VyStar Credit Union Reviews

Name: VyStar Credit Union
Rating: 2.79

2.8 Rating 271 Reviews

44 %

of reviewers recommend VyStar Credit Union

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2.8

Based on 271 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5

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VyStar Credit Union 1 star review on 2nd June 2025

WhatsApp Number (+ 4 4 73 88 6 97 9 58.) Help Me When I Was Deceived By Online Investment Company

VyStar Credit Union 1 star review on 30th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First, I had to go in to the branch to set up autopay for my car loan. While there, the associate asked if I want to get a secured credit card. Ninety days later, they repossessed my car! Incompetant associate never turned in my paperwork! $1000 impound fee for THEIR incompetence! Since they DESTROYED my credit rating I asked to close my secured credit card. “Will take 4-6 weeks to process.” TWO MONTHS later, no check. Called. “Five to ten business days.” Two weeks later no check. Called. “It has been processed. I don’t know why you haven’t received your check. Three to five business days.” Three weeks later, NO CHECK! Called. “It was put in your savings account.” Tried to get them to wire to my bank. REFUSED! “You have to come in to the branch.” I specifically asked for a check because their closest branch is over 10 miles away through NIGHTMARE traffic. Never in my life have I seen such an incompetent group of people. Stay away from Vystar whatever you do. They will DESTROY your finances!”

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Posted 11 months ago

“MRS Jarrell was very helpful in getting me help with personal loans Unfortunately need more proof of income from account but thx n great job”

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Posted 11 months ago

“This is the worst financial institution I have ever done business with!!!! Look out for forced insurance fees (even when you have an active insurance in place). It can cost you $1,655.62 free to the institution for something you are not at fault!!!!! These people are the worse! And even got my car impounded for that!!! Even after doing all monthly payment! These people are a scam!!!!!”

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Posted 11 months ago

“I have been a member of VyStar for many years. I need to give a shout out to two people at the Lake City location. Melissa is extremely collegial, pleasant and greets many members by name. She always has a smile on her face. Kayla makes you feel special. She has a way of making your day brighter. Highest praise to these unique ladies.”

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Posted 11 months ago

“This is the most evil company on earth. I developed a health issue in 2020. I attempted to negotiate a solution with them, and they refused. I kept trying to work something out with them, and now they are suing me. I've been in constant contact the whole time. I answer every time they call, and I have given them over $5000 since I've been sick. I wish I had never met them.”

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Posted 11 months ago

“Had yet another fraudulent charge on my debit card and of course was told I had to wait 7 to 10 business days for it to be mailed I immediately got forwarded to a different part of Customer Service to ask if there was anyway to speed up this process or to get one printed in a branch and I was told it was not possible I would have to wait 7 to 10 business days. I already anticipate this being a ridiculous process as the last time that I got a fraud charge on my debit card I waited 11 business days and they still could not explain why it hadn't arrived in the mail yet so after waiting Nearly 3 weeks with a ton of back-and-forth I went into the 103rd St branch where I had originally spoken with a teller about the card being mailed out and upon looking at my account and seeing that I had in fact been waiting over three weeks she told me to hold on and that she would print one out . So I am confused can they really print them out right there at the location (obviously) but apparently you have to have waited some ridiculous amount of time or received horrible customer service/experience with them in order to get it printed in the location. Just ridiculous, obviously they can print them out at the locations they are just being cheap and/or lazy and it is causing the valuable customers (that are the reason that their company is up and running) inconvenience and hardships. VyStar obviously does not care at all about their customers and I cannot wait to take my business elsewhere.”

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Posted 11 months ago

“I am very satisfied with the attention received today by Miss Kieanna at 11674 beach Blvd and I hope that her manager takes her work into account, thank you very much”

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Posted 11 months ago

“We have been members of VyStar for over 20 years personally and have our business account with them for 2 years. Ever since they upgraded (bought their own software), it has been nothing but issues and their customer service is ridiculous! WOULD NOT RECOMMEND THEM TO ANYONE!”

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Posted 11 months ago

“This bank is a joke! I was scammed on my account, which sent it negative. The fraud dept has taken almost 60 days at this point, and not done anything about it. And now, they are threatening to close my account and report me for the negative balance! ARE YOU F*CKING KIDDING ME??? HIGHLY suggest going elsewhere, to the FULLEST F*CKING DEGREE! I called and asked about this, and they told me that I had to cover the negative FRAUD balance to save me from going into collections! I have NEVER had a bank do anything as shady as this! WOW! And, I am very good with my money! I am not a low hack scammer!”

