VyStar Credit Union Reviews

Name: VyStar Credit Union
Rating: 2.77

2.8 Rating 282 Reviews

43 %

of reviewers recommend VyStar Credit Union

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2.8

Based on 282 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5

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VyStar Credit Union 1 star review on 2nd June 2025

WhatsApp Number (+ 4 4 73 88 6 97 9 58.) Help Me When I Was Deceived By Online Investment Company

VyStar Credit Union 1 star review on 30th May 2025

Anonymous

Anonymous // 01/01/2019

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“I visited VyStar Credit Union today on Chaffee Point Blvd to open a business account, and the service was exceptional from start to finish. Changtel Talton was outstanding. She was incredibly patient, explaining everything in detail without making me feel rushed or overwhelmed, which can sometimes happen in financial settings. I tend to ask a lot of questions, and she answered every one with clarity and professionalism. This is exactly the kind of customer experience you hope for when you visit a business, whether to spend your hard-earned money or to establish a new partnership.”

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Posted 11 months ago

“I go to the Philips location and try my best to get Fadi Tissawaq as the relationship specialist behind the desk. Not only is he friendly, he remembers my name! Without asking! I like that we have an on going joke that there is a charge for the cash envelopes, but that does not mean that he is not professional! Far from it! He is very careful in doing his job and keeps me updated every step of the way of what he is doing. It almost makes it worth it to make payments just to see his smiling face.”

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Posted 1 year ago

“I have had vystar for over a year know and it was great at first . The whole reason we chose them was because they were open on saturday for a few hours . Then the location we were close to decided to no longer be open with no warning . Then lately no matter how we use our debit card we keep getting fraud alert and they keep shutting our cards off . spending money with apple pay and amazon is normal . I have had my car shut down twice in three months but they don’t offer to have you print one in branch . once i can i will be closing my account .”

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Posted 1 year ago

“Very happy with vystar been with them 10 yrs never a problem great people,”

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Posted 1 year ago

“The Branch in Regency never has enough people working the teller line or the drive thru. Heaven forbid you need to have someone help you. We should charge them back for our time. The lines are long and frustrating to deal with. They need to take a play out of Chick Fli a playbook. Vystar use to be the BEST Credit Union in Town now that are the WORST. The CEO down has lost the fundamentals of what customer service is. They have a 2.8 rating. The Board needs to wake up!!!”

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Posted 1 year ago

“Fabian Bennett, was so helpful. I love the service that was provided. Highly recommend”

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Posted 1 year ago

“Does not have your back when it comes to fraud situations. They side with the con artists and scammers.”

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Posted 1 year ago

“I've had my credit card for 3 years, a $27,000 credit limit, have no balance because I pay in full several times a month. I have several auto pays to my card. In June 2024 , I requested to add my wife as an authorized user. Called their 800 number. The person assisting me took my wife's information and said I would get her card on 7-10 business days. By the 24th of July, I hadn't received the card yet , so I called again only to be told that no card was ever ordered. So, went through the process again. Now, August 13, no card. Went to the branch in Flagler Beach and spoke to Charles, manager. He assured me that the card was ordered. Not trusting, I called the 800 number again. No card was ever ordered again. So, went through the process for the third time. Specifically told the person I was talking with that I simply want to add my wife as an authorized user, same card number because of my auto pays to the card. He assured me no problem. Today I find out that he's issuing me a new card, new card number! Now I have to change all my auto pays when I get the card in 7-10 business days! Hopefully I will get the card this time. Such a simple request and they were so unsatisfactory in taking care of it. I have a lot of money in my accounts and a mortgage. It is simply disgraceful how they just pass the buck and blame someone else for not handling this correctly. The reps on their call center are either totally not trained or just don't care. I am appalled with the inconvenience they've caused me. Go to a branch if you need help. Most of the branches are very helpful and considerate.”

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Posted 1 year ago

“VyStar is the absolute worse bank I have ever financed through. I have a car loan through them and they tacked on CPI (an extra 180$ on top of my monthly bill) due to my insurance policy not reflecting that coverage. Long story short I signed up for that through progressive and VyStar was supposed to issue a credit back to me and instead they said they just “took that off my monthly payment moving forward” no how about you STOLE from me because those credits were never owed on my following payments. It was DUE back to ME.”

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Posted 1 year ago

“This credit union is absolutely sickening... I will say the general customer is polite but misleading. Someone hacked into my card and I had to order a new card... I waited 11 days only to call VyStar for them to tell me my card must have been lost in the mail. They said they refuse to expedite the card and go into a local branch and pay for one. There's no virtual card to use on the app and they didn't fully reimburse the money taken from my account. The app glitches and whoever engineered it is pathetic.”

