Waking Herbs Reviews

Name: Waking Herbs
Address: Nieuweweg 5a, Haarlem
Rating: 4.73

4.7 Rating 4,644 Reviews

94 %

of reviewers recommend Waking Herbs

4.7

Based on 4,644 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

+3123 7370 777

Email:

admin@wakingherbs.com

Location:

Nieuweweg 5a
Haarlem
2033 DK

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Waking Herbs 5 star review on 29th March 2024

Josef Kite

Waking Herbs 5 star review on 2nd February 2024

Ina Volkova

Waking Herbs 5 star review on 5th December 2023

Ed Moses

Waking Herbs 5 star review on 2nd November 2023

Simone Van De Wijdeven

Waking Herbs 5 star review on 16th October 2023

Tracy Mitchell

Waking Herbs 5 star review on 20th September 2023

Timea Horvathova

Waking Herbs 5 star review on 15th August 2023

Laszlo Gabor Csikay

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received the order.”

Helpful Report

Posted 1 month ago

Dear Austin, thank you for reaching out. We will contact you via email. Kind regards, Waking Herbs

Posted 1 month ago

“Never received my last 2 orders”

Helpful Report

Posted 2 months ago

Dear Neil, We hope this message finds you well. We regret to hear that you have not yet received your last two orders from us. Please accept our sincerest apologies for any inconvenience this may have caused you. Your satisfaction is incredibly important to us, and we understand the frustration that comes with delayed deliveries. Rest assured, we are taking immediate action to address this issue. We will be reaching out to you via email shortly to discuss the status of your orders and to find a satisfactory resolution. Once again, we apologize for the inconvenience and appreciate your patience and understanding as we work to rectify this situation promptly. Thank you for your continued support. Best regards, The Waking Herbs Team

Posted 2 months ago

“I was a dedicated patron until my last order. It took weeks to arrive. (literally WEEKS) The individual that I finally reached after a few people corrected the problem and got the package to me finally. The excuses were all blaming someone for not shipping the parcels. But wait... there is more! This charming individual promised that they would include a coupon for being so patient. (when in fact I just ordered from one of your competitors who easily shipped a package on time, 2 weeks after ordering from you) Beat your parcel by an absurd amount of time. And guess what. I might have given yall another shot. but I never even got a coupon. you will never see commerce from me again. good day. (P.S. The packaging was terrible and leaked a considerable amount. Needless to say it was low quality.)”

Helpful Report

Posted 2 months ago

Dear Michael, We sincerely apologize for any concerns raised by your recent review. We value your feedback and would like to address your comments promptly. To ensure a more detailed and personalized response, we will be reaching out to you via email shortly. Please keep an eye on your inbox for our message. Thank you for bringing this to our attention, and we look forward to resolving any issues you may have. Best regards, The Waking Herbs Team

Posted 2 months ago

“Never received my shipment”

Helpful Report

Posted 2 months ago

Dear Luu, We sincerely apologize for any inconvenience caused by the delay in receiving your shipment from Waking Herbs. We understand the importance of your order and deeply regret any frustration this delay may have caused. Our team is actively investigating the issue to identify the root cause and expedite the resolution. Rest assured, we prioritize customer satisfaction, and we are committed to ensuring that you receive your order as soon as possible. To provide you with more detailed information and updates on the status of your shipment, we will be contacting you via email shortly. Our customer support team is dedicated to addressing your concerns and resolving this matter to your satisfaction. Once again, we apologize for the inconvenience and appreciate your understanding. Thank you for your patience as we work to rectify this situation promptly. Best Regards, Waking Herbs Customer Support Team

Posted 2 months ago

“Did not ship fast enough still waiting for money to go back on card”

Helpful Report

Posted 3 months ago

Dear Mitchell, we have contacted via email and have also refunded your full amount, as promised in the previous email. Thank you for your patience and understanding. Love and light, The Waking Herbs team

Posted 3 months ago

“Didn't received courier at all.”

Helpful Report

Posted 3 months ago

Dear Akshay, thank you for reaching out. We will contact you via email. Warm regards, The Waking Herbs team

Posted 3 months ago

“I'm extremely disappointed in the order I received from the USA shop. I ordered shredded mimosa hostilis inner root bark but received giant chunks of bark not even shredded had twigs in it and looked like it was outter root, I should have returned it and got my money back but I still tried I in hopes that it would still be good and come out good but it did not, not even a little bit I will never purchase from the USA shop ever again $200 wasted”

Helpful Report

Posted 3 months ago

Dear Emily, thank you for your feedback and apologize in advance for the inconveniences caused. We've also reached out via email to you. Warm regards, Waking Herbs customer service

Posted 3 months ago

“Hapè is stale and seems old. I would not order again!”

