“Won't let me speak with the lawn department to proses a payment. Meanwhile intrest is accrued and late payment on my credit. This bank is fraudulent seriously who does this can't make this up I'm on the phone with them now and they won't take a payment .”
“I am VERY happy and impressed with Jared Lewis. He works the drive-thru at the Normandy Vystar Branch. He is always patient and accommodating to my deaf sister (60)and I (70). We were there this morning and he remembered that she likes the balance on both of her accounts written down. I consider THAT "PERSONAL SERVICE and ALWAYS with a smile."”
“I am EXTREMELY HAPPY,I called Vystar to make a credit card payment, Kimberly was angel,she was very patient with me,she even went over the New Vystar Plus Checking. Giving 100 stars,#10 in all fields!”
“Never can get in to speak with someone without a 2 hour wait. And always short on staff. Fast becoming the worst place to bank. They used to be great now not so much....”
“If I could give this Credit Union less that 1 star I would make it -10. I had a fraudulent charge for a LARGE amount of money put on my Vystar Credit card. I called fraud as soon as I saw it when it was just a pending authorization. They cancelled the card and created a new number but thaey paid the fraudulent charge and transferred it to my new card. It took 4 trips to the branch, 7 emails to the corporate office (including the "Leadership Team" email address to which I never received a response), and over three weeks to finally get this resolved. In the meantime, they reported this huge fraudulent balance to the credit bureau which caused my score to drop by 48 points! Several of the people I did talk to were rude and suggested that maybe I was using my card "unsafely". I moved all of my money from the credit union two years ago when the botched the website roll out after over 25 years of loyalty to the CU. I don't know what has happed to this organization but I would NEVER recommend them to anyone!!!”
“I stopped by to obtain printed statements from our joint accounts, as well as to inquire about printing my husband's credit card statements since we were unable to access them online. Andrew, the representative who assisted me at Mandarin branch in Jacksonville, Fl, was able to print the statements for our joint accounts without issue.
However, when I requested my husband's credit card statement, there seemed to be confusion regarding the process. After some unclear explanations about e-statements and online access, Andrew informed me that I would need to call my husband to seek his permission. I complied and made the call, but when I asked if he needed to speak with my husband for verification, he stated that he wouldn’t speak with him as he didn’t know who I was talking to or what number I was calling. Instead, he insisted he would call my husband himself.
During this time, I felt he began to speak down to me, asking, “Do you understand security?” This tone was quite inappropriate, and I asked him to hang up and treated me with respect. I left the branch shortly after.
My family and I have been long-time customers of VyStar, and while I know that the majority of your staff are polite and professional, this encounter left a negative impression. I believe it is important for all customers to be treated with respect and courtesy, especially in a banking environment.”
“They are absolutely the worst credit union ever. First they lost over $1.000 in payments to my loans during their botched system upgrade last year. I was told they couldn’t find my payments even though I provided proof from my bank statement. Then they refused to provide any kind of payment relief when I lost my job, they’ve also ruined my credit, and on top of all of that continued to charge me forced placed insurance even though I had full coverage continually. I’m done with them and ready to move my remaining accounts away from them. I closed my checking account right after they “lost my payments” and never reimbursed me!”
“Vystar cannot find checks sent by mail! Two checks in one month. As a result, I got interest and late fee added! I always pay entire bill! No idea payment lost! Company is AFU!!!!”
“Melia M@Vystar, Normandy Blvd was the representative that assisted me and gave me " hope" due to my situation of just making me aware of a" new roll out" promotion in place that was beneficial to my needs. "I qualified" Thanks Melia”
“After over two years of dealing with their online system, now known in banking circles as the “crash”, my complaint letters got to the thin skinned management of Vystar. They sent me a letter next day Fedex to tell me my behavior had fallen outside their member Code Of Conduct. They wrote that being a member of Vystar was a privilege and not a right. They stated this was a Final Warning letter and further instances would result in termination of my membership as well as an official Legal Trespass Warning. I wrote back and let them know their privilege of providing my financial needs had been terminated. This incident was precipitated by a screen they added to their online system that required the user to click in a box labeled “I Am Human”. They stated this prevented “bots” from gaining access to customer log in screens. It does not. A simple refresh of the browser screen or pressing F5 will bypass that screen. My wife recently received a “phishing” text message informing her that someone was attempting to use her Vystar credit card. She does not have a Vystar credit card, but because of this message I believe Vystar has been hacked and my wife’s email address and phone number were stolen.
News Story from 10/31/24
https://www.news4jax.com/news/local/2024/10/31/vystar-fined-15m-for-disastrous-2022-rollout-of-mobile-online-banking-system-that-locked-members-out-of-accounts/”
“The transition from 121 FCU to Vystar has been nothing but a nightmare! This is the worst experience I've ever had with banking. Each member has their own member number, even on a joint account. With 121, my husband was the primary on the account and all information was transferred to his member number and I had no access. I pay all the bills, do all the banking, as he does not have an email address,
nor does he want one. Vystar did not even recognize me as being on the account.
The IT Department has screwed this whole thing up. I went on their online banking app and it says I've accessed it too many times! I will be closing this account!
I'm signing my name below so they will know who I am.”
