Vital Certificates Reviews

Name: Vital Certificates
Address: Office 205, Bay Square Building 4, Business Bay, Office 205, Bay Square Building 4, Business Bay, Dubai
Rating: 4.55

4.6 Rating 675 Reviews

89 %

of reviewers recommend Vital Certificates

Company Reviews

Metrics

Info

4.6

Based on 675 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Vital Certificates:

Vital Certificates is a specialist organisation that offers official attestation & translation services to expats from around the world living in the UAE and across the GCC.

Visit Website

Phone:

(0)4 8716718

Email:

hello@vitalcertificates.ae

Location:

Office 205, Bay Square Building 4, Business Bay,
Office 205, Bay Square Building 4, Business Bay
Dubai
PO Box 23304

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Vital Certificates 3 star review on 25th August 2023

Wayne A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your employees don't reply”

Helpful Report

Thank you for taking the time to give your feedback Dana and I am sorry to hear that we did not exceed your expectations. Having had a look at your order I can see that you used our service in 2016. You'll be glad to know that in the last 3-4 years we have implemented numerous systems and policies to ensure that we attend to every client in a timely manner and if this is not the case then the team member in question has to explain why. We take customer service very seriously and are constantly looking for ways not to just provide a service but to exceed expectations every time.

“Reliable & prompt service. Love it !”

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Thanks Alice we loved helping you too!

“Very quick and prompt service”

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Hi Andrea Thank you for your generous feedback.

“Excellent service, on time delivery, minimum hassle.”

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Hi Gul Thanks for that we do our best to exceed expectations & it sounds like we managed to do that with your order.

“there's room for improvement.”

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Hi Eden Thank you for your feedback. I did some digging and I see you order was from November 2017. We've worked hard to ensure improvements in our systems and procedures since then so hopefully we've managed the improvement you've indicated was needed

“We found Vital Certificates swift and efficient.”

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Hi Jessie Thanks for the review; we try our best and I'm glad we were able to satisfy your requirements.

“Its a good service but it takes some time. You can deal with it with patience”

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Hi Eltigani Thank you for your positive and generous feedback; we always do our best to get attestations done as quickly as possible although this is often dependent on the speed of service clients choose and/or government departments complete their part of the process. Glad you were happy with the result :-)

“Good service”

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Thanks for your feedback Alina

“Good Service but very high charges”

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Hi Shubra, so glad we were able to help, obviously we'd call it value for money but we understand it's one of those costs that can come out of the blue and be a bit of a shock. We do our best to keep ourselves competitive in the market and make sure the service backs up the cost.

“Extremely fast, efficient, and thorough service with great communication. Very impressed and happy. Thank you!”

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And thank you too David. This is the kind of review that makes it all worthwhile. It was a pleasure to help you

“Good service Stay blessed”

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Thank you Dr. Noreen, you stay blessed too.

“good service”

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Hi Rayan, thanks for taking the time to review our service; so glad we were able to help.

“Good Professional service, delivered on time and very helpful with queries.”

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Hi Frank, thank you, that really means a lot.

“Impeccable service, prompt responses, no headache. Thank you! It was a pleasure.”

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It was our pleasure Irina, that's the level of service we aim for every time.

“Loved their customer service and overall experience. Will recommend it to everyone”

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Thank you so much! We just wish we knew who you you were so we could thank you personally.

“Your course and exams have proved vital in providing me with the relevant skills in basic ICT qualification. Kudos Vital Certificates.”

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Hi Kwaku, we think you might have meant to send this to your ICT training provider not us but we're really glad you've got so much from your course.

“Excellent attestation service”

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Thank you Dr. Mostafa so glad we could assist you.

“Excellent service!”

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Thank you Elaine, we really appreciate you taking the time to review our service

“Very reliable, quick and professional.”

Helpful Report

Thank you for your positive review we try our best to ensure all our clients are this satisfied when they get their documents back from us.

“Vital Services are good but over priced.”

Helpful Report

Thank you for your feedback Wael. We do our best to ensure that we provide the best service at the best value for our clients however we, like everyone else, are at the whim of governments and how much they decide to charge.

Vital Certificates is rated 4.6 based on 675 reviews