VyStar Credit Union Reviews

Name: VyStar Credit Union
Rating: 2.79

2.8 Rating 271 Reviews

44 %

of reviewers recommend VyStar Credit Union

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2.8

Based on 271 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5

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VyStar Credit Union 1 star review on 2nd June 2025

WhatsApp Number (+ 4 4 73 88 6 97 9 58.) Help Me When I Was Deceived By Online Investment Company

VyStar Credit Union 1 star review on 30th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not even a Vystar member yet I am a 121 Financial member some how my information from 121 must of leaked out I m getting text galore advising me $56.99 is being drafted out of my account. Now I just received one 10-1-24 Saying a transaction for $1092.00 will be drafted out of my account. Called Vystar on hold 28 minutes to speak to service rep got no where. I just I just Hope my information wasn’t sold to somebody other than VyStar. Wonder one making the transaction to VyStar they were not too bright either. They were very poor customer service very very poor administrative very poor management running their company. That is why they’re out of business. I would take your money and Run Don’t let Vystar take over your account The manager could not even tell me what time of day to call where it is not such a long hold time. My time is important too.”

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Posted 8 months ago

“I'm sharing my experience to warn others about this scam , who promised me huge returns but ultimately disappeared with my investment. Fortunately, I was able to recover my funds with the help of COVSECLTD*COM, a reputable recovery service. I strongly advise everyone to stay away from this company and not fall for their false promises. Instead, seek help from trusted sources like COVSECLTD*COM if you've been a victim of a similar scam.”

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Posted 8 months ago

“My experience here was a very terrible one. After I had made my second deposit I was blocked out. Nothing I did worked. I was so frustrated and giving up on my money when ROSE HOOVER came to my rescue and helped me out with the issue. I would have been in a big mess if I had not met ROSE HOOVER (rose_hoover_90_AT_Gmail_._com) personally by emailing them privately. I wish to recommend ROSE to anyone in recovery of loss. She saves me and I believe She can also save others who have run into loss. WhatsApp :: +1 660_233_3165.”

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Posted 8 months ago

“In this world of automation I appreciate the friendly service provided by VyStar. Andi helped me when I opened my account. Carly offered her services as a relationship specialist as well. I would recommend VyStar on International to everyone I know”

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Posted 8 months ago

“VyStar sucks. They don’t have enough employees answering the phone their policy is terrible and the ceo only cares about himself not the customers. I’ve been a member for 25 years and I am officially leaving. Good riddance to a terrible credit union.”

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Posted 8 months ago

“Mr. Joel, Serviced me today, he did a Awesome job, professional and effecient job. Great Job Joel! Keep up the great work.”

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Posted 8 months ago

“On 09/13/2024, I had the privilege to work with Miss Kayla Sharp at VyStar Credit Union Bank located at NW 8th Avenue in Gainesville. This visit at the branch was the best banking experience I have had in the past 25 years. From the Lobby, I was greeted nicely by two employees in the teller line. One of them directed me to go see Kayla Sharp, a Relationship Specialist at this VyStar branch. I was late to the appointment and my other two colleagues started working with Kayla. Kayla greeted me very warmly when I entered the room. She was extremely polite and took her time to handle the transaction that we came for. She has great knowledge of the bank products. Her deportment, mannerism, and professionalism were exceptional. Although we had many questions, she displayed great patience and kept a beautiful smile on her face for almost one hour that we were working with her. The Manager of the branch, Mr. Emmett Griggs, also came couple times to Miss Sharp's office to ensure that we did not need anything else. He displayed great care for his employees, and we ended our meeting, extremely satisfied with Miss Kayla Sharp address to our needs. Thank you, very much, Kayla for your service, and I definitely recommend anyone who needs a great banking institution, to make a stop at VyStar Credit Union. Best regards, Yadline”

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Posted 9 months ago

“Because of Shaquille Jackson, a Relationship Specialist, at the branch on Dunn Avenue, our day ended with happy and calmed spirits and smiling faces. Earlier we were alerted by Vystar fraud of attempted hacking of our accounts; thank God no money was taken but we had to come to branch and get new accounts and cards which initially felt so very frustrating and overwhelming. Shaquille often reassured us that everything was going to be ok and he patiently went through each account, answered all questions (and we had many) and continued to reassure us as he went step by step in this lengthy, lengthy process. He was compassionate, very patient and knowledgeable. We so appreciated his kindness and professionalism. Thank you again Shaquille.”

