Name: VUSE
Rating: 4.54

“I have been using epen 2 for a number of years and despite it being more expensive than other brands p/month seems to be the only brand that doesn't give me acne breakouts. I have recently purchased a couple epen 3, From what i can make out thus far despite each pod holding more liquid than epen2 cartridges they do not seem to last any longer than the epen 2 cartridges and without a torch it's a bit of a task being able to see how much liquid you have left in the pod at any given time. Having said that i much prefer the idea of having the new pods as the mouthpiece, a nice shape and more hygienic too, a much improved coil as well. I have just ordered a variety of flavours in bulk and will assess them/the cost over time, thank you for the £2 per refill discount code i have to say that if you could throw more discounts like that in my direction i honestly wouldn't have any need to look anywhere else for liquid, A 50ml pod would be an interesting venture :)”

Helpful Report

Posted 6 years ago

Thanks so much for the review! All customer feedback is greatly appreciated and helps us implement changes to our services. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Very happy with the starter kit, my first experience of vaping and I haven't had a cigarette since it arrived! Can be difficult to judge how much/how little to inhale at first so still getting used to it. Went for tobacco flavours to begin with, but think I will try a few of the others too. Only negative point would be they said there was a user guide included but I didn't get one - I raised a ticket with their support and never heard anything back.”

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Posted 6 years ago

“I bought a vype pro and after 7 days I dropped it and the clearomizer glass smashed. I couldn't find any spare locally so had to buy a pro 2 from tesco. The battery wouldn't charge and was faulty so returned for a replacement the following day. Luckily they swapped it without any issue. Good product but is fragile and didn't have the best start with a faulty battery.”

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Posted 6 years ago

“I have contacted the care team a number of times over various issues and they have always been helpful and friendly helping with any enquiries have had and they are normally able to resolving them.”

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Posted 6 years ago

Thank you so much for your review! The Vype Customer Care Team strive to provide a professional yet friendly service to all of our customers and we are always willing to go the extra mile. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Very happy with overall service.”

Helpful Report

Posted 6 years ago

Thanks for the review! We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Love the product, overall. Delivery was slow. Pod costs add up as I get one day using an 18mg pod. Battery life is good, product is sleek.”

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Posted 6 years ago

“Good throat hit. Cherry flavour is not nice. Blended tobacco is good. Not environmentally friendly pods as too much plastic, since pod lasts a day.”

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Posted 6 years ago

Hi, thank you for your feedback. We appreciate not all flavours will suit everyone which is why we have a wide offering to try and suit all tastes. I can confirm we do have a responsible disposal process which can be found on the link below. https://www.govype.com/uk/disposal Should you require any further assistance, our Care Team are on hand Monday-Friday from 09:00-17:00. They can be contacted via telephone on 0800 133 7350 or by email on info@govype.com where further assistance is available.

Posted 6 years ago

“Husband has stopped since June using Epen 3. I have tried several times but now on 12 day. Epen 3 very easy to use, charges quickly. I would recommend you get 2 so you always have one to hand. Only negative is the cartridges we have both experienced a few dud ones that run out very quickly compared to usual usage . I would say this is best Vype product and I have tried several different capers from Vype and other companies.”

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Posted 6 years ago

Hi Issy, thank you for your review. We're delighted the ePen 3 device is offering an alternative that is working for you. We're glad to know you enjoy using the device. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“Small compact nice”

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Posted 6 years ago

Hi Gary, thank you for your review. We're happy you find the device compact. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“Delivery took a few days and a lot of stress (Yodel delivered to the wrong address and then took their time telling me where my package was) - but the e-cig is fantastic.”

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Posted 6 years ago

Hi, thank you for your review. We're sorry to know your delivery took longer than it should have. We are delighted you are happy with the product however. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“Need much more flavours available!!”

Helpful Report

Posted 6 years ago

Thanks so much for the review! All customer feedback is greatly appreciated and helps us implement changes to our services. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“The refills are good value for money, and I prefer the flavoured liquids to the tobacco flavour ( which I find very bitter and gives me a sore throat)……… but please, please make the liquid cartridges see- through. I cannot tell when the cartridge is nearing empty, in contrast to the Epen2 which was very easy to read. I know there is a flashing light when the cartridge is empty, but this is when it is totally empty and this has left me several times without the use of the Epen until I able to get to buy more refills.”

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Posted 6 years ago

“Order was dispatched and received quickly = great”

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Posted 6 years ago

Thanks for the review! It's great to hear that your order arrived quickly. If you require any assistance, please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“An excellent substitute for tabaco. The new Vype3 offers a satisfying smoke, without the mess of fluid refills. The replacement pods are a little on the expensive side, but still cheaper and healthier than smoking.”

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Posted 6 years ago

Hi, thank you for your review. We're happy that your Vype device offers and alternative to smoking cigarettes and that you find this satisfying. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“I ma very happy with my (E-pen. I have been using it for 10 months now.”

Helpful Report

Posted 6 years ago

Thank you so much for your feedback, we are pleased to hear that you are enjoying your ePen. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Positives - very simple to use, very good draw & taste. Battery life is also very good. Would definitely recommend to someone try to switch from cigarettes. Negatives - limited flavours If their was an option for a refill pod like other pod systems I would of gave it a Five star rating.”

Helpful Report

Posted 6 years ago

Thanks so much for the review! All customer feedback is greatly appreciated and helps us implement changes to our services. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“It would be better if the tip of the cartridges were more like a normal cigarette filter. Soft rather than hard.”

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Posted 6 years ago

“I have been using the E Pen for 2 years and love it. It does not let out a massive puff of smoke which is great. The flavours are amazing and I really love that you can select the strength of the nicotine.”

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Posted 6 years ago

Dear Sharon, thank you for your review and feedback! We're delighted you are enjoying the ePen and that you are loving the flavours :) Should you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“The vPen 3 is a very good alternative to ordinary cigarettes/cigars/pipe and comes with a reasonable variety of cartridges. I use the Golden Tobacco which, having been a pipe smoker for several years, is a very good version”

Helpful Report

Posted 6 years ago

Hi Peter, thank you for your review! It's great to know you find the ePen 3 a good alternative and that you are enjoying the Golden Tobacco pods. Should you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“Really quick delivery and looks and performs well but the pods do not have a lot of flavour.”

Helpful Report

Posted 6 years ago

Hi, thank you for your review. We're delighted to know your goods arrived quickly and that you are happy with your Vype device and the flavours! Should you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

VUSE Reviews