VUSE Reviews

Name: VUSE
Rating: 4.55

4.6 Rating 6,339 Reviews

91 %

of reviewers recommend VUSE

4.6

Based on 6,339 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like it and they do taste delicious. The smoke is kind of like cigarettes and great help to cut down, just to take a few puffs of the vape instead of a cigarette, but there is however a different feel to it. I furthermore like it cause it easy to bring and use anywhere and the cartiledge is easy to pop on and of. I have however been experiencing the vape juice leeking unto my mouth lately though which I do NOT like!! Hopefully that will be fixed soon”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to learn that you are experiencing leaks on your ePen 3, the liquid is contained within the pod, you should not experience leaking. Leaking can occur from the pods if they are not fully pushed in to the device, or, if you are drawing too hard on the device. A member of our team will be in touch with you shortly to ensure your device is functioning as it should. If you require any assistance before then please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“satisfying”

Helpful Report

Posted 5 years ago

Thank you for your review! We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Good vapour levels and nice pleasant taste. Needs more harsh flavours.”

Helpful Report

Posted 5 years ago

Thanks so much for the review! All customer feedback is greatly appreciated and helps us implement changes to our services. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Very Easy to use pen with simple disposals cartridges, drawbacks would be the length of time cartridges and the battery last, I am a regular smoker and cartridges will last between 1 to 3 days and the battery between 1 and 2. However, a good substitute for cigarettes with nice flavours and a variety of nicotine strength cartridges. 18mg is a good hit but I've lowered to 6mg. The product is also a good small size and has a good simple and stylish look. Other substitute smoking products are more economical in the long run as you receive a higher amount of liquid to consume, but I personally am happy to regularly purchase cartridges for the simplicity and easiness of using the product for the moment.”

Helpful Report

Posted 5 years ago

Hi Samuel, thank you for your review. We are happy to know you feel the device is a good alternative and that you have now gone down to 6mg pods. It's also good to know you enjoy the aesthetics of the product. In regards to the length or time the pods and battery are lasting, this is about average. It can be less or more time, depending on use. Thank you for taking the time to leave your feedback. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Easy to use, texture of smoke good and wide range of flavours and strengths.”

Helpful Report

Posted 5 years ago

Hi Lewis, thank you for your feedback. We're happy to know that you find your device easy to use and that you are enjoying the flavours that we have on offer. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Very happy with this! Wish the capsules lasted a little longer though”

Helpful Report

Posted 5 years ago

Hi, thank you for your review! We're delighted you are happy with your device. In regards to the pods, the amount they last will depend on use, if they are used more intensely then they will finish quite quickly, moderate use should get approximately 200 puffs out of each pod. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“It is very nice and looking good quite handy can use easily and carry in a pocket .material doesn’t burn the lip like other vape doses .no filling liquid required just change cartridges”

Helpful Report

Posted 5 years ago

Hi, thank you for your review. It's good to know you are happy with your device. It's great to know you enjoy the feel and design and that you enjoy the simplicity. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“All in all the best e-cigarette there is. Good flavour, easy and clean change of cartridges. The only down side is to leave your pen vertical as the oil seeps into the mouthpiece if left horizontal. This is okay for the epen as the end is flat but not for epen3.”

Helpful Report

Posted 5 years ago

Hi Ruth, thank you for your feedback! We're happy to know you enjoy the flavours and how simple it is to change out the refills. The ePen 3 should not leak out of the mouthpiece when horizontal or vertical. At times you may experience small bits of residue at the mouthpiece, but it should not be a leak. If the issue persists, please do get in touch with us. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“No comments”

Helpful Report

Posted 5 years ago

Thank you for taking the time to give us a four star review. All customer feedback is greatly appreciated. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“They are quite good. No leaking as they are capsules and not pour in liquids. Also less vapourising than I have seen in some pubs.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Early days but with the e cig will try the vype is one of the better ones that i have previously tried.”

