“I ordered some joggers and a tank top. One of the joggers was a different collection than the one that I initially ordered. However, the issue was promptly resolved. The customer service representative, Charlotte, was very helpful and willing to compensate for the inconvenience. I have to say, I am very impressed with the quality of both products. The material is the best that I own and I am very pleased.”
“I ordered several items from here, one I didn't like and sent it back to be replaced by something else. The returns form was easy to follow and the item was acknowledged the very next day by VQ and the new item was also shipped. Chris from VQ contacted me via email to let me know the item had been replaced and shipped. Can't ask for a better service then that.”
“I emailed Vanquish initially querying an order too see when it would be dispatched. I received a reply within a few hours which was a pleasant surprise. My advisor Jordan was extremely helpful and gave me the response I was looking for. I had also sent back a couple of shirts to exchange & refund as I wanted a different size for one and a refund for the other - I then enquired with Jordan if I could change the refund into an exchange for another shirt as I have been really impressed with the quality of the items I bought and kept. Again Jordan responded to me within 24 hours confirming this was absolutely fine and I have just received my confirmation of the order for the exchanges I requested. Incredibly impressed with the customer service I have received and will definately be back again. Thanks Jordan !”
“My order arrived correct and very quickly. Unfortunately, one of my items arrived faulty so I reached out to customer service who were fantastic. Jordan offered a fast and effective resolution. Great job guys!”
“Great company, this is now my second order.
Clothes great quality. Had an issue with one of my items and when I contacted them, their reply was fast and efficient. Charlotte the customer service representative offered two options in favour of the customer.
Great customer service, fast, efficient and friendly and quickly turned a negative issue into a positive one.
Postage good. Delivery I would say is super quick.”
“Vanquish products are of very good quality. The clothes are even better once received rather than on their merchant site. In fact, their after-sales service is excellent. Recently, I encountered a delivery problem following an order. And Vanquish has proven that they have the best customer service, very responsive and very professional, a few days later I received my order as agreed. My advisor was Charlotte. She is so greatful. I recommend it to you”
