Name: VUSE
Rating: 4.54

“Online staff Richard was extremely helpful. It was because of his help that i ordered.”

Posted 6 years ago

Thank you so much for your feedback! The Vype Customer Care Team strive to provide a professional yet friendly service to all of our customers and we are always willing to go the extra mile. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Just bought one of these as they have just launched in Canada, It has helped me quit smoking quite easily. I really like how it tastes like a cigarette and has the same throat sensation as well. Really pleased with this unit. Tip: hold the cartridge up to a window or light bulb and you can see how much juice is left.”

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Posted 6 years ago

“Takes a bit of getting used to but I am 5 days smoke free now so cannot complain”

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Posted 6 years ago

Thank you so much for your feedback! We are pleased to hear that you are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Bought a Vype ePen 3 last week. So far so good, however, I wish the pods were clear as I can't tell how much liquid I am using.”

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Posted 6 years ago

Thank you for your feedback. It is nice to hear that you are enjoying using your new ePen 3 device. The ePen 3 has a function to let you know when the cartridges have run out of eLiquid. The device will flash white five times to let you know the cartridge needs changing. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Very good. A bit more discreet than those huge smoke machines some men seem to like. The only grouse is the opacity of the new epen 3 cartridges. Impossible to see how much liquid is left even when holding them up to the light.”

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Posted 6 years ago

Thank you for your feedback. It is nice to hear that you are enjoying using your new ePen 3 device. The ePen 3 has a function to let you know when the cartridges have run out of eLIquid. The device will flash white five times to let you know the cartridge needs changing. All customer feedback is greatly appreciated and helps us implement changes to our services. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Super item. Very pleased with it”

Helpful Report

Posted 6 years ago

Hi Julie, thank you for your kind words and great review! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“Easy to use but its a shame you cant see how much liquid you have in the capsules”

Helpful Report

Posted 6 years ago

Thank you for your feedback. It is nice to hear that you are enjoying using your ePen 3. The ePen 3 has a function to let you know when the cartridges have run out of eLIquid. The device will flash white five times to let you know the cartridge needs changing. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“great items arrived in quick time”

Helpful Report

Posted 6 years ago

Thanks for the review! It's great to hear that you are enjoying your Vype products and that your order arrived quickly. If you require any assistance, please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Excellent vape”

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Posted 6 years ago

Thanks so much for the positive review! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Good quality vape. Issue is the price. I don’t always want to spend almost £30 to qualify for free postage.”

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Posted 6 years ago

Thanks for the positive review and feedback. All customer feedback is greatly appreciated and helps us implement changes to our services. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“I'm happy with my new ePen3.”

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Posted 6 years ago

Hi Chip! Thanks for the 5 star review! We're delighted to know you're happy with the ePen 3! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“Good quality, easy to use, pleasant flavours. Happy with the product.”

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Posted 6 years ago

Hi, thanks for your review! It is always a joy to know our customer are happy. We also agree the device is simplistic and that the flavours are awesome! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Good quality vape experience., highly recommended”

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Posted 6 years ago

Hi Tannia, thanks for your review! We are happy to know you are enjoying your Vype device. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Very smooth”

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Posted 6 years ago

Thanks so much for the positive review! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Generally good but I preferred the flip top versions of the re fill bottles - the screw cap version is annoying.”

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Posted 6 years ago

Thanks for the review and feedback! All customer feedback is greatly appreciated and helps us implement changes to our services. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Its nice thank you”

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Posted 6 years ago

Thanks so much for the positive review! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Bought an ePen3 to try and quit smoking. Really cool bit of kit. Does exactly what I want it to do. Only little gripe is that I haven't been able to get hold of my pod of choice anywhere. Really need it back in stock soon.”

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Posted 6 years ago

Hi Daniel, thanks for the review! We also feel the ePen 3 is a cool and smart piece of kit. It's great to know you are happy with the device. I can confirm the pods will be available in retailers soon, this should be within the next 6-8 weeks. Also we update our online stock regularly so please do check back! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“I bought this for my son as I had previously bought him one which was working he wasn't smoking normal cigarettes then he couldn't buy the ones he wanted so went back to normal ones. Its now working thank goodness”

Helpful Report

Posted 6 years ago

Thanks for the positive review and feedback. All customer feedback is greatly appreciated and helps us implement changes to our services. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“My order for some reason was duplicated but I rang them to sort and I must admit their customer service was second to none. Problem got sorted too...Well done all involved”

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Posted 6 years ago

Thank you so much for your great review! The Vype Customer Care team strive to provide a professional yet friendly service to all of our customers and we are always willing to go the extra mile. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“The epen3 is a discreet but satisfying e-cigarette”

Helpful Report

Posted 6 years ago

Thanks for the excellent review! It's great to hear that you are enjoying your ePen 3. If you require any assistance, please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

VUSE Reviews