VUSE Reviews

Name: VUSE
Rating: 4.54

4.5 Rating 6,343 Reviews

91 %

of reviewers recommend VUSE

4.5

Based on 6,343 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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VUSE 1 star review on 16th December 2024

Austin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just switched from epen2 to epen3, major improvement in smoking experience & epen is more robust.”

Helpful Report

Posted 6 years ago

Thanks for the positive review and feedback! It's great to hear that you are enjoying your ePen 3. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Good materials and sturdy construction, finished to a high standard. The battery life of the eTank Pro is not mind-blowing, but provides a reasonable use time for the size (admittedly, I've started to take a second battery and/or USB power bank with me on longer journeys to ensure I don't run out). The LED life indication is a bit faint in bright outside conditions.”

Helpful Report

Posted 6 years ago

Hello Patrick, Thank you so much for your feedback, we are pleased to hear that you are enjoying your Vype device. Our eTank Pro has a 3 light battery setting, red indicates that it needs to be charged, the red indicator should be visible in outside conditions. If you have any queries please feel free to contact our Customer Care Team on: 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“I have been using the epen for almost as long as they've been out. Good product and baterry life. Have tried all but the pro box and epen is still most reliable. Pebble was by far the worst as had several and they leaked everytime you tried to drag. Was a great size but disnt wlrk for me. Ive recently taken the chance and bought a epen3 kit and have to say it's what the pebble should have been. Decent battery life and charges very quickly. Flavours out are good but miss Master Blend for this device.”

Helpful Report

Posted 6 years ago

Hello Larry, We appreciate your feedback, and we are glad to hear that you like using our ePen 3. We are always coming out with new flavours so feel free to keep an eye out for our upcoming flavours. If you have any queries please feel free to contact our Customer Care Team on: 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“I recently purchased the vale epen 3, this is my first epen and find it very easy to use. I like the flavours would like to try vanilla but there doesn’t seem to be a 12mg version every time I order. My only criticism is that I only seem to be able to buy cartridges online not whilst I,m out about.”

Helpful Report

Posted 6 years ago

Hello Steve, Thank you so much for your feedback, we are pleased to hear that you are enjoying your ePen 3 device. We do have the Vanilla ePen 3 pods 12mg currently in stock. We are in the process of rolling out our ePen 3 products to retailers. If you have any queries please feel free to contact our Customer Care Team on: 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“The only problem with Vype is that I go through 2 cartridges a day on my epen. Also the apple and strawberry flavours don’t seem to taste of anything l. The vanilla is very nice as is the crisp mint. Battery life is decent and I still haven’t smoked a cigarette so they must be doing something right. I would recommend to anyone stopping smoking”

Helpful Report

Posted 6 years ago

Hello, We appreciate your feedback, it is always nice to hear that our customers are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. We do carry a variety of flavours as we do understand that everyone has their own preference of liquid flavors. If you have any queries please feel free to contact our Customer Care Team on: 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Vype3 is so much better than the original one but it has two issues- 1, the fluid chamber should be more transparent so you can see how much is in the tank. 2, The refil is quite difficult to remove, possibly it will easier through time as the the item wears.”

Helpful Report

Posted 6 years ago

Hello Robert, We appreciate your feedback, and we are pleased that you are enjoying the ePen 3. The ePen 3 has a function to let you know when the pods have run out of eLIquid. The device will flash white five times to let you know the pods needs to be changed. The pods are designed to have a easy fit on and off. Please contact us so that we can walk you through any issues you are having with placing the pods on and off. Our Customer Care Team can be reached on: 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, and by e-mail at: info@govype.com.

Posted 6 years ago

“My wife has not smoked cigarettes since taking up the vype. Is it based on the arab hookah?”

Helpful Report

Posted 6 years ago

Hello, thank you for your feedback! It is always nice to hear that our customers are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. In answer to your question, Vype devices are not based on the hookah. If you have any queries, you can contact our Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail us at: info@govype.com, and a member of our team will be happy to assist you.

Posted 6 years ago

“Very nice small vape easy to use and has a really simple and quick refill system. Battery life is okay feels like it runs out of charge quite quickly from a full charge. Refils not too expensive but for ease of use the slight premium price isn't too bad.”

Helpful Report

Posted 6 years ago

Hello Tyler, Thank you for your feedback. It is nice to hear that you are enjoying your Vype ePen device. To ensure that you get the best from your device, we recommend charging the device until the green light has gone out. This will confirm the device has received a full charge. If you have any queries,you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 6 years ago

“Find it an acceptable substitute. Not tried any others.”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback. We are pleased to hear, that you are enjoying using your Vype device and if you have any queries, about our devices or eLiquids, you can contact the Customer Care Team. The team are available on: 0800 133 7350 (Mondays to Fridays, 09:00 - 17:00). Alternatively, you can e-mail at: info@govype.com.

