VyStar Credit Union Reviews

Name: VyStar Credit Union
Rating: 2.79

2.8 Rating 271 Reviews

44 %

of reviewers recommend VyStar Credit Union

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2.8

Based on 271 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5

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VyStar Credit Union 1 star review on 2nd June 2025

WhatsApp Number (+ 4 4 73 88 6 97 9 58.) Help Me When I Was Deceived By Online Investment Company

VyStar Credit Union 1 star review on 30th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I could give them a 0. I am a retired banker (PNC Bank) so I am probably a bit more understamding...but...I have had problem after problem...even stuck with them during olb fiasco (which was ridiculous and caused many bill payment Issues for MONTHS) 4 days ago I was charged 6 overdraft fees BECAUSE the associate did NOT set up Overdraft protection as we discussed and I requested ...I called for reimbursement as it was their error (customer service confirmed they did not set up the Overdraft protection as requested) and I was told "it's my responsibility to check my accounts" (my mom has been very ill and I'm having to travel to SC alot, hence the reason for Overdraft protection because I can't monitor daily and I don't have to continually monitor it! I will add I have a significant daily balance in the account it was supposed to be linked to/transfered from. I cant stress enough they do not do their jobs and will mot take responsibility for errors on their side. We pay for their lost revenue.....”

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Posted 10 months ago

“Destiny Stallworth was very helpful today...my wife and I were not able to get anywhere at the villages branch and a simple call to Destiny resolved our issue right away...She is terrific and I will always reach out to her in the future...give this young lady a raise!!!”

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Posted 10 months ago

“You always say at vystar. ; We always remember that it's your money,* Well you never do! You rarely if ever answer the phone and when you do you can never ever help me! And to top that off it's always my fault not yours! I deposit money on your online money deposit. Then you tell me it didn't work! So I do it again and you take the same amount of money out of. The payee's account twice. I call up and ask if there's anything you can do about it a sorry no we can't do anything about it and even if you go into the bank they can't do anything about it so they took the money out of my roommates account twice to pay me and I had to give him back a check for $1,000 to cover the expenses of them taking too much money out of his account he had to get on his bike and go over there and give them more money because they made a mistake taking too much money out of his account. And it's always my fault during my roommates world it is never ever VyStar swap you are perfect haha. I would take my money out of the bank but my social security goes into her and I don't want to screw that up but you have a lot to learn when it comes to banking and pleasing your customers. I am one dissatisfied customer”

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Posted 10 months ago

“VyStar has been the BEST bank for me over all these years. Recently working with Chelsea and Ryan here in Gainesville, super stressful situation and they both working to get to fix my problem and my everything feel seamless. I am beyond thankful and appreciate all of their hard work.”

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Posted 10 months ago

“Extremely poor management. Unable to make good decisions on customer issues. Very sad to see such poor leadership”

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Posted 10 months ago

“It is super frustrating that have to call or drop by a branch to transfer money to my mom's account and she banks at the same branch. I am looking around for another bank that will accommodate this. I have also called twice for customer service and gotten no response.”

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Posted 10 months ago

“Never had a bank change the rules as they see fit and then hide behind a policy that’s always been in place. It they choose to ignore it. I’ve never had a bank work so hard to make business so hard to do. This is by far the worst credit union to deal with and they choose to be this way.”

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Posted 10 months ago

“Went to local branch to cash check written to me, because the check was over 500 dollars it was required to be confirmed with check author, who was unavailable. They wrote all over the check front and back, know my financial institution would no longer honor it. Had to jump through hoops to get a hold of check author, to call and confirm check forcing me to make a second trip to vystar. With check previously documented they asked me to go through all the same stuff again, when the assistant branch manager Colton Baby , who was there for the first time and received all pertenant info , was made me go through all the same steps again just 20 mins later. Vystar is a complete shitshow. After last year's online fiasco and my current experiences I would never bank with Vystar.”

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Posted 10 months ago

“This is to be the worst and I mean the worst! Credit union I’ve ever had when it came to financing a vehicle. Long story short they keep giving me the run around for a principal payment that should’ve been taken off due to a cancellation of a warranty package more than 90 days ago. Every time I call they either tell me it’s a different department or that they don’t handle that type of issue. I don’t see myself staying with them much longer. Flat out ridiculous!”

