VyStar Credit Union Reviews

Name: VyStar Credit Union
Rating: 2.79

2.8 Rating 271 Reviews

44 %

of reviewers recommend VyStar Credit Union

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2.8

Based on 271 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5

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VyStar Credit Union 1 star review on 2nd June 2025

WhatsApp Number (+ 4 4 73 88 6 97 9 58.) Help Me When I Was Deceived By Online Investment Company

VyStar Credit Union 1 star review on 30th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is ridiculous my chip fell out of my debit card now they are telling me 7 to 14 days to mail it to me that is an entire week or two just to get my money how am I supposed to live without my money VyStar needs to do something about this ASAP this new policy where they can't reprint the cards is BS I may be changing Banks over this one”

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Posted 1 year ago

“I've had the same account with Vystar since 1981. Yes, 43 years. I've always been happy with VyStar up until the last 4 years. First the system implementation that went wrong. And now every thing takes 7-10 days to process. I opened an additional checking acccount and transfered my money from my linked account. Yes my money. Well 5-7 days for and internal transact to hivlt the new account. They are literally holding my money. When I opened the account I asked for a debit card. In the past they generated a debit card immediately. Now, 5-10 days that has turned into 2 weeks. Their service is far from what it used to be. It's time for a change!”

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Posted 1 year ago

“I had an amazing experience with VyStar. Haleigh Mickler, their fraud investigate, spotted a potential fraud, called me, followed thru on it and saved us from loosing over $200,000. She was responsive, got it solved in less than a day...thank you so much!!! Actually I never heard of VyStar until this incident as we were not a VyStar customer, because of Haliegh, we are opening an account with them.”

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Posted 1 year ago

“I used Vystar to purchase a car with their car loan. They continue to charge me $180 a month for insurance. I have full coverage of my own I have provided proof sever times up loaded my policy declaration page, emaild it, personally brought it into the credit union . Sat on hold with them for hous at at time on 7 different occasions. For them to tell me the issue is resolved then a month later all the charges come back and I am charged again. They have ruined my credit score, caused me to miss work and the issue is still not solved!!!”

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Posted 1 year ago

“Bridget Q(I think that's how her last name started...) Anyway, she was very helpful...A friend & I came to the bank today needing 6 months of bank statements for both of us & was very helpful and accommodating...”

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Posted 1 year ago

“They have the rudest employees! They have forgotten who they work for.”

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Posted 1 year ago

“My card has been hacked twice in a matter of two months. The VyStar branch near my location no longer prints debit cards. Instead you have to call the customer service and have it shipped which takes 7-10 business. It took THREE representatives to finally get my card shipped to me and I spent over a month without access to my money because no one would do the bare minimum required of their job to send out my card (in which takes DAYS to receive!). My thoughts.. 1) if this bank is not going to provide the extra security measurements to protect the customers money then they need to at least print debit cards at every branch. If that isn’t feasible for whatever possible reason, then at the bare minimum over night every debit cards so the customer has access to THEIR money. I had bills over lap in the process and my credit score was affected. Again, all due to their employees not sending out my card MULTIPLE times. I am currently in the process of finding a more reliable bank that allows me to have access to my money and pay my bills on time without my credit score that I have worked so hard for being affected!”

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Posted 1 year ago

“How about when I called 8 days ago to request a new debit card by mail, and my card never arrived? I called the customer service number and spoke to the same lady from 8 days ago. Supposedly, she ordered my card, but in fact, she never did. She tells me the card was not shipped due to an update on my profile, which is false! I never updated anything; she just never shipped my card. Additionally, it is absolutely hard to understand her; she mumbles a lot and did not give me a proper explanation. This is the second time this lady has answered my phone call, and it is the most terrible experience I've had with bank customer service. Please teach these people proper customer service and consider re-evaluating Mrs. Hanes's employment, as she seems unable to fulfill her job duties correctly.”

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Posted 1 year ago

“WARNING!!!! This is the absolute worse banking experience I have ever endured in my entire adult life. Their employees drop the ball on things and then your the one that has to clean it up and suffer for their incompetence. In all seriousness, if your considering them for an auto loan, mortgage, or using them as your bank, think twice they are completely rude, unhelpful and they have corrupt, shady, and down right rude customer service. Find another Financial Institution, you will be scammed and treated terrible. By far the worst customer service experience I have ever encountered. Do yourself a favor and stay very far away from this Crapshow.”

