Name: VUSE
Rating: 4.54

“I have been using Vype for a while now and have had no problems ordering or using the product, its a great taste and very easy to use.”

Helpful Report

Posted 8 years ago

Hello Mark. Thank you for your feedback. It is always nice to hear that our customers enjoy using our devices. If you need to contact us, you can either telephone the Customer Care Team on, 0800 133 7350 (Mondays - Fridays 09:00 - 17:00), or by email at, info@govype.com.

Posted 8 years ago

“Easiest way to quit smoking by far - tried everything previously with no success but with the Vype im not even tempted to touch a cigarette, i still kill the cravings but with no nicotine and beautiful flavors its been so simple to quit smoking!”

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Posted 8 years ago

Hello Samantha. Thank you for your feedback. We are glad to hear, that you are enjoying using your Vype device. If you have any queries regarding your device, or any of our eLiquid Bottles/Cartridges, you can contact the Customer Care Team by telephone on: 0800 133 7350, or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“I've been a smoker for many years but when i tried the Vype epen I stopped buying cigarettes and have saved a lot of money. I would never go back to cigarettes again, I love my Vype epen x”

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Posted 8 years ago

Hello Julie. Thank you for your feedback. It is always good to hear that our customers enjoy using our devices. If you have any queries regarding your device, or any of our cartridges, you can contact the Vype Customer Care Team, on 0800 133 7350 (between the hours of 09:00 - 17:00 Monday - Friday), or by email at: info@govype.com.

Posted 8 years ago

“Good smoke 💨 would like to be able to buy it in larger bottles”

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Posted 8 years ago

Hello Michael. Thank you for your feedback. We are glad to hear that you are enjoying using your Vype device and the choice of flavours from our eLiquid Bottle range. If you have any queries, regarding your device or any of our cartridges, you can contact the Customer Care Team on 0800 133 7350 (between the hours of 09:00 - 17:00 Mondays - Fridays), or by email at info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“Excellent service from Vype”

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Posted 8 years ago

Hello Alan. Thank you for your feedback. We are always pleased to help our customers where we can, with any queries they may have about any of our products. If you have any queries, regarding your device or any of our eLiquid Bottles or Cartridges, you can contact the Customer Care Team on 0800 133 7350 (between the hours of 09:00 - 17:00 Mondays - Fridays), or by email at info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“The efficient delivery time and great flavoured e-pen collection.”

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Posted 8 years ago

Hello Najla. Thank you for your feedback. We are glad to hear that you are enjoying using your Vype device. If you have any queries, regarding your device or any of our cartridges, you can contact the Customer Care Team on 0800 133 7350 (between the hours of 09:00 - 17:00 Mondays - Fridays), or by email at info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“E-Pen and the new flavours collection is cool.”

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Posted 8 years ago

Hello Najla. Thank you for your feedback. We are glad to hear that you are enjoying using your Vype device. If you have any queries, regarding your device or any of our cartridges, you can contact the Customer Care Team on 0800 133 7350 (between the hours of 09:00 - 17:00 Mondays - Fridays), or by email at info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“Nice and thin e pens more discreet”

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Posted 8 years ago

Hello Sue and thank you for your feedback. We are glad to hear that you are enjoying using your Vype device. If you have any queries, regarding your device or any of our cartridges, you can contact the Customer Care Team on 0800 133 7350 (between the hours of 09:00 - 17:00 Mondays - Fridays), or by email at info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“Generally a good product, but there are issues with product reliability / quality control. Atomisers going bad after a couple of days, some not working out of the box etc. Overall good quality and good experience, but the poor quality of some components denies it perfect marks. Surprisingly, the batteries seem to be top notch, hold their charge quite well even after heavy use.”

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Posted 8 years ago

“I've been looking to make the switchover from cigarettes to e-cig type devices for some time. After some recommendations from friends I decided to go with Vype. I have just received my e-pen and collection of different flavoured cartridges. The delivery was quick. Now just waiting for the big switchover... All that's holding me back is, well, me. Will post another review once I have switched. So far so good!”

Helpful Report

Posted 8 years ago

Hello Ryan. Glad to hear you have received your device. Do let us know how you get on with your device, and if you have any questions, you can contact the Customer Care Team, on 0800 133 7350, between the hours of 09:00 - 17:00 Mondays to Fridays, or you can email us at info@govype.com.

Posted 8 years ago

“Haven't made the switchover yet but my vype kit and the cartridges and ready for when I am. All looks good though. Will update when I've switched.”

Helpful Report

Posted 8 years ago

Hello Ryan. Glad to hear you have received your device. Do let us know how you get on with your device, and if you have any questions, you can contact the Customer Care Team, on 0800 133 7350, between the hours of 09:00 - 17:00 Mondays to Fridays, or you can email us at info@govype.com.