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Posted 9 months ago

“Ormond beach vy star bank is always short of help. First in the drive through 2 cars behinds me got waited on and left. Trying to see manager nobody is coming..finally a person came here. You go inside and always have to wait. You can't go in a office to talk about your personal business or apply for a loan you do it standing by the window where everybody hears your birthday date and social security number. The manager is always busy no asset. Mamager here. AtM machines at both volusia county are always down. Ormond beach is closed on Saturday now. You have to go across town to the other bank. They used to have a ATM near our home that's why we actually open an account here after being here 6 months they shut the ATM down near our house they are closing places down and they are short of staff”

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Posted 9 months ago

“I visited VyStar Credit Union today on Chaffee Point Blvd to open a business account, and the service was exceptional from start to finish. Changtel Talton was outstanding. She was incredibly patient, explaining everything in detail without making me feel rushed or overwhelmed, which can sometimes happen in financial settings. I tend to ask a lot of questions, and she answered every one with clarity and professionalism. This is exactly the kind of customer experience you hope for when you visit a business, whether to spend your hard-earned money or to establish a new partnership.”

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Posted 9 months ago

“I go to the Philips location and try my best to get Fadi Tissawaq as the relationship specialist behind the desk. Not only is he friendly, he remembers my name! Without asking! I like that we have an on going joke that there is a charge for the cash envelopes, but that does not mean that he is not professional! Far from it! He is very careful in doing his job and keeps me updated every step of the way of what he is doing. It almost makes it worth it to make payments just to see his smiling face.”

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Posted 9 months ago

“I have had vystar for over a year know and it was great at first . The whole reason we chose them was because they were open on saturday for a few hours . Then the location we were close to decided to no longer be open with no warning . Then lately no matter how we use our debit card we keep getting fraud alert and they keep shutting our cards off . spending money with apple pay and amazon is normal . I have had my car shut down twice in three months but they don’t offer to have you print one in branch . once i can i will be closing my account .”

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Posted 9 months ago

“Very happy with vystar been with them 10 yrs never a problem great people,”

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Posted 9 months ago

“The Branch in Regency never has enough people working the teller line or the drive thru. Heaven forbid you need to have someone help you. We should charge them back for our time. The lines are long and frustrating to deal with. They need to take a play out of Chick Fli a playbook. Vystar use to be the BEST Credit Union in Town now that are the WORST. The CEO down has lost the fundamentals of what customer service is. They have a 2.8 rating. The Board needs to wake up!!!”

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Posted 9 months ago

“Fabian Bennett, was so helpful. I love the service that was provided. Highly recommend”

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Posted 10 months ago

“Does not have your back when it comes to fraud situations. They side with the con artists and scammers.”

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Posted 10 months ago

“I've had my credit card for 3 years, a $27,000 credit limit, have no balance because I pay in full several times a month. I have several auto pays to my card. In June 2024 , I requested to add my wife as an authorized user. Called their 800 number. The person assisting me took my wife's information and said I would get her card on 7-10 business days. By the 24th of July, I hadn't received the card yet , so I called again only to be told that no card was ever ordered. So, went through the process again. Now, August 13, no card. Went to the branch in Flagler Beach and spoke to Charles, manager. He assured me that the card was ordered. Not trusting, I called the 800 number again. No card was ever ordered again. So, went through the process for the third time. Specifically told the person I was talking with that I simply want to add my wife as an authorized user, same card number because of my auto pays to the card. He assured me no problem. Today I find out that he's issuing me a new card, new card number! Now I have to change all my auto pays when I get the card in 7-10 business days! Hopefully I will get the card this time. Such a simple request and they were so unsatisfactory in taking care of it. I have a lot of money in my accounts and a mortgage. It is simply disgraceful how they just pass the buck and blame someone else for not handling this correctly. The reps on their call center are either totally not trained or just don't care. I am appalled with the inconvenience they've caused me. Go to a branch if you need help. Most of the branches are very helpful and considerate.”

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Posted 10 months ago

“VyStar is the absolute worse bank I have ever financed through. I have a car loan through them and they tacked on CPI (an extra 180$ on top of my monthly bill) due to my insurance policy not reflecting that coverage. Long story short I signed up for that through progressive and VyStar was supposed to issue a credit back to me and instead they said they just “took that off my monthly payment moving forward” no how about you STOLE from me because those credits were never owed on my following payments. It was DUE back to ME.”

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Posted 10 months ago

“This credit union is absolutely sickening... I will say the general customer is polite but misleading. Someone hacked into my card and I had to order a new card... I waited 11 days only to call VyStar for them to tell me my card must have been lost in the mail. They said they refuse to expedite the card and go into a local branch and pay for one. There's no virtual card to use on the app and they didn't fully reimburse the money taken from my account. The app glitches and whoever engineered it is pathetic.”

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Posted 10 months ago

“I went into the 312 branch a week ago on Saturday to get a replacement debit card and Joy assisted me. She normally works at the north branch but was helping out this branch for the day. She was amazing!!! Besides being very knowledgeable and quick, she was truly a pleasure to talk to. It felt like I had known her for years. This is why I switched to Vystar. The employees always make me feel welcome and valued. Thank you Joy and Vystar!”

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Posted 10 months ago

VyStar Credit Union is rated 2.8 based on 271 reviews