Helpful Report

Posted 4 months ago

Dear customer, We hope this message finds you well. We sincerely appreciate you taking the time to share your feedback with us regarding your recent purchase of Hapè. First and foremost, we would like to express our apologies for any inconvenience you may have experienced. Customer satisfaction is our top priority, and we take your concerns seriously. We understand that the freshness and quality of our products are of utmost importance to our valued customers. To better understand and address your specific concerns, we would like to contact you privately to gather more details about your order, such as the date of purchase and any other relevant information. Our goal is to investigate this matter thoroughly and take appropriate steps to ensure that it does not happen again. Please expect an email from our customer support team shortly. We are committed to resolving this issue to your satisfaction and appreciate your patience and understanding. If there is anything else you would like to share or discuss, please feel free to reach out to us directly. Your feedback is invaluable, and we want to make sure that your experience with Waking Herbs meets or exceeds your expectations. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right. Best regards, Waking Herbs

Posted 4 months ago

“I was promised a spesific date for the delivery as i was going to fly the other day. they communicated very fast with me promising the delivery date. the order did not come in time and i missed it. after that they never returned my e-mails even though i have sent them the scrrenshots where they promised a spesific date for the delivery.”

Helpful Report

Posted 5 months ago

“Posted this yesterday, didn't show so posting again. This company is a fraud. They twice sent my package to a different address in a different state. It's clearly some type of fraud where they keep you hoping you'll get your product just long enough for any fraud protection from your debit or credit card to expire on the purchase. complete fraud”

Helpful Report

Posted 6 months ago

Dear Jason, We hope this message finds you well. We wanted to follow up on our recent email correspondence and the actions we've taken to address the situation you encountered. Firstly, as mentioned various times per email, we sincerely apologize for the delivery issues you experienced, which caused frustration and inconvenience. As previously discussed via email, we have taken the following steps to rectify the situation: 1. **Complete Refund:** We have processed a full refund for your order, ensuring you are not financially affected by the mishap. 2. **Reshipment:** To make up for the delivery problem, we have re-shipped your order from our US store. This includes chacruna, caapi, and mimosa. We are working diligently to ensure this package reaches you safely and promptly. 3. **Coupon:** We have provided you with a coupon for our US store as a gesture of goodwill, which you didn't accept. We understand the frustration and inconvenience you faced, and we want to assure you that we are committed to resolving this matter to your satisfaction. While we deeply regret the inconvenience you experienced, we want to emphasize that Waking Herbs is a legitimate and reputable business with a substantial number of satisfied customers worldwide. We are grateful for their trust in us and are committed to continuously improving our services. We truly appreciate your business and are genuinely sorry for any distress this situation may have caused you. If you have any further questions or concerns, please don't hesitate to contact us. We are here to assist you to the best of our ability. Thank you for your understanding. Warm regards, Waking Herbs Team

Posted 6 months ago

“I never received my order”

Helpful Report

Posted 6 months ago

Dear Roy, we're sorry to hear that your order hasn't arrived. We apologize for the inconvenience. Please expect an email from us shortly to address this issue. Love and Light, The Waking Herbs Team

Posted 6 months ago

“It still never arrived after 1 month.”

Helpful Report

Posted 6 months ago

Dear Robert, I'm sorry to hear that your order hasn't arrived after a month. We apologize for the inconvenience. Please expect an email from us shortly to address this issue. Love and Light, The Waking Herbs Team

Posted 6 months ago

“Item never came”

Helpful Report

Posted 8 months ago

Dear Michael, We sincerely apologize for the inconvenience you've faced due to the non-delivery of your item from Waking Herbs. We understand how frustrating and disappointing it can be when an expected order doesn't arrive as planned. Please accept our deepest apologies for this lapse in our service. Your satisfaction is of the utmost importance to us, and we are committed to resolving this matter promptly. We are currently investigating the issue with your order and are taking the necessary steps to rectify the situation. Our team is working diligently to ensure that your experience with Waking Herbs is a positive one. To further address this matter and recover your experience, we will be reaching out to you via email shortly. Our aim is to provide you with a clear explanation of the situation and the steps we are taking to ensure that your order reaches you as soon as possible. Once again, we apologize for any inconvenience this may have caused you. We greatly value your trust in us and are dedicated to making this right. Thank you for your understanding and patience. If you have any immediate concerns or questions, please don't hesitate to reach out to our customer support team at admin@wakingherbs.com Best regards, The Waking Herbs Team

Posted 8 months ago

“worse rape ever . nose still smells like metal. metal taste. cant smell coffe . no dmt didnt feel grounded did plenty. christian cotton makes the best in jupiter its intense and grounding he grows ahaska 561-262-5687 c. cotton”

Helpful Report

Posted 9 months ago

Dear valued customer, We apologize for the negative experience you had with our product. We take your feedback seriously and want to address your concerns. We understand that the scent and taste you experienced were not what you expected, and we apologize for any discomfort caused. We would like to reach out to you privately to gather more details and work towards a resolution. Our customer service team will be in touch shortly to discuss your experience and find a suitable solution. Thank you for bringing this to our attention, and we appreciate your patience. Best regards, The Waking Herbs Team

Posted 9 months ago

“Ive ordered from u guys before and it was decent. this time it was very poor quality very disappointed. i always suggested u guys to my friends but will no longer be doing that.”

