VUSE Reviews

Name: VUSE
Rating: 4.54

4.5 Rating 6,343 Reviews

91 %

of reviewers recommend VUSE

4.5

Based on 6,343 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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VUSE 1 star review on 16th December 2024

Austin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All fine except sometimes pushing 3 x to start doesn't work - I just keep pressing. A better system would improve things. Am new to gaping so have 0 to compare with. Pods seem ok.”

Helpful Report

Posted 6 years ago

Hi Elaine, thank you for your feedback. The 3 clicks should be done rapidly, within 2 seconds and this should work for you. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“I like the elegance and colours of the vype e-pen, my only gripe is that it’s quite hard to see the level of liquid left. A marker or some sort of signal from the light indicator (maybe blue flashing) when liquid is low would be great.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. It is nice to hear that you are enjoying using your new ePen 3 device. The ePen 3 has a function to let you know when the cartridges have run out of eLIquid, the device will flash white five times to let you know the cartridge needs changing. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Have not had a cigarette in a week since I started my vype regime. Love that I don't have to fill liquids and that I can just replace a cartridge. Love that it's simple.to charge. Love that I can buy from petrol stations, chemists and supermarkets, oh and online. Little expensive and cartridges don't last that long. Could do with bigger cartridges. But not too much of an issue in the main. If I manage to pack up smoking then it's worth it.”

Helpful Report

Posted 6 years ago

Thank you for your feedback, we are glad that you are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. All customer feedback is greatly appreciated and helps us implement changes to our services. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Great range of flavours”

Helpful Report

Posted 6 years ago

Thanks for the review! We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“I know that quite cigarettes is nothing to do with replace them also probably I still want to keep them around so I purchase Vype ePen 3 to give them a try. I prefer it much more than cigarettes I really like that you can choose your strength even though you have to change the cartage often like twice a week crispy mint is the best choice rest of them have not so strong flavour. Often charge sometimes like ones a day depends how much you use it. I can suggest to atteach a Bluetooth to the next one as you easily, get it lost everywhere on the house.”

Helpful Report

Posted 6 years ago

Thanks for the review! We are glad that you are enjoying your ePen 3. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Very good substitute for a real cigarette. Takes a while to find your taste and strength level”

Helpful Report

Posted 6 years ago

Hi, thank you for your review. We're delighted you are happy with your device. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“The upmarket e cigarette and e liquid seller. Just wish they had a larger range.”

Helpful Report

Posted 6 years ago

Hi Teresa, thank you for your review. We are happy that we can meet your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“love my vype and the new flavours. Introduce free delivery and it would be 5 stars”

Helpful Report

Posted 6 years ago

Hi, thank you for your review. We're glad you love your Vype and that you are enjoying the flavours we offer. Free standard delivery is available on orders of £34.95 and above and also free next day delivery is free for orders over £50! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“Easy to use and is working to help me give up smoking but I don’t seem to be able to get replacement atomisers unless I order online and pay postage?”

Helpful Report

Posted 6 years ago

Hi Melody, thank you for your feedback! We're delighted that you have found an alternative in your Vype device and that this is helping you to stop smoking. Replacement atomisers can be bought online or via selected VIP outlets across the UK. You can check with the store locator link provided https://www.vipelectroniccigarette.co.uk/store-locator If you require any further assistance, our Vype Care Team are on hand Monday-Friday from 09:00-17:00 on 0800 133 7350 or via email at info@govype.com

Posted 6 years ago

“They are great! Simple to use and very neat and tidy”

Helpful Report

Posted 6 years ago

Hi Lucy, thank you for your review. We're very happy to know you find the device easy to use and that this is simplistic. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“I do really like these Epens as they are easy to maintain and swap flavours on the go, however the only thing putting me off continuously using this product is the lack of puffs per capsule. 200 puffs per cap is nowhere near enough for my vaping needs especially since quitting smoking.”

Helpful Report

Posted 6 years ago

Hi Hannah, thank you for your review. We're happy you find the device easy to use. It does offer 200 puffs however this varies as everyone will use the device differently. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“Well branded, packaged and efficiently delivered - hype has increased its presence in UK retail stores too which has made this my go-to brand since I quit smoking. Their ePen was the only method I could find after a year of attempts to quit which worked. Since then, I have consistently had positive experiences ordering from the brand. Initial feedback I gave on the website was taken on board and changes made to their site swiftly after. I very much appreciate their rewards/points system as a frequent buyer. Would like to see the ability to order greater than 10 ePen refills (rather than order multiple times). Definitely recommend.”

Helpful Report

Posted 6 years ago

Thanks so much for the review! All customer feedback is greatly appreciated and helps us implement changes to our services. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“I started using the Vype epen 3 on the sixth of November on the advice of "D" at vape2vape's shop Sudbury Hill. Since then I have not smoked one cigarette and am thankful to D and Vype for making it so easy. If I have criticisms of Govype it is that I have had to order my 6mg pods online as they do not appear to be supporting my local shop with the new flavours and stock which is where I would prefer to buy. Also please get on with the Pod bin and recycling as I get annoyed just throwing recyclable items in the bin.”

