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VUSE Reviews

4.6 Rating 6,339 Reviews

91 %

of reviewers recommend VUSE

Company Reviews

Product Reviews

4.6

Based on 6,339 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Vype Pro is a good device. Minimal fuss, Clean and easy to operate. And reasonable battery life too. I have a spare battery that I plug into the mains (I bought a second starter kit) which is useful for switching batteries around quickly and not having to wait for one to drip charge on a laptop. Liquids are light and not gloopy and atomise cleanly. Flavours are authentic and smooth but I prefer the tobacco variants so I’m no connoisseur of anything fruity. I also bought a Pro Tank v2 which is slightly larger. It works with the v1 battery but is oversized so not as sleek looking.”

Posted 5 years ago

“Really like it but the blended tobacco flavour really is awful in my opinion, might just be my taste but it tasted like cigarette butts, if it weren’t for that woukd get 5/5 as all other flavours I’ve tried are really nice and the normal tobacco flavour is fine”

Posted 5 years ago

Hi Ben, thank you for your review. We're happy to know you enjoy our other flavours. We have a wide variety of flavours to suit all customers and we appreciate not all customers will enjoy all the flavours. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Great product, wide range of flavours, feels good. Would be great if there was a way to have longer lasting/larger pods. On top of this, I think it would really great if there were more pods that provide the option to have 0mg of nicotine. From the site there appears to only be 2 like this currently.”

Posted 5 years ago

Hi, thank you for your 5 star review! We're delighted to know you are happy with the product and the wide range of flavours. We are unable to increase the amount of liquid in the pods due to TPD laws. We do have our pods available in 0mg, however they are currently out of stock. We hope to have these restocked very soon! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Very easy to take with you”

Posted 5 years ago

Hi, thank you for your feedback. We're happy to know that we can meet your vaping needs! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“I've used epen3 for two days. It's helped me reduce my 28 cigarettes a day to around 12. I actually enjoy this vape. But I find the battery life is only a couple of hours. I chain vape given the opportunity. I would like it to last at least half the day before running out. Please tell me if I'm doing something wrong.”

Posted 5 years ago

Hi Herc, thank you for your feedback. We're delighted we can offer you an alternative to smoking that you are enjoying. The battery is small so the capacity of this can last a whole day, however this is with more moderate use. If you are chain vaping on this, it will drain the battery faster. Why not go for an extra ePen 3 so you'll always have one charged :) If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Initially I both the Vype ePen Starter Kit. I was quite happy with it but unfortunately I lost the pen. I wanted to buy another one but my friend recommended me the Epen 3. I'm very happy with it too, so well done. The only think I would have to say, when comparing both pens, is that I would like to be able to see the remaining liquid in the cartridges of the Epen3. The normal ePen allows you to have more control and to see when the cartridges are running low. On the Epen 3, you can't. Maybe you could make the plastic clearer? Thank you.”

Posted 5 years ago

Hi Monica, thank you for your review! We're happy to know you enjoy the ePen 3. I can advise that when the pod is low with liquid, you will notice a white/pinkish coloured light will flash on the device, this will indicate the pod is almost empty and may need changed. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Very smooth vape”

Posted 5 years ago

Hi, thank you for your kind feedback. We're happy you enjoy using your Vype device! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Generally a good experience although one e-pen was faulty on purchase and, on another occasion, one e-pen cartridge was faulty. Overall a good average over 17 months!”

Posted 5 years ago

“Took a little while to adjust from smoking to vype. Just want to be sure I’m not increasing nicotine intake from my 20 a day pleasure, and the only widely available refills come in 18mg. The idea is to lower dependency.”

Posted 5 years ago

Hi Simon, thank you for your review. We are happy to provide an alternative to smoking for you and we hope this is helpful. Whilst not many of the pods in the lower strengths can be found in retailers, you can purchase these directly from us at www.govype.com where we have a large selection of flavours and strengths. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Happy all way work for me”

Posted 5 years ago

Thanks for the awesome review! We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Very easy to use, no mess with having to change the liquids.”

Posted 5 years ago

Thanks for the five star review! It's great to hear that you are enjoying your ePen 3. If you require any assistance, please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“having smoked for too many years I was a little nervous at trying to "vape" - one week down and going very well hope it lasts!”