Posted 6 years ago

“Very fast delivery im on a 6mg sometimes the flavours are a bit week would be good if you could do a 3mg instead of going from a 6 -0mg”

Helpful Report

Posted 6 years ago

“E-pen very easy to use”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback, and we are really pleased to hear, that you are enjoying using your ePen device. Should you have any queries, about any of our products, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00- 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 6 years ago

“Been using now for 4 years and only eCig I now touch. Vype is a really good eCig. Easy to use and at a reasonable price. ePen 3 is best yet, only fault is the case, it is so dark you cannot see how much you have left. Thoroughly recommend.”

Helpful Report

Posted 6 years ago

Hello David, and thank you for your feedback. It is nice to hear that you are enjoying using your new ePen 3 device, which has a function to let you know when the cartridges have run out of eLIquid. The device will flash white five times, to let you know the cartridge needs changing. If you have any queries, about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 6 years ago

“Satisfying substitute for cigarettes”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback, and we are glad to hear that you are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. If you have any queries about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 -17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 6 years ago

“The epen is good , did not get along with the pebble . Refill I feel it’s too pricey that’s the reason I gave a lower score”

Helpful Report

Posted 6 years ago

Hello Eva, and thank you for your feedback about your ePen device. We are glad to hear that you enjoy using your device, and will forward your comments regarding the cartridges to the relevant teams. If you have any queries about any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be more than happy to assist.

Posted 6 years ago

“I have had my ePen3 for 5 days and am enjoying using it all the time the mint flavour is good, I will be ordering different flavours .”

Helpful Report

Posted 6 years ago

Hello Tracey, and thank you for your feedback, regarding your ePen 3. It is always nice to hear that our customers, enjoy using our devices. If you have any queries about any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be more than happy to assist.

Posted 6 years ago

“At first I was very surprised on how light the device is..it holds well in your hand and easy to have in your pocket without risking any leakage. The throat hit is not bad either..and vapour output is just right for me. I haven't really tested the battery to it's capacity as I tend to charge the device when I get an opportunity. I even bought a 2nd one just in case. However my main concern is the overall cost of the pods...Probably twice as much as a regular bottle of e-liquid, so will have to wait and see but if the cost come to the same level as a pack of cigarettes then I might be pushed to consider other device, it would be a shame as I am quite impressed with it so far...it should be 3 pods per pack...not 2!! Thanks for reading...”

Helpful Report

Posted 6 years ago

Hello Stephanie, and thank you for your feedback, regarding our newest device, the ePen 3. We are pleased to hear that you are getting along with your device, and that you are pleased with the flavours (which have been specially designed to give a fuller and richer flavour). If you have any queries about any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be more than happy to assist.

Posted 6 years ago

“Delivers pleasant vaping. Would appreciate more low nicotine or nil nicotine cartridges.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback, and we are glad to hear you are enjoying using your Vype product. We are continuously looking at expanding our range of eLiquids, so keep checking our website for updates. If you have any queries, about our devices or eLiquids, you can contact the Customer Care Team on 0800 133 7350 (Mondays – Fridays, 09:00 – 17:00). Or you can e-mail at: info@govype.com.

Posted 6 years ago

“Easy to use, no messy leaking liquids. Only wish battery lasted a bit longer!”

Helpful Report

Posted 6 years ago

Hello Jon, and thank you for your feedback, and we are glad to hear you are enjoying using your Vype product. If you have any queries, about our devices or eLiquids, you can contact the Customer Care Team on 0800 133 7350 (Mondays – Fridays, 09:00 – 17:00). Or you can e-mail at: info@govype.com.

Posted 6 years ago

“Lovely design, neat and tidy, easy to operate and maintain. Only down side would be battery life and frequency of fluid change, need a charger in car and home”

Helpful Report

Posted 6 years ago

Hello Jonathan, and thank you for your feedback, and we are glad to hear you are enjoying using your Vype product. If you have any queries, about our devices or eLiquids, you can contact the Customer Care Team on 0800 133 7350 (Mondays – Fridays, 09:00 – 17:00). Or you can e-mail at: info@govype.com.

Posted 6 years ago

“Quality product, good vaping hit. Handy(which is what I will be using it for) for travelling because of its side and low maintenance. I've only used it a few times so not able to give it a full review.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback, and we are glad to hear you are enjoying using your Vype product. If you have any queries, about our devices or eLiquids, you can contact the Customer Care Team on 0800 133 7350 (Mondays – Fridays, 09:00 – 17:00). Or you can e-mail at: info@govype.com.

Posted 6 years ago

VUSE is rated 4.5 based on 6,343 reviews