Helpful Report

Posted 6 years ago

Thanks so much for the review! All customer feedback is greatly appreciated and helps us implement changes to our services. We have several shops available throughout the UK that does carry different strength pods. We have a store locator listed on our website. We also have a disposal policy on our website for instructions on how to recycle and dispose of our products. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“I've tried a few vape products having recently given up smoking. Juul and Bo and now the vype. Overall the vype epen3 stacks up very well. The vape products more cloud than the juul and had a more satisfying "hit". It's pods are not consistent than the bo, with less leakage. There's a couple of drawbacks, but they're minor (pods don't click and are annoying to remove and I prefer the charging gadget for the juul which isn't a wire) but all in all I'd recommend this, for sure. It's also marginally cheaper than a Juul, which is great.”

Helpful Report

Posted 6 years ago

Hi, thank you for your review and feedback. We're happy to know you feel the ePen 3 compares well to other products on the market. It's good to know the product has also proved satisfying for you. We appreciate the feedback and time taken to offer this review. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“Only problem I have is I can’t buy a battery on its own for the pro tank, rather annoying waiting for it to recharge when if had a second battery already charged wouldn’t have to wait!”

Helpful Report

Posted 6 years ago

Thanks for the review! All customer feedback is greatly appreciated and helps us implement changes to our services. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Smoker of 50 years and have at last managed to move from cigarettes to the ePen. The ePods are simple to change and the shape and size of the ePen is good. Have noticed that the ePen coating is starting to wear off after 3 months but otherwise very happy.”

Helpful Report

Posted 6 years ago

Hi Colin, thank you for your review! We're delighted to learn that you have successfully managed to stop smoking and have used our device as an alternative. We're happy to know you enjoy the shape and size of the device. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“I like it”

Helpful Report

Posted 6 years ago

Thanks you for the review! We are glad that you like the ePen 3. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Good starter kit but shop where purchased from never has enough stock of cartridges (wild berry 18mg) so order from your website now. Wild berry is the only nice flavour I have found. The others are not great tbh. Strawberry smash is bearable but not keen on rest.hope that helps. Chris”

Helpful Report

Posted 6 years ago

We appreciate your feedback, we do carry a variety of flavours as we understand that everyone has their own preference of eLiquid flavours. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“I found that the vype e cig is helping me cut down on proper cigs,as very quick delivery(only2days)”

Helpful Report

Posted 6 years ago

Thank you for your feedback, we are glad that you are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Perfect solution for kicking my 30 years smoking habit (Marlborough Reds, 5-10 cigs a day, sometimes more). I started on e-pen with the strength 18 just over a year ago, then moved to 12 in 6 months, then to 6 in another couple of months and am now trying to switch to zero nicotine content. Vype e-pen gives me the exact sensation I felt when smoking, with sufficient hit, even at the lowest strength. I like the fact that there isn't too much 'cloud' which allows some stealth hit when in desperation and I'm not a cloud chaser anyway. For me, if there was nothing visible at all, would be the best. Great service, loyalty points, free next day delivery option and durability of the device (I'm only on my second pen in all this time, and I kept dropping the first one onto very hard floor constantly, am very clumsy) this all gives me the assurance that l always have my Vype at the ready. I also like the fact that it is sold in pharmacies, so it must be safer than the brands that aren't. And all at a fraction of cost of cigarettes! I spend about £30-£40 max a month on this habit now, comparing to about £160 when I was smoking. The only negative would be that the flavours are not very pronounced and for some reason my favourite flavour (apple) is never available in zero nicotine, despite the images on the website. And as a way of suggestion, it would be nice to have some sort or reward recycling scheme, like Vype had with their cigarette-looking devices (return 10 empty cartridges in exchange for one full new cartridge - or similar scheme). I also didn't see much of strength 6 in the shops& pharmacies, if at all, so can only buy them online. But overall - thank you so much for a great product, I tried to quit smoking so many times, with patches and gums and sprays, with the NHS guidance and on my own, and nothing ever worked, but now all my friends are amazed at how quickly I gone off cigarettes - I am amazed at it too! Haven't had a cigarette in over a year, and don't even want to. After about a week of using Vype e-pen I tried a cigarette and it tasted absolutely disgusting, so I don't want to put that horrid thing into my mouth ever again. I didn't taste how disgusting cigarettes actually are even when I first started smoking. Now, a couple of my friends also have gone onto Vype - they said if even I could quit with it then it's definitely worth a go. And it worked for them too. Thank you from all of us! xx”

Helpful Report

Posted 6 years ago

We appreciate your feedback, it is always nice to hear that our customers are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

VUSE is rated 4.5 based on 6,343 reviews