Waking Herbs Reviews

Name: Waking Herbs
Address: Nieuweweg 5a, Haarlem
Rating: 4.73

4.7 Rating 4,646 Reviews

94 %

of reviewers recommend Waking Herbs

4.7

Based on 4,646 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

+3123 7370 777

Email:

admin@wakingherbs.com

Location:

Nieuweweg 5a
Haarlem
2033 DK

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Waking Herbs 5 star review on 29th March 2024

Josef Kite

Waking Herbs 5 star review on 2nd February 2024

Ina Volkova

Waking Herbs 5 star review on 5th December 2023

Ed Moses

Waking Herbs 5 star review on 2nd November 2023

Simone Van De Wijdeven

Waking Herbs 5 star review on 16th October 2023

Tracy Mitchell

Waking Herbs 5 star review on 20th September 2023

Timea Horvathova

Waking Herbs 5 star review on 15th August 2023

Laszlo Gabor Csikay

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My package never arrived!!”

Helpful Report

Posted 2 years ago

Hi Jaye- Ann, We are sorry to hear that your package has not arrived, we will contact you to offer a solution.

Posted 2 years ago

“I have been a loyal customer for a number of years but recently the product (Kanna herb powder) isn’t the same quality than it was over a year ago. Change in suppliers Had led to them cutting corners as it’s not the sage grade as previous. Real shame”

Helpful Report

Posted 2 years ago

Hi Harry, We value your feedback but your comment is about an order that you have just placed and that still has to be paid and shipped. Maybe it's about another order you've made before. We will contact you via email for this.

Posted 2 years ago

“Never came! I sent emails asking. Extremely un-pleased.”

Helpful Report

Posted 2 years ago

Hi, I am sorry to hear that your package did not arrive. We will contact you by email to offer some solutions.

Posted 2 years ago

“Charged my card and never gave the confirmation number, theylayer contacted me about it saying they had a mess up in they're system but that was after like 500 emails basically annoyed cuz the first purchase went well but the second was straight up thrash.”

Helpful Report

Posted 2 years ago

Hi, Thanks for your feedback. There were indeed some problems with the system and it took some time to sort it out but in the end the issue was resolved. Sorry for the inconvenience.

Posted 2 years ago

“Expected better”

Helpful Report

Posted 2 years ago

Hi, We are sorry to hear that your order did not meet your expectations. We will contact you via email so that you can give us more detailed feedback.

Posted 2 years ago

“The product I bought had lost its potency and was useless. Waste of money. All help I received was "we'll bring it up in the meeting".”

Helpful Report

Posted 2 years ago

Hi, I am sorry to hear that the product you received did not meet your expectations. We will contact you by email.

Posted 2 years ago

“My previous order of vines etc from waking herbs was great. I recently got an email from them about a sampler of dream herbs that were on sale. The email made It sound like an easy to do kit, as a way to try some different dream herbs (all of which are legal pretty much everywhere). It sounded easy so I ordered them. What came was little packets of herbs with no instructions and as near as I could research, one herb that was sent required another not included herb to be effective. Never did bother to try any of them.”

Helpful Report

Posted 2 years ago

Hi, Thanks for your feedback. I am sorry to hear that the product did not meet your expectations. We will discuss internally how we can improve this in the future.

Posted 2 years ago

“I never received the order. It has been 8 weeks already and nothing has arrived.”

Helpful Report

Posted 2 years ago

Hi Ivonne, I