Posted 8 years ago

“Customer service department are helpful”

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Posted 8 years ago

Thank you for your feedback. We were sorry to read of the issues you have had with your device. if any of our products are within their six month warranty, and the customer has their receipt as proof of purchase, then we will always be happy to replace the device. We shall arrange for a member of the Customer Care Team to contact you shortly.

Posted 8 years ago

“I've stopped smoking using Vype it's amazing, easy to use and a wide variety of flavours & strengths- thanks Vype 10 months now”

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Posted 8 years ago

Hello Beverley and thank you for your feedback. It is always good to hear that our customers enjoy using our devices. If you need to contact us regarding your device, or any of our eLiquid Bottles/Cartridges, you can contact the Customer Care Team on 0800 133 7350 (Mondays - Fridays 09:00 - 17:00), or at info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“Best e cigarette i have used the vype e pen is so easy to use, no leaks and always super quick delivery.”

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Posted 8 years ago

Hello Becki. Thank you for your feedback, regarding the ePen device. It is always good to hear that our customers enjoy using our devices. If you need to contact us regarding your device, or any of our cartridges, you can contact the Customer Care Team on 0800 133 7350 (Mondays - Fridays 09:00 - 17:00), or at info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“It's only been a few days,but quite impressive. Dark cherry is superb,in fact I have just brought another epen as the battery life is too short and I'm a long distance lorry driver so hopefully they'll last,so far so good.”

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Posted 8 years ago

Hello Glenn. Thank you for your feedback, regarding the ePen device. It is always good to hear that our customers enjoy using our devices. If you need to contact us regarding your device, or any of our cartridges, you can contact the Customer Care Team on 0800 133 7350 (Mondays - Fridays 09:00 - 17:00), or at info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“Vype are the reason I've been able to give up smoking finally. I really like the Epen and the fact that you don't have to have open bottles of liquid around - and that you can reduce the nicotine over time.”

Helpful Report

Posted 8 years ago

Hello and thank you for your feedback. We are glad to hear you are enjoying using your device and are finding it easy to use. If you need to contact us regarding your device, or any of our cartridges, you can contact the Customer Care Team on 0800 133 7350 (Mondays - Fridays 09:00 - 17:00), or at info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“The Vype pen ecig is brilliant if you don't want the hassle of filling tanks and changing coils. It is cheap and so easy to use. There is a good range of flavours in easy to use cartridges.”

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Posted 8 years ago

Hello Emma. Thank you for your feedback. We are glad to hear you are enjoying using your device and are finding it easy to use. If you need to contact us regarding your device, or any of our cartridges, you can contact the Customer Care Team on 0800 133 7350 (Mondays - Fridays 09:00 - 17:00), or at info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“I like the product, delivery and customer care is great. Only issue, last few months, I have had no emails when product dispatched, delivered etc, not sure if due to change in courier?”

Helpful Report

Posted 8 years ago

Hello Matthew. Thank you for your feedback. We are always pleased to hear that our customers enjoy using their device, and that you were happy with the service offered by the Customer Care Team. If you need to contact us regarding your device, our eLiquid Bottles /Cartridges, or your orders, you can contact the Vype Customer Care Team, either by telephone on - 0800 133 7350 (between the hours of 09:00 - 17:00, Mondays - Fridays), or by email at - info@govype.com, and a member of the team will he happy to assist.

Posted 8 years ago

“Very easy to use!!!”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are always pleased to hear that our customers enjoy using their device. If you need to contact us regarding your device, or our eLiquid Bottles or Cartridges, you can contact the Vype Customer Care Team, either by telephone on - 0800 133 7350 (between the hours of 09:00 - 17:00, Mondays - Fridays), or by email at - info@govype.com, and a member of the team will he happy to assist.

Posted 8 years ago

“I progressed from others "e-cigarettes" to the Vype e-Tank because I wanted to try liquids and then to the e-Box because I wanted more control - and because the e-Tank batteries are so awful. The e-Box is definitely better but it would be nice if the mouthpiece was plastic so I didn't feel like my teeth were going to break, and that it were possible to get more smoke. I love the range of liquids though im not all that adventurous with flavours (but thank you for the melon. :) All-in-all though, I think I've more or less found my sweet spot both for cost and convenience.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are always pleased to hear that our customers enjoy using their device. If you need to contact us regarding your device, or our eLiquid Bottles or Cartridges, you can contact the Vype Customer Care Team, either by telephone on - 0800 133 7350 (between the hours of 09:00 - 17:00, Mondays - Fridays), or by email at - info@govype.com, and a member of the team will he happy to assist.

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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