Waking Herbs Reviews

Name: Waking Herbs
Address: Nieuweweg 5a, Haarlem
Rating: 4.73

4.7 Rating 4,658 Reviews

94 %

of reviewers recommend Waking Herbs

4.7

Based on 4,658 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

+3123 7370 777

Email:

admin@wakingherbs.com

Location:

Nieuweweg 5a
Haarlem
2033 DK

Write Your review

Tell us how Waking Herbs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Waking Herbs 5 star review on 29th March 2024

Josef Kite

Waking Herbs 5 star review on 2nd February 2024

Ina Volkova

Waking Herbs 5 star review on 5th December 2023

Ed Moses

Waking Herbs 5 star review on 2nd November 2023

Simone Van De Wijdeven

Waking Herbs 5 star review on 16th October 2023

Tracy Mitchell

Waking Herbs 5 star review on 20th September 2023

Timea Horvathova

Waking Herbs 5 star review on 15th August 2023

Laszlo Gabor Csikay

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received the order.”

Helpful Report

Posted 2 months ago

Dear Austin, thank you for reaching out. We will contact you via email. Kind regards, Waking Herbs

Posted 2 months ago

“waking herbs , what a pleasure to know you guys i have been getting a wide range of rapé's the last couple of years always with a little extra and always with a story about the people who make it and about its ceremonial uses in short , keep going , while taking care of everybody involved and making sure the plants and forest survive us all love you all , Claus”

Helpful Report

Posted 2 months ago

“Very high quality, authentic, and hard-to-find botanicals... Sourced from folks they actually have relationships with (growers and producers) Can't say enough good things about these folks....from grower almost straight to you, and all products are clearly made with love, pride, authenticity, and intention.”

Helpful Report

Posted 2 months ago

“Excellent!”

Helpful Report

Posted 2 months ago

“.....................”

Helpful Report

Posted 2 months ago

“Absolutely amazing herbs and lovely honest souls ❤️”

Helpful Report

Posted 2 months ago

“Great customer service and Great products! Thank you Waking Herbs! ❤️”

Helpful Report

Posted 2 months ago

“I was totally satisfied.”

Helpful Report

Posted 2 months ago

“Never received my last 2 orders”

Helpful Report

Posted 3 months ago

Dear Neil, We hope this message finds you well. We regret to hear that you have not yet received your last two orders from us. Please accept our sincerest apologies for any inconvenience this may have caused you. Your satisfaction is incredibly important to us, and we understand the frustration that comes with delayed deliveries. Rest assured, we are taking immediate action to address this issue. We will be reaching out to you via email shortly to discuss the status of your orders and to find a satisfactory resolution. Once again, we apologize for the inconvenience and appreciate your patience and understanding as we work to rectify this situation promptly. Thank you for your continued support. Best regards, The Waking Herbs Team

Posted 3 months ago

“Good products, fair prices, but automated email-communication is a bit out of pace. Otherwise very nice experience and a big recommendation!”

Helpful Report

Posted 3 months ago

“Always prompt and any issues I’ve ever had have been dealt with appropriately by the wakingherbs staff. I love this company..”

Helpful Report

Posted 3 months ago

“I really love your products, at least those I've been able to obtain. I especially like the Anadenanthera seeds especially when they're viable. I've grown a few of these and given to friends who create Bonsai versions of them, and they truly are beautiful. I really hope I can get these again from your USA warehouse. I love your company and I embrace your philosophy. Peace and love.”

Helpful Report

Posted 3 months ago

“Quality has been great but I’m giving three stars for the delayed arrival of my last two orders by(still waiting) -US consumer”

Helpful Report

Posted 3 months ago

Certainly! Here's a response: Dear customer, Thank you so much for your feedback, and we truly appreciate your patience during this time. We apologize for any inconvenience caused by the delay in the delivery of your last two orders. Please be assured that we are working diligently to expedite all shipments and ensure a smoother experience for you in the future. Your support means the world to us, and we're committed to improving our service continuously. Warm regards, The Waking Herbs team

Posted 3 months ago

“Always happy to use Waking Herbs, I never have any doubt about the quality of their products and”

Helpful Report

Posted 3 months ago

“Love the commitment and honnesty of the team!!🥰 Open,kind and loving i would say. With high quality products !!!”

Helpful Report

Posted 3 months ago

“I've ordered several times different products and I'm always very content with the beautiful products and the service. So thank you waking herbs 🙏 please keep doing the good work.”

Helpful Report

Posted 3 months ago

“Great company to work with”

Helpful Report

Posted 3 months ago

“I've ordered from Waking Herbs multiple times. The first order arrived in good time and was good quality. The second order took between 3 and 4 months to arrive, and the herbs were in good condition and good quality. My third order went to the wrong address, I intuitively believe the post office stole the package or mailed it to the wrong place on purpose. This fourth order to replace the third order I am still waiting for. The customer service is good, thank you for offering to replace the third order. I wish it would arrive!”

Helpful Report

Posted 3 months ago

Dear Amber, Thank you for taking the time to share your feedback with us. We sincerely appreciate your continued support and patience throughout this process. We apologize for any inconvenience caused by the delay in receiving your orders. Rest assured, we are diligently working to ensure that all orders are delivered promptly. We are glad to hear that you have found our customer service to be satisfactory, and we are committed to resolving any issues promptly. Regarding the third order, we apologize for the inconvenience caused by the misdelivery, and we are grateful for your understanding as we work to replace it. Please know that your satisfaction is our top priority, and we are doing everything in our power to expedite the delivery of your fourth order. If you have any further concerns or inquiries, please do not hesitate to contact us. Thank you once again for your patience and support. Best regards, Waking Herbs Customer Support Team

Posted 3 months ago

“Very appreciate to your team for being so supportive, kind and helpful. Thank you for your great job and beautiful intention to help others 💜”

Helpful Report

Posted 3 months ago

“I was a dedicated patron until my last order. It took weeks to arrive. (literally WEEKS) The individual that I finally reached after a few people corrected the problem and got the package to me finally. The excuses were all blaming someone for not shipping the parcels. But wait... there is more! This charming individual promised that they would include a coupon for being so patient. (when in fact I just ordered from one of your competitors who easily shipped a package on time, 2 weeks after ordering from you) Beat your parcel by an absurd amount of time. And guess what. I might have given yall another shot. but I never even got a coupon. you will never see commerce from me again. good day. (P.S. The packaging was terrible and leaked a considerable amount. Needless to say it was low quality.)”

Helpful Report

Posted 3 months ago

Dear Michael, We sincerely apologize for any concerns raised by your recent review. We value your feedback and would like to address your comments promptly. To ensure a more detailed and personalized response, we will be reaching out to you via email shortly. Please keep an eye on your inbox for our message. Thank you for bringing this to our attention, and we look forward to resolving any issues you may have. Best regards, The Waking Herbs Team

Posted 3 months ago

Waking Herbs is rated 4.7 based on 4,658 reviews