VUSE Reviews

Name: VUSE
Rating: 4.54

4.5 Rating 6,345 Reviews

91 %

of reviewers recommend VUSE

4.5

Based on 6,345 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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VUSE 1 star review on 16th December 2024

Austin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use with a reasonable tobacco flavour. Etank pro could use a couple of cheap tweeks to make it an even better everyday vaper.”

Helpful Report

Posted 7 years ago

Hello Nigel, and thank you for your feedback to us. We have forwarded your comments regarding the eTank Pro device to the relevant team, and if you have any questions about our devices or eLiquids, you can contact the Customer Care Team. They are available on: 0800 133 7350 (Mondays - Fridays 09:00 - 17:00). Or, you can e-mail at: info@govype.com.

Posted 7 years ago

“Easy to use”

Helpful Report

Posted 7 years ago

Hello Jean, and thank you for your feedback to us. We are glad to hear, that you enjoy using your Vype device, and if you have any questions about our devices or eLiquids, you can contact the Customer Care Team. They are available on: 0800 133 7350 (Mondays - Fridays 09:00 - 17:00). Or, you can e-mail at: info@govype.com.

Posted 7 years ago

“The new e pen 3 certainly has more 'punch' that the previous model - so much so that I am about to order a weaker nicotine level to try as I find it a bit strong (which is better than being too weak).”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback, about our new ePen 3. It is nice to hear that you are enjoying using our latest device. If you have any queries about any of our devices or eLiquids, you can contact the Customer Care Team, either by telephone on: 0800 133 7350 (Monday - Friday, 9am - 5pm) or you can e-mail at: info@govype.com.

Posted 7 years ago

“Well for one it's been what has helped me completely give up cigarettes”

Helpful Report

Posted 7 years ago

Hello, and thank you for your feedback. We are always pleased to hear, that our customers are enjoying the transition from cigarettes, to vaping and that they have chosen Vype to do this. Should you have any queries, about our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Monday to Friday, 9am - 5pm). Or, you can e-mail the team at: info@govype.com.

Posted 7 years ago

“I like the feel of them in my hand and feel so much better now that I'm not relying on cigarettes.”

Helpful Report

Posted 7 years ago

Hello Christine, and thank you for your feedback to us. It is nice to hear, that you are enjoying the transition from cigarettes to vaping. If you have any queries, regarding any of our devices/eLiquids, you can contact the Customer Care Team on: 0800 133 7350, between the hours of 09:00 - 17:00, Mondays to Fridays. Or, you can e-mail at: info@govype.com, and a member of the team will be happy to help you.

Posted 7 years ago

“I am happy with the draw on the pen on the 6mg and it is light, easy to operate and refill and is very sturdy but I was disappointed with the drop in draw on the 0mg in the same pen.”

Helpful Report

Posted 7 years ago

Hello Claire, and thank you for your feedback. We are pleased to hear that you enjoy using your ePen (which is one of our most popular devices). If you do encounter further issues with your cartridges, you can contact the Customer Care Team, who are more than happy to assist on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00). Or, you can e-mail the team at: info@govype.com.

Posted 7 years ago

“I have just got a new vype 3 pen.will you b able to buy scarlet kick caps for it soon”

Helpful Report

Posted 7 years ago

Hello Alison, and thank you for your feedback. We are looking at introducing more flavours in due course, for the ePen 3, so keep checking our website regularly for updates. If you have any further queries, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00). Or you can e-mail the team at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Haven't smoked for 4 years, using Vype e-cigarettes has made this possible.”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. It is nice to hear, that you have managed the transition from cigarettes to vaping, and that you enjoy using our devices. Should you have any queries, about our products, you can contact the Customer Care Team on: 0800 133 7350, or e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Pleased that the estickmaxx refills were available again”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback, regarding the eStick Maxx device, which we recently re launched. Be sure to keep checking our website, as we are looking at introducing more flavours, hopefully later in the year. If you have any further queries, you can contact the Customer Care Team on: 0800 133 7350, or you can e-mail at: info@govype.com.

Posted 7 years ago

“Thought the product was good, BUT, very limited choice of strength. I much prefer the low nicotine strength of your previous model the ecig tip I think it was called.”

Helpful Report

Posted 7 years ago

Hello Michael, and thank you for your feedback. We are looking at introducing more flavours for the eStick Maxx, hopefully later this year, so keep checking the website for updates. If you have any other queries, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00), or you can e-mail at: info@govype.com.

Posted 7 years ago

“I like the new vype epen 3 very quick and easy and no mess. The only complaints I have is that the battery doesn't last very and the cartridges run out very quick so it can be quite costly so be aware of this before you buy”

Helpful Report

Posted 7 years ago

Hello Richard, and thank you for your feedback. It is nice to hear, that you enjoy using your new ePen 3 device. A tip for you to get the best from your device. Try charging your device through a laptop or pc, and let the device charge until the green light goes out. This will indicate the device has been fully charged. The new cartridges have been designed, so that you only need to draw gently on the device. Each cartridge should deliver around 200 puffs, but this will vary with each user. If you have any further queries, you can contact the Customer Care Team on: 0800 133 7350 (9am - 5pm, Monday to Friday). Or, you can e-mail at: info@govype.com.