Posted 5 years ago

Thank you for your feedback, we are glad that you are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“The E pen 3 is brilliant device. So simple to use. The pods are good but, to small. 200 puffs sounds like a lot but isn't. 300/400 would be a better size. Also, you cannot see inside the pod to check how full/low it is These pods are disposable. That's a shame. Reusable would be better and maybe save the company and customers money? We suggested to an advisor today to maybe include pods/liquids etc to your bundle page. Incentives to customers are always a good thing. Send 1 pod to each customer when a new flavour is released with there next order. People are reluctant to pay for a new product before trying in this type of market. We would both like to try other devices how could this be more simple to do? Ordering online has been very smooth and easy. Delivery price is quite steep though at £5 for next day.That's £20 per month on a weekly order. Me and my partner have a device each. Saving us money is a great way to keep customers from alternatives. Hope this feedback is useful. Shireen”

Posted 5 years ago

Hi Shireen, thank you for your great feedback. We're delighted that you are happy with your ePen 3 and you find this easy to use. Whilst we would be happy to offer larger pods, we cannot do this due to TPD laws. To know when the pod is empty, you will see a pinkish/white light flash on your device. We will of course take your feedback on board regarding the points made. We can confirm offering free samples is something we do from time to time when new launches are done as we did last month with our vPro Mango range pods. If you are planning to order weekly, i would recommend placing a larger order as orders over £50 will offer free next day delivery if ordered between Monday and Thursday before our 16:00 cut off. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“I have vape e pen 3 which I love. Great flavours and so easy to use ...a big plus ! Always great service and good deliveries”

Posted 5 years ago

Thanks for the review! It's great to hear that you are enjoying your ePen 3. If you require any assistance, please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“I'm very impressed by this product but it would be great to add more choice of flavours to your 18mg vypes.”

Posted 5 years ago

Thanks so much for the review! All customer feedback is greatly appreciated and helps us implement changes to our services. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“I have found Vype the easiest of all e-cigs to get on with. I started using the vype epen3 in Aug 18 and on the whole love it. Only 2 changes I would make and that would be to change the capsules so you can see how much liquid is in them and make them more available in other stores. As I have to order on line or travel to the local town to get them. Where with your old e-cig I could purchase them in the co-op. Other than that no issues”

Posted 5 years ago

Thank you for your feedback. It is nice to hear that you are enjoying using your ePen 3. The ePen 3 device has a function to let you know when the cartridges have run out of eLIquid. The device will flash white five times to let you know the cartridge needs changing. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Easy to use. Charge lasts well (2 - 3 days for me). A little limited on Vape flavours. Design good for holding / using (not too bulky like some other models). Turning on / off with the 3 clicks sometimes a little tricky but all in all, very satisfied with the product.”

Posted 5 years ago

Hi Roy, thank you for your review! It's good to know you found your device easy to use and you find it feels good in hand. I can confirm more and more flavours are also being developed. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“The pro tank2 is brilliant. Had a problem with my battery however vype customers service was fantastic and sent a replacement immediately. Working like a dream now and I am a very happy customer who has quit smoking for 2 months now with my vype. Totally recommend the pro tank2, it has a good release of vapour and great battery usage time. Also holds a good amount of liquid so not topping up as much as with cheaper versions. Thank you vype x”

Posted 5 years ago

Hi Kimberley, thank you for your 5 star review! We're delighted to know you received great service and your device was replaced for you. We are also happy to know it is working well and that it is offering a good alternative to smoking. We are delighted to know you are a happy customer! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“I enjoy my vype but find it a little difficult to purchase lower strength refills and it would be nice if you could see how much you had in each refill so you didn’t run out”

Posted 5 years ago

Hi Sarah, thank you for your review! We're glad to know you enjoy using your Vype ePen 3 device. Many retailers opt to stock the higher nicotine strengths, however you can purchase all the strengths and flavour range from our directly on www.govype.com The device will flash a pinkish/white colour on the light when the pod is empty. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“I would have given my Vype full marks as it's far more satisfying than other similar products. However, it does have what is for me a niggling fault......the plastic on the plug-in cartridge is so dark I can't see the contents and have on more than one occasion found myself inhaling from an empty cartridge.”

Posted 5 years ago

Hi DG, thank you for your review. It's great to know you find your Vype device satisfying. In regards to your point about seeing the liquid that is left in the pod, you should notice the light on the device will blink a pinkish/white colour when the pod is empty! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

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VUSE is rated 4.6 based on 6,339 reviews