“The customer service is horrible you can't get anybody on the phone to help you it took me 3 weeks to get help I have nothing nice to say it would not recommend VyStar credit Union”
“April @ Vystar branch on 43rd is the Gold standard for customer service. No matter what the problem is she delivers with a solution. 5 stars are not enough. I recommend Vystar to all my customers and associates. Thank you for all you do April & Vystar.”
“Chelle is a five star employee! She helped me with a serious problem with
my account when the person in the central office in Jax did nothing to help.”
“Often visit Vystar here In Titusville FL
I must say everytime is a pleasure. My last visit Theresa Bailey relationship specialist II did an amazing job of helping & resolving my problem.”
“I called the bank and verified my name, mem#, code by text, my email..... at what point is this good enough but then they want my last transaction and amount and that i could not remember, I ended up having to call back and speak to someone else just to get my business done, I have tried to be patient with this bank thru all their issues and I understand fraud protection but I felt that is a bit much.”
“I have been with my last bank for better than 13 years. When I decided to weather thru that frustration of switching banks, Vystar CC in Flagler Beach, made the transition stress less. I like having face to face contact with friendly, knowledgeable staff members. The texting ability to ask questions seems easy and they are able to do a quicker response than to leave a message. I have not regretted moving. JB”
“I went into the Vystar Credit Union in Callahan met this very nice, polite man named Brandon. He was able to help me with all my problems. He was very understanding even though I was there for 3 hours waiting to get seen. he calmed me down and walk me through all the process. This guy was like an angel to me that day. he had the patience of a saint. I really think you need to take a really good look at him and move him up to the company as fast as you can. If you don’t, you’re gonna lose one hell of a good employee.”
“Artimus is very professional and easy to talk with. He helped me open a new checking account and went over the different options I have available. Very knowledgeable in what he does. I recommend him if you need help with any banking issues.”
“Chelle Mellecker from Vystar Callahan branch is very professional and knowledgeable about the banking experience. Would recommend her to anyone looking for a positive banking experience”
“The mobile app is awful. Not user friendly at all and terrible to navigate. The wait times for customer service are 60+ minutes! Chat is slow as well. Took my almost an hour to get a live person on the phone to make a payment! I’ll be moving my loan out of here asap as horrible service.”
“I have loss the sale of my RV because of Vystar bank. I paid off my Travel Trailer early and they did not give me an early pay off. Then they would not accept a wire transfer so I did an electronic check. They won’t release my title for 10 business days after they take the money, which is a total of 17 days before they will release the title. Then it will take another 3 to 5 days for it to process through the DMV. Which is a total of 23 days. I couldn’t get a title release from Vystar for 23 days. I would not recommend Vystar bank to anyone.”
“Worst bank ever EVER DO NOT EVER USE THEY SCUMMY GARBAGE BANK they are down won’t let you do anything most the time and fail to do their job little on less answer phones worse bank ever.”
“I truly advise everyone to not give this company your money. They do not appreciate you, rather, they make you feel like an inconvenience. It’s almost like they forget that without OUR money, they won’t even exist. So put your money into a place that values you, not this trash of a company with no customer service. Also the hiring managers should set the bar a bit higher when hiring these bank reps. This isn’t McDonald’s.”
“I have had many interactions with 3 employees in the past couple weeks. Bre Osterhout, Jessica Cochran and Annlaury Jean-Baptiste are the best at VyStar in Amelia Island 32034. These ladies always are personable, kind, patient and intelligent when dealing with the customers! They work quickly to fix the problems each time. This is why I will never leave this VyStar branch. Thank you ladies for your awesome work ethic!!!”
“I have been a VyStar costumer for many years I don’t recall any kind of problems nor feeling dissatisfied with this bank I have been very happy even with it’s employees especially with the one that took care of me today her name is Cathrine or teller: 2659 of branch107-Southside on Philips Highway again I say Thank you.⭐️⭐️⭐️⭐️⭐️ For VyStar Employees /⭐️⭐️⭐️⭐️⭐️ For VyStar Credit Union .”
“1 year with this institution and I honestly can't come up with anything that's worked correctly. Debit cards, online banking, the loan department- all terrible. Vystar - it's a fail.”
“After 4 months of ineptitude trying to launch an updated app and website much is still not functional. I have been on hold with online tech support for 1 hour and fifteen minutes. I just spoke to someone and explained the issue. She said she did not have access to the app( not kidding) and now have been on hold for an additional 10 minutes awaiting someone who has some knowledge about external transfers.
I have been a VyStar client for many years and cannot believe that there was not more texting and planning done prior to launching the app. The VyStar President went on vacation during the crisis which days a lot.
By the way I am still on hold!!!”