Posted 7 years ago

“I have been trying to stop or cut down on the old cigs for some time, now more than ever as I have to have a big operation. I can't tell you how many times I have tried and how many types of so called help I have had but your Vype is the only one that I have had any sucsess with. Thank you”

Helpful Report

Posted 7 years ago

Hello Joy, and thank you for your feedback. It is always nice to hear from our customers, that they are enjoying using our devices, when transitioning from cigarettes to vaping. If you have any queries about any of our products, then the Customer Care Team will be able to assist. You can contact them, by either telephone on: 0800 133 7350, or you can e-mail them at: info@govype.com.

Posted 7 years ago

“Good service, good help to make good choice... thankyou Now to see if I can!!!!!!!!!!!!!!??????? cut down on the ciggies yet again. NOT 100% sure I am afraid but YOU may help me try YET AGAIN”

Helpful Report

Posted 7 years ago

Hello Fiona, and thank you for your feedback. It is nice to hear, that you are enjoying the transition from cigarettes to vaping. Should you have any queries, about any of our products, the Customer Care Team are on hand to answer any questions you have. To contact them, you can either call them on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00). Or, you can e-mail them at: info@govype.com.

Posted 7 years ago

“I liked the smaller size compared to the previous e-pen,but preferred the less slippery feel of the old one.I also feel that the button could be raised,say 1mm,rather than flush with the body.”

Helpful Report

Posted 7 years ago

Hello Julian, and thank you for your feedback. Should you have any queries, about any of our products, the Customer Care Team are on hand to answer any questions you have. To contact them, you can either call them on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00). Or, you can e-mail them at: info@govype.com.

Posted 7 years ago

“Very easy to use including changing capsules. Post is quintessential. Why no proper menthol!”

Helpful Report

Posted 7 years ago

Hello, and thank you for your feedback. It is always nice to hear, that our customers enjoy using our devices. Should you have any queries about our devices, or eLiquids, you can contact the Customer Care Team, on: 0800 133 7350 (Monday to Friday, between 9am - 5pm). Or, you can also e-mail them at: info@govype.com

Posted 7 years ago

“just strong enough and meets the need for the habit”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. We are pleased to hear, that you enjoy using your Vype device. If you do have any queries, about any of our products, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, 9am - 5pm), or e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Hopefully having this will play a big part towards quitting smoking + save money too as a side benefit.. Received e vape pro on 22/3/18, good price with bundle + prompt delivery. Very easy to set up before use. Received charged, so adding liquid + waited for 5 minutes as per instructions then go. Now started to use this on it`s own and will monitor on a daily basis. Have to see how long before strength can be reduced etc + see if / what are the side effects of stopping normal cigarettes (Marlboro Red).”

Helpful Report

Posted 7 years ago

Hello Anthony, and thank you for your feedback. We are really pleased to hear that you are enjoying using your eTank Pro device. A tip for you: when filling the tank with eLiquid, always fill to the top, then leave the device to stand for around 15 minutes before use. This will give the cotton wick inside the atomiser time to absorb all of the eLiquid, and will ensure you get the best vaping experience from your device. If you have any queries at anytime, you can contact the Customer Care Team on: 0800 133 7350, or you can e-mail them at: info@govype.com. The team are available Monday - Friday, between 9am - 5pm.

Posted 7 years ago

“Very happy with the customer service at vype only problem is with the courier services, had to wait in all day, a timed courier delivery would be appreciated.”

Helpful Report

Posted 7 years ago

Hello, and thank you for your feedback. The Customer Care Team always strive to try and assist in resolving any issue where possible, and are always on hand to answer any questions you might have. We have also fed back your comments regarding the delivery of your items to the relevant department. If you have any further queries, about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350. Or you can e-mail at: info@govype.com.

Posted 7 years ago

“E pen is easy to use, carry and change the cartridge. Small and compact and a reasonable range of flavours, although I would appreciate more without a hint of mint. I have found the latest E pen batteries do not last as long as my initial purchase one year ago which is rather frustrating/annoying. Excellent delivery time.”

Helpful Report

Posted 7 years ago

Hello Ann, and thank you for your feedback. A tip to ensure you get the best from your device, ensure that the device is charged through a laptop/pc, and when charging it, wait until the green light has gone out. This will then indicate the device has been fully charged, so hopefully you should notice an improvement in the longevity of your device between charges. If you have any further queries, you can contact the Customer Care Team on 0800 133 7350 (between the hours of 09:00 - 17:00). Or, you can contact them by e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“I am happy that i dont smocke tobacco anymore. i wouldnt be able to do it without the bype”

Helpful Report

Posted 7 years ago

Hello Eduardo, and thank you for your feedback. It is nice to hear that you have made the transition from cigarettes to vaping. If you have any queries, about any of our products, you can contact the Customer Care Team on 0800 133 7350. Or you can e-mail at: info@govype.com, and a member of the team are always more than happy to assist.

Posted 7 years ago

VUSE is rated 4.5 based on 6,345 reviews