Helpful Report

Posted 9 months ago

Dear valued customer, We sincerely apologize for the disappointing experience you had with your recent order. We deeply regret that the quality of the product did not meet your expectations, especially considering your previous satisfactory experiences with us. Your feedback is important to us, and we want to make things right. We would like to reach out to you privately to gather more details about your specific concerns and discuss a suitable resolution. Our goal is to address your disappointment and regain your trust in our products and services. We apologize for any inconvenience caused, and we appreciate your past recommendations to your friends. We hope to have the opportunity to rectify this situation and provide you with a more positive experience in the future. Thank you for bringing this matter to our attention, and we will be in touch with you shortly to address your concerns. Best regards, Isabel Customer Service Waking Herbs

Posted 8 months ago

“I have never received my order… it’s just LOST…”

Helpful Report

Posted 9 months ago

Dear Yiting, We are deeply sorry to learn that your order did not arrive as expected. We understand the frustration and inconvenience this must have caused you, and we sincerely apologize for any inconvenience experienced. Rest assured, we take such matters seriously, and we are committed to resolving this issue promptly. To better understand the situation and provide a suitable solution, we will personally reach out to you via email shortly. We will contact you directly to gather more details about the order and discuss available options. We want to ensure that we address your concerns and find a resolution that meets your satisfaction. We genuinely appreciate your understanding and patience during this process. We value you as our customer, and we want to assure you that we are dedicated to rectifying this situation as quickly as possible. Once again, we apologize for any inconvenience this may have caused, and we look forward to speaking with you soon. Thank you for your patience and cooperation. Sincerely, Isabel Customer Service Waking Herbs

Posted 9 months ago

“I spent a lot of money on Harmaline freebase And its not freebase. This product from China is not what i bought from you before”

Helpful Report

Posted 9 months ago

Dear Bartley, Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the discrepancy with the Harmaline freebase you received. We understand that you had specific expectations based on your previous purchase from us, and we sincerely apologize for any confusion or disappointment caused. Rest assured, we take this matter seriously, and we would like to resolve it promptly. We will be contacting you via email shortly to gather more information about your order and discuss the situation further. Our goal is to ensure your satisfaction and address any concerns you may have. Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work towards a resolution. Thank you for being a valued customer, and we look forward to assisting you further. Warm Ecuadorian Greetings, Isabel Customer Service

Posted 9 months ago

“None of them worked”

Helpful Report

Posted 9 months ago

Dear customer, Dear [Customer's Name], Thank you for taking the time to share your review with us. We appreciate your feedback and want to assure you that we have thoroughly reviewed your concerns internally. We understand that the issues you encountered with the flower product were disappointing, and we apologize for any inconvenience caused. Our team has taken your feedback seriously and is working diligently to prevent similar occurrences in the future. Your review plays an essential role in helping us identify areas for improvement and ensuring that we maintain the highest standards of quality and customer satisfaction. We value your input, and it will undoubtedly contribute to enhancing our products and services. Once again, we apologize for any inconvenience caused by the issues you experienced. We greatly appreciate your understanding and patience throughout this process. If there is anything else we can do to address your concerns or if you have any further questions, please do not hesitate to let us know. Thank you for choosing our products, and we hope to have the opportunity to serve you better in the future. Best regards, Isabel Waking Herbs

Posted 9 months ago

“Never received order”

Helpful Report

Posted 9 months ago

Dear Erik, We sincerely apologize for the inconvenience caused by the non-arrival of your order. We understand how frustrating it must be to eagerly await your package, only to have it not reach you as expected. Please accept our sincerest apologies for any inconvenience or frustration this may have caused you. Rest assured, we take this matter seriously, and we are actively looking into the issue internally. We will be investigating what could have caused the delay and take appropriate measures to prevent such incidents from occurring in the future. In the meantime, we would like to assure you that we are committed to resolving this situation for you. Our team will be reaching out to you directly to gather more information and provide updates on the status of your order. We want to ensure that you receive the assistance you deserve and that we find a suitable solution to this issue. Once again, we deeply apologize for the inconvenience and appreciate your patience and understanding. We value your trust in our company, and we will do everything we can to rectify this situation promptly. Thank you for bringing this matter to our attention, and we will be in touch with you shortly. Best regards, The Waking Herbs Team

Posted 9 months ago

“Product never arrived”

Helpful Report

Posted 10 months ago

Dear customer, we are sorry to hear that your product didn't arrive and apologize for the caused inconveniences. We will contact you privately in order to offer a solution. Isabel Customer Service Representative Waking Herbs

Posted 10 months ago

Waking Herbs is rated 4.7 based on 4,644 reviews