Name: VUSE
Rating: 4.54

“Excellent Vaping experience with Vype. Wonderful flavours. Sometimes the liquid bottles are not in stock but you can't have everything.”

Helpful Report

Posted 6 years ago

Hi David, thank you for your review! We are very happy to learn you enjoy the flavours we have in our range. Your feedback will of course be taken on board. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“I use the e-pen 3 and have to say im very happy with the product the only down side is the refill pods are alittle expensive for the small amount. Maybe make them abit cheaper or make the pods bigger with more liquid.”

Helpful Report

Posted 6 years ago

Hi Luke, thank you for your review. It is great to know you are happy with the product and your feedback will be taken on board. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Vype is a stylish vaping product and has an efficient and helpful customer services function. I have progressed through ePen, Pebble and now ePen3. The Pebble was undoubtedly the most stylish and discreet but I think all of the hardware suffers from reliability issues - I'm never 100% certain it will 'fire up'. I have not compared cartridges with tank products but I suspect that the value for money - £:ml is poor. And, in spite of assurances to the contrary, I cant see the liquid level in the ePen3 tank which is frustrating. And I urge Vype to stop calling this vaping solution an 'e-cigarette'; it negates all the good PR about vaping being an alternative to, or exit from, tobacco smoking and condemns vapers to be lumped in with smokers: not what was intended.”

Helpful Report

Posted 6 years ago

Thank you for your 5 start review Nick! It is great to know you are happy with the customer service you received. Your views will be taken on board and we will pass this on. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Delighted with my new vype e-cigarette with my only comment being that I wish it was possible to buy the starter kit with lower than 18mg liquids as they are too strong for me”

Helpful Report

Posted 6 years ago

Thanks for the positive review and feedback. We do offer lower strength eLiquids in 0mg, 6mg and 12mg. A member of our team will contact you shortly to discuss our eLiquid options. If you require any assistance before then please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Very good product, liked it from the very first moment I tried it. The only 'criticism' I would have is that the refills are not available here in the United Arab Emirates.”

Helpful Report

Posted 6 years ago

Thanks for the positive review and feedback. Customer feedback is greatly appreciated and helps us implement changes to our services. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Customer service exellent had a small fault but item was replaced with no quibble.”

Helpful Report

Posted 6 years ago

Thanks for the positive review and feedback. We are glad that we were able to resolve your issue. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Much more convenient and attractive than other capes however refills are more expensive”

Helpful Report

Posted 6 years ago

Thanks for the positive review and feedback! All customer feedback is greatly appreciated and helps us implement changes to our services. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Good product and efficient after service. What more could you ask”

Helpful Report

Posted 6 years ago

Thank you so much for your positive review! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Once i got used to the volume of vapour i am know very happy with this tank.”

Helpful Report

Posted 6 years ago

Thanks for the positive review! We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“just what I needed first class all round”

Helpful Report

Posted 6 years ago

Thanks for the positive review! We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Great product but should be free delivery.”

Helpful Report

Posted 6 years ago

Thanks for the positive review and feedback! We do offer standard free delivery on orders over £34.95. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Great device but can’t tell how much liquid is left in the pod cartridge”

Helpful Report

Posted 6 years ago

Hello, and thank you for your feedback. It is nice to hear that you are enjoying using your new ePen 3 device, which has a function to let you know when the cartridges have run out of eLIquid. The device will flash white five times to let you know the cartridge needs changing. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Well so far so good great flavours and lasts a whole day”

Helpful Report

Posted 6 years ago

Thanks for the positive review and feedback. We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Early days but getting used to the pen.”

Helpful Report

Posted 6 years ago

Thanks for the positive review! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Excellent product, but the cost of the pods is way too high.”

Helpful Report

Posted 6 years ago

Thank you so much for your review and feedback. We do from time to time have promotions that we offer on our pods, you can also take a look on our website to see what promotions are being offered on our pods. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“the pen is the best vaping device I have used. however, I did the nicotine strength requirements is different than the epen 1,2. Moreover, I did not have the option to try different flavours; just wished that vype has a store in London where I could go and try them out.”

Helpful Report

Posted 6 years ago

Thanks for the positive review and feedback. We have a variety of eLiquids and cartridges ranging from 0 to 18mg, we also have a store locator available on our website which you can use to locate a store in your area. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“The stick is light and easy to use the taste is fine”

Helpful Report

Posted 6 years ago

Thanks for the positive review! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

Hello, and thank you for your feedback. We are glad that you enjoy using Vype. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“I'm very happy with my vype epen 3. Just a couple of things I'm not happy with, I find it difficult to change the cartridge. I don't have a lot of grip in my hands and find it very smooth to to hold. Also there is no way to see how much juice is left in the cartridge. Not good when I'm going out.”

Helpful Report

Posted 6 years ago

Hello, and thank you for your feedback. It is nice to hear that you are enjoying using your new ePen 3 device. The ePen 3 has a function to let you know when the cartridges have run out of eLIquid. The device will flash white five times to let you know the cartridge needs changing. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

Hello, and thank you for your feedback. It is nice to hear that you are enjoying using your new ePen 3 device. The ePen 3 has a function to let you know when the cartridges have run out of eLIquid. The device will flash white five times to let you know the cartridge needs changing. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“I have been trying this for about 2 weeks now in a concerted effort to quit smoking. I found it a bit of an adjustment for the first few days, and I was sceptical but it has proven to be quite effective. I dropped from 18 to 12 after 10 days and already feel quite happy to make my next order lower still. I'm looking forward to getting to the 0's. I'm also very happy with the apparent savings! My advice is get a couple of devices and have fun switching flavours (Cherry is my favourite so far).”

Helpful Report

Posted 6 years ago

Thanks for the positive review! It's awesome to hear that you are enjoying your Vype products. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

Thank you for your positive review. It's great to hear that you are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“ePen 3 big improvement on previous model in terms of ergonomics and hygiene. Only disappointment is the cartridge translucency as there is no clear liquid level indication.”

Helpful Report

Posted 6 years ago

Hello, and thank you for your feedback! It is nice to hear that you are enjoying using your new ePen 3 device. The ePen 3 has a function to let you know when the cartridges have run out of eLIquid. The device will flash white five times to let you know the cartridge needs changing. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

VUSE Reviews