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Posted 10 months ago

“So I visited the VyStar Credit Union in Ormond Beach Florida, best experience ever as a customer. Was greeted with friendly smiles and was offered assistance immediately upon entering the facility. Met Relationship Specialist Sheryl Melendez and was talked into opening account and even assisted with me applying for a credit card. Amazing customer service and I will be bringing more customers to her location. Top tier customer service!”

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Posted 10 months ago

“I have been banking with VyStar for several years now and I recently visited your Bartram park branch And dealt with Marie Almonte. She was very thorough and answering my questions regarding transferring money into a CD, advised of the different rates for different time periods. She was extremely pleasant and answered all my questions and needs I never felt that I was rushed Or unimportant. Great five star service.”

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Posted 10 months ago

“The customer service was wondering Malachi and James at the daytona beach branch on international speedway was wondering on the Customer service.”

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Posted 11 months ago

“On July 3, I applied for a new car loan with Ryan at the VyStar branch on 43rd St. in Gainesville, Florida. I have to say that it was a fantastic experience. From start to finish he did such a great job. I walked in and told him what I wanted to do and he took care of everything! I had my loan in a matter of hours and drove my new car home that evening! I’m proud to be a member of a credit union that has such excellent customer service! Thank you VyStar and a special thanks to Ryan Forgas!”

VyStar Credit Union 5 star review on 17th July 2024

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Posted 11 months ago

“Horrible. I had someone today whose accent is so heavy,( no. Il not xenophobic) most of what he said was indiscernible. Can’t get through to a branch, ever and no my issue could not be resolved online. Closing out after current payroll is deposited.”

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Posted 11 months ago

“I would choose a zero rating if I could. VyStar is the absolute worst! I've banked with them for over 20 years. I have six accounts with them, including a business account. This past year has been the worst experience you could have at a credit union. I use bill payers. Well, they send my bills late. As of lately, I've received a late fee on my credit card bills because of the late send-off. When I called to ask what the problem could be, it turns out if the bill payment date falls on a weekend, then VyStar sends it late. The rule is if the due date falls on a weekend, then it's sent early. When I contacted them, they suggested that I send it early. Wow! I couldn't believe it. I have 15 recurring payments and they suggest that. That completely defeats the purpose of online recurring payments (bill payers). Honestly, this is just one problem I've had with them. I can go on and on. I absolutely hate this credit union! They've gone down in quality. Horrible.”

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Posted 11 months ago

“Great service”

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Posted 11 months ago

“Vystar charges there customer $29 courtesy fee. They double dip. I can see if the customer doesn't have the money any the account but the bank takes whatever money you have and then turn around and charge you on top of that. A $1.47 short in the account they charged me $29 bucks and I put the money in when I noticed it wasn't enough before a NSF fee.”

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Posted 11 months ago

“Carly, give you her attention to help with your accounts, she is so patient in helping u with your account problems figuring them out. Carly is so awesome!”

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Posted 11 months ago

“So I signed up for a 3 month deferred truck payment in early may 2024, I paid the process fee and told it would start in June for 3 months, payment came out in June, so I go to the credit union and they informed me it processed late so it would start in July, guess what it came out again, wonder what the excuse is now. Bad business practice when you pay a fee and still get screwed iver”

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Posted 11 months ago

“The Fraud Dept is straight garbage all they want to do is cut your card off 7 to 10 business days and give you the company talk. Lyn hung up on me. Chinique Refused to transfer me to a manager or give me the managers name or number. I finally told Chinique that she was ineffective in her job and to be effective as a supervisor,she should call members.service's, explain the situation then transfer me to members service's. I guess the wait was to long because she transferred me to wait on hold. So I feel like I'm not important enough to be a member of Vystar. Lyn and Chinique are both supervisors in the fraud dept. I have never been treated like this.”

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Posted 11 months ago

VyStar Credit Union is rated 2.8 based on 271 reviews