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Posted 1 year ago

“My husband has been with VyStar for over 20 years. I made the switch about 15 years back when we started dating. I now do all of my banking with VyStar including my business banking. I recently had a couple of hardships within my business and was needing financial assistance. VyStar quickly responded to my needs and I was able to get back on track in two days. We will continuing to do all of our banking including our mortgage soon. If you’re looking for a new bank; I would highly recommend VyStar Credit Union. They treat you like a family member. They are always professional and always provide excellent customer service and support. I only have wonderful experiences with VyStar and would never bank any where else.”

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Posted 1 year ago

“Vistar credit union called me about fraud on my account. They stated they could not send me a new card because my address did not match. My husband had put in a change of address for us , but it only did it for him. We stopped in it our local branch in neptune beach today and rebecca had everything's solved within minutes.”

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Posted 1 year ago

“Chanel in the Tallahassee office does a fantastic job. She was GREAT. She was very patient and explained every document to me and my wife thoroughly. When I have a question, Chanel is always responsive and eager to assist me.”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“Had such a good experience with Vystar. Everyone was very friendly from the moment I walked in the door ...Kim Edmonds helped walk me through the whole process with ease. This is a great Credit Union to be part of”

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Posted 1 year ago

“Was so happy to go into the Starke branch and see that Kim Edmond was back!! She was so helpful with my questions and very knowledgeable about opening my Roth IRA. I always recommend VyStar credit union and especially Kim Edmond at the Starke location.”

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Posted 1 year ago

“Please if you even get scam or some type of fraud. Don’t count on VYStar because they really won’t give your money back. It is sad because i really thought being in a credit union bank they would always help you and unfortunately no they did help me.”

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Posted 1 year ago

“In September 2022, I had a horrendous experience with Vystar and lost more than $391,000. My 72 year old husband has multiple health issues and when his medications are not working he suffers from attacks of extreme mania. He had suffered two previous episodes, in August was given Loritabs, and by September 1, he was in complete mania. I was in continuous communication with his doctor and with our attorney and on September 2, 2022 I closed our joint account at Vystar and moved the more than $391,000 to an account in my name. My husband had taken more than $10,000 from this joint account in the days before, so at the advice of our attorney I moved the funds out of his reach, or so I thought. In my husbands drug induced mania, he was out buying new tires and was leaving to go the the casinos in Biloxi. With $10,000, he would have been back in a week or so with relatively little damage done. On September 6, without contacting me, Vystar released the $391,000 to him and he was off to the races. Casinos from Biloxi to Arizona were beneficiaries of Vystar wonton negligence. Only after ending up in the hospital in Arizona and having run through the money was he able to get sobered up. Stuck in Arizona with no money, pathetic and remorseful, my senior citizen husband was as much of a victim of Vystar as I was. Living alone at a time when he needs someone more than anything, he's a living husk of the man he once was. At this point, the money is irrelevant. It cost me my marriage of 28 years, my peace of mind in knowing my money was safe in the bank, and my trust that people will do the right thing when they err. At 59 I'm picking up the pieces and trying to restart my life because of the careless mistake of a Vystar employee. Vystar has the nerve to try to sue my ex-husband and suing him for 3X damages. What about the damages to my life? Never risk your money with Vystar.”

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Posted 1 year ago

“Thank you Ms. E. Reed for your providing quality customer service. Your patience and professionalism is commendable.”

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Posted 1 year ago

“Vystar: Charges $32 fees without contacting customers; and without giving customers timely notice to allow them to add money to their account. I will be moving my account to a more customer oriented banking institution.”

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Posted 1 year ago

“I use them for my social security deposit and all the years I was with them i was never overdrawn but I screwed up last check and was over by 35 Dollars. I expected a penalty for it but telling me that I can't get a debit card for 6 months as punishment.. not cool . Do not trust this bank. Run away as fast as you can.”

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Posted 1 year ago

VyStar Credit Union is rated 2.8 based on 271 reviews