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Posted 1 year ago

“Walked into VyStar based on other positive reviews, and found it true - Vystar is welcoming and hospitable, and helped me on my banking-knowledge level to go through all of my needs. Everton and Jared at the Ormond Branch made me feel at home! Thanks!”

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Posted 1 year ago

“Emoni were very helpful in assisting me to filing my claim against a fraudulent company in which they void a contract and still insisted that I should pay. Thank you Emoni for your excellent customer service.”

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Posted 1 year ago

“Kelly from Vystar did an awesome job cleaning up the mess others made in servicing. She was patient, professional, apologetic, and helpful!!”

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Posted 1 year ago

“SOMETHING IS WRONG WITH THEIR WEBSITE. IT'S NOT SHOWING MY ACCOUNTS AFTER LOGGING IN. I CALL TO REPORT THE ISSUE. THE 1ST REP SAID DIGITAL DEPT FIXES THAT. SHE HUNG UP ON ME. I CALL BACK AND WAIT ANOTHER 30 MINUTES AND EXPLAIN IT TO LEE. SHE XFR ME TO DIGITAL AND HUNG UP ON ME AFTER WAITING 30 MINUTES! I CALL A 3RD TIME AND GET LEFT WAITING A LONG TIME AGAIN!!!!!!!!!!!!!!! THEIR TECHNOLOGY SUCK. THEIR PHONE SERVICE SUCK!! SO MANY PPL NEED TO BE FIRED FROM THERE IT AIN'T FUNNY!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 1 year ago

“I need to transfer money so I can pay at the register. I log in and I get a message saying I'm not allowed to perform this action. WTH? This keeps happening. So tired of all the issues. Youve Cost me so much!! SO TIRED OF ALL YOUR ISSUES. BYE! I👋”

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Posted 1 year ago

“Tiffany from the Springfield Branch has provided me with excellent customer service and has the most beautiful smile. Thanks Tiffany”

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Posted 1 year ago

“Because of fraudulent charges on my card, I have no card for 7 to 10 days, but do to a new policy they can't print cards, on top of that I can't pay my bills, my phone bill is an important bill and can't pay it on time, seems like it my fault that it happened, and why should I be punished cuz of scammers”

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Posted 1 year ago

“Both my credit card and bank card was stolen, placed a call to customer service ordered replacement cards. Waited three weeks cards never came, called back customer service, they indicated there was something flagged on my account related to my address(this have never been a problem before I still received my monthly statement) . I proceeded to ask the representative why a member could not reach out to me making me aware of this issue, if I did not follow up would I have never received my new cards. The representative stated she would put a note on my account and I wound be able to go into the branch and collect the replacement card, since I have been without a card for three weeks. All my bills are set up for automatic payment through Vystar. Went into the branch was not able to get a replacement and there was basically nothing they could do, the replacement card would be mailed out in 7-10 business days. Bringing my estimated waiting time to over one month. So I am literally sitting in my car at the side of the road because I have no card to purchase gas. GREAT JOB VYSTAR, AWESOME CUSTOMER SERVICE...SMH”

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Posted 1 year ago

“WHY did you change the app!?!? The old app worked perfectly THIS version is beyond bad!! So slow, doesn’t show my transactions until days later and I can’t access instant balance anymore!!! So incredibly frustrating especially after the absolute insanity of not being able to get into my account for WEEKS! VyStar DO BETTER.”

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Posted 1 year ago

“I got married in 1986. My husband was bouncing checks. My thwn husband wanted ne to sign an overdraft agreement for $2000 so he wouldn't bounce checks. He kept bouncing checks. I separated our accounts. Years ago I relieved that although my name was no longer on hus account the credit union has still left it on the overdraft. After an argument with thrm they finally froze his account so he had to start paying it back. I made it perfectly clear to them at tgat time they needed to use the minimal insurance they had in him to paybthatbaccount because we had been divorced for sometime by thus point. And not one dime of the loan had I used. I was a niave newly married wife when I signed tgat to help him. They took it off my credit report and froze the loan. He died in March. I just girls a letter from them 36 years after I separated our accounts and never used that account again. That I owe them 1,896.03. He has been remarried for 8 years and she has used the money he has borrowed from them. They could have made him refinance this when they realized years ago what he had done. But, the chose to rather ho after a wife he didn't even pay a dime if child support to for 8 1/2 years. This credit union is a vulture to innocent niave freshly married people.”

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Posted 1 year ago

“So sick of The virtue signaling every time I walk into your bank I'm leaving it's just disgusting me every time I go in there how long it takes to get a debit card is insulting I'm a 15-year customer that bank I'm done”

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Posted 1 year ago

VyStar Credit Union is rated 2.8 based on 271 reviews