges, shipping and VAT (where applicable). There are no hidden costs.

“Getting the right documentation across several continents is a daunting task. I could never have done it without vital certificates. They were professional and kept in contact with me throughout this challenging process.”

Helpful Report

Hi Brian Thank you for taking the time to post your review and we're so glad we could help. Attestation isn't always straight forward but making it as hassle free as possible for our clients is always at the front of everything we do

“Horrible service would never recommend it. Feedback provided in detail before”

Helpful Report

We're sorry you weren't happy with the service. Hopefully we've dealt with your complaint in your previous review

“Not a good service. Took to long and we’re not helpful when phoning to ask for updates etc”

Helpful Report

Hi David Thank you for taking the time to feedback your thoughts and we're sorry you weren't happy with the service. Having reviewed the e-mail conversation it would appear the delay happened when we e-mailed on the 9th of December requesting a delivery address for your document but never received a response because, as you mention on the 17th, you never received our e-mail. I can also see that we arranged delivery that same day. We do our very best to keep track of all the ongoing orders; sorry that on this instance you feel we didn't manage to achieve this.

“Fast Service !”

Helpful Report

Hi Haris So glad we could exceed your expectations & thanks for taking the time to post your review.

“Efficient /delivered as they committed”

Helpful Report

Hi Carol Thank you, being upfront and transparent about cost, time frames and what to expect are the foundation on which we've built our business. Glad we could help you.

“Did exactly what they told me they’d do and what document and copies they’d give me along the way. Kept me regularly informed. I think I received my document before the ETA too. Takes about 3 weeks in total if from Europe. And customer service is great.”

Helpful Report

Hi Matthew We can't tell you how much it means to us to receive a review like yours! Our sole aim is to get our clients documents attested safely, correctly and as quickly as possible every single time. Glad we could help.

“Service was very efficient and prompt.”

Helpful Report

Hi Craig Thanks, it was our pleasure to help & we're really glad you were happy with the service.

“Responsive and good at keep me up to date.”

Helpful Report

Thanks for your review. We always try to make sure our clients know what is going on all the time.

“They promise a swift and reliable services, the swift part is correct however the realiable part is far from the truth. To secure their business they will confirm that what you are asking is what is satisfactory to continue your work permit process when in fact it’s totally insufficient. At a later stage a senior management person within the company will take over the case and provide a noncicle explanation blaming the applicant and then propose to perform the same service again at a reduced rate when you have already spent 500 UK pounds to have a document attested that you are told is sufficient to obtain your work permit..... there are many other companies providing the same service at a more reasonable rate. Explore your options....,.”

Helpful Report

Hi Chris Thank your for your review and I am sorry that you were not satisfied however as I mentioned in my e-mail when you made your initial complaint Vital Certificates do not provide advice on which documents clients need attesting, rather we assist clients with the attestation process. It is very clearly stated in our quotes that: You are responsible for checking that the service requested is suitable for your needs. Vital Certificates does not provide legal advice relating to matters of legalisation, migration or international travel. This is also mentioned in the Acceptance Guarantee under Restrictions to the Guarantee as you have highlighted in your message of October 10th. As we made clear, we are not able to, nor do we ever, provide advice as to which document you need to get attested; we checked the scan you sent us with our colleagues in the UK and when they confirmed it was eligible for attestation this is what we did, on your instruction. Despite your error I still offered to obtain an attestation, at cost, on a document that would be acceptable to the authorities however you decided not to take us up on this offer. I am more than happy to accept that we are not perfect and to accept criticism when it is due however this is not one of those occasions.

“Great service, very easy and straightforward would recommend vital certificates”

Helpful Report

Hi Mark Thank you, it really does mean so much to the team when we get feedback like this. It was a pleasure to help you.

“excellent and effcicient”

Helpful Report

Hi MT Thanks for your review. Excellent & efficient is exactly what we aim for every single time.

“Extremely professional in approach and knowledgeable in providing intended service.”

Helpful Report

Hi Amitavo Thanks for your review and so glad we could help.

“Good service”

Helpful Report

Hi Rod Thanks for taking the time to let us know your feedback

“Mistakes were made. Complaint was made. My calls were not returned. I have let all my colleagues and my HR DEPT know they should not use your services.”

Helpful Report

Hi Mark Sorry to hear that you weren't fully satisfied with our service and that you feel we weren't responsive. I've had a look back through the order from 2018 and, from what I can see, where we weren't responsive it seems to have been when the time differences/weekends made it take longer to communicate with our colleagues in the USA. We've worked hard over the last two years to ensure we focus on being as effective and efficient as possible in our communication. My understanding is that the document was able to be used for it's intended purpose but please let me know if this is not correct.

“Got my visa, but would have appreciated a more pro-active approach. I had to chase them a little.”

Helpful Report

Hi Nathan Thank you for your feedback, we're sorry that you felt we didn't communicate as well as you were hoping. I've reviewed the conversation thread but I cannot see where we've not communicated when we've had information to pass on. Possibly the fact that your order was processing during the Christmas period might have slowed the amount of information we would have been able to give. That said how you felt about the service is what's important and please be assured that we will reiterate the need to make communication prompt in the future. Thanks again for taking the time to feedback to us.

“Very efficient team!”

Helpful Report

Thank you, we've passed on your positive review to the team.

“The service is very good. International shipping option does not however work well. The courier is less than helpful. Could do with negotiating a better service with DHL.”

Helpful Report

Hi Harry Thank you for your review and the feedback on the international courier. We've made DHL aware of your feedback and, hopefully, next time they will raise their game inline with the rest of our service.

“Excellent communication by phone and email. Personnel were professional and polite. Vital Certificates did everything they said they would do.”

Helpful Report

Thank you so much! Your feedback is so appreciated and we're so glad you were so happy with the service.

“Quick and reliable”

Helpful Report

Hi Abdullah Thank you for your , glad we were able to help.

Vital Certificates is rated 4.6 based on 675 reviews