Helpful Report

Posted 5 years ago

“i wanted to try this to quit cigarettes because the hospital told me my chronic emphysema is getting worse. the device is small & simple to use, even the juice pods are easy to change, i cannot fault the design & technology at all. using this did cut down on my heavy smoking, but not enough to stop my cravings, maybe i should have tried their new nic salt pods, which i recently read are better for heavy smokers like me who are trying to quit.”

Helpful Report

Posted 5 years ago

Hi Peter, thanks for taking the time to leave your review. We are very sorry to hear about the issues you have been having with our 14 day trial. We are going to investigate this straight away for you and a member of the Vype care team will be in touch shortly.

Posted 5 years ago

“I really enjoyed the Vype e-cigarettes.”

Helpful Report

Posted 5 years ago

Thanks for the review! We are glad that you are enjoying your ePen 3. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Very satisfied with your speedy delivery when ordering online.”

Helpful Report

Posted 5 years ago

Hi, thank you for your feedback! It's awesome to know how satisfied you are with your purchase and that delivery arrived promptly! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“I have used Vype for a number of years and feel safe because of who the manufacturer is. I feel very strongly that I am unable to buy spare rechargeable batteries for my device.When I enquired I was given a silly excuse that you are not allowed to sell me the rechargeable battery on it's own. It's perfectly OK to buy the complete kit that includes the rechargeable battery. This makes absolutely no sense to me at all. This needs sorting out asap or you will lose my custom.”

Helpful Report

Posted 5 years ago

Hi Paul, thank you for your review. It's good to know that you feel safe purchasing from ourselves. We do understand your frustrations in regards to the batteries and wishing to but these separately. Unfortunately the batteries are only sold as part of the starter kit and this is unlikely to change in the near future. We will of course forward your feedback on to the relevant team. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“improving all the time but a tad expensive”

Helpful Report

Posted 5 years ago

Hi Tony, thank you for your feedback. We are happy to know that we can meet your vaping needs. We believe we are at a competitive price point in regards to competitor brands. Our products offer a premium experience at a competitive pricing, however we appreciate your feedback on this and we will pass this on. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Finding this so easy compared with a tank to fill. Battery life is good. Still using the first flavour but would be good if there was one that tastes like a cigarette”

Helpful Report

Posted 5 years ago

Hi, thank you for your review! We are happy you enjoy the simplicity of your Vype device. We do offer a wide range of flavours to suit all customers. I would suggest trying the Golden Tobacco or Master Blend vPro refills as an alternative. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Good product - goodbye to smelly smoke, stained fingers and walls and black lungs. Charges quickly then runs out - only issue. Wish there were Vype shops around.”

Helpful Report

Posted 5 years ago

Hi, thank you for your feedback! It's great to know we can offer an alternative to smoking for you that you are enjoying. Many of our customers opt to have a couple of devices to ensure a full battery is always available while another is on charge. We do stock our products in many retailers across the UK. We are available in all major supermarkets and also other retailers such as WH Smiths and Boots. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“I enjoy the tobacco flavour. However I get irritated at the seed with which the vype models I have used have been discontinued. Also it is hard to tell other than by taste when the cartridge is empty”

Helpful Report

Posted 5 years ago

Hi Dawn, thank you for your review. It's great to know you are enjoying the flavour of the pods. At times we do have to sadly discontinue products due to advancements in technology and to make way for new products that our customers will love. With the ePen 3 you will notice the light will blink a pinkisg/white colour when the pods is empty. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“The epen 3 is very good, however you need to make the pods see through so you can see how much liquid is left, also they are expensive. Myhusband used the etank pro which he gets on with but has been discontinued and can no longer get the accessories needed”

Helpful Report

Posted 5 years ago

Hi Angela, thank you for your review! We are happy to know you enjoy using your ePen 3 device. I can advise the ePen 3 will blink a pinkish/white light when the pod is empty and needs changed. The eTank Pro device is not discontinued and I can advise this is available on our website, www.govype.com If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

VUSE is rated 4.6 based on 6,339 reviews