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Posted 1 year ago

“I went into the 312 branch a week ago on Saturday to get a replacement debit card and Joy assisted me. She normally works at the north branch but was helping out this branch for the day. She was amazing!!! Besides being very knowledgeable and quick, she was truly a pleasure to talk to. It felt like I had known her for years. This is why I switched to Vystar. The employees always make me feel welcome and valued. Thank you Joy and Vystar!”

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Posted 1 year ago

“I wish I could give them a 0. I am a retired banker (PNC Bank) so I am probably a bit more understamding...but...I have had problem after problem...even stuck with them during olb fiasco (which was ridiculous and caused many bill payment Issues for MONTHS) 4 days ago I was charged 6 overdraft fees BECAUSE the associate did NOT set up Overdraft protection as we discussed and I requested ...I called for reimbursement as it was their error (customer service confirmed they did not set up the Overdraft protection as requested) and I was told "it's my responsibility to check my accounts" (my mom has been very ill and I'm having to travel to SC alot, hence the reason for Overdraft protection because I can't monitor daily and I don't have to continually monitor it! I will add I have a significant daily balance in the account it was supposed to be linked to/transfered from. I cant stress enough they do not do their jobs and will mot take responsibility for errors on their side. We pay for their lost revenue.....”

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Posted 1 year ago

“Destiny Stallworth was very helpful today...my wife and I were not able to get anywhere at the villages branch and a simple call to Destiny resolved our issue right away...She is terrific and I will always reach out to her in the future...give this young lady a raise!!!”

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Posted 1 year ago

“You always say at vystar. ; We always remember that it's your money,* Well you never do! You rarely if ever answer the phone and when you do you can never ever help me! And to top that off it's always my fault not yours! I deposit money on your online money deposit. Then you tell me it didn't work! So I do it again and you take the same amount of money out of. The payee's account twice. I call up and ask if there's anything you can do about it a sorry no we can't do anything about it and even if you go into the bank they can't do anything about it so they took the money out of my roommates account twice to pay me and I had to give him back a check for $1,000 to cover the expenses of them taking too much money out of his account he had to get on his bike and go over there and give them more money because they made a mistake taking too much money out of his account. And it's always my fault during my roommates world it is never ever VyStar swap you are perfect haha. I would take my money out of the bank but my social security goes into her and I don't want to screw that up but you have a lot to learn when it comes to banking and pleasing your customers. I am one dissatisfied customer”

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Posted 1 year ago

“VyStar has been the BEST bank for me over all these years. Recently working with Chelsea and Ryan here in Gainesville, super stressful situation and they both working to get to fix my problem and my everything feel seamless. I am beyond thankful and appreciate all of their hard work.”

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Posted 1 year ago

“Extremely poor management. Unable to make good decisions on customer issues. Very sad to see such poor leadership”

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Posted 1 year ago

“It is super frustrating that have to call or drop by a branch to transfer money to my mom's account and she banks at the same branch. I am looking around for another bank that will accommodate this. I have also called twice for customer service and gotten no response.”

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Posted 1 year ago

“Never had a bank change the rules as they see fit and then hide behind a policy that’s always been in place. It they choose to ignore it. I’ve never had a bank work so hard to make business so hard to do. This is by far the worst credit union to deal with and they choose to be this way.”

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Posted 1 year ago

“Went to local branch to cash check written to me, because the check was over 500 dollars it was required to be confirmed with check author, who was unavailable. They wrote all over the check front and back, know my financial institution would no longer honor it. Had to jump through hoops to get a hold of check author, to call and confirm check forcing me to make a second trip to vystar. With check previously documented they asked me to go through all the same stuff again, when the assistant branch manager Colton Baby , who was there for the first time and received all pertenant info , was made me go through all the same steps again just 20 mins later. Vystar is a complete shitshow. After last year's online fiasco and my current experiences I would never bank with Vystar.”

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Posted 1 year ago

“This is to be the worst and I mean the worst! Credit union I’ve ever had when it came to financing a vehicle. Long story short they keep giving me the run around for a principal payment that should’ve been taken off due to a cancellation of a warranty package more than 90 days ago. Every time I call they either tell me it’s a different department or that they don’t handle that type of issue. I don’t see myself staying with them much longer. Flat out ridiculous!”

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Posted 1 year ago

VyStar Credit Union is rated 2.8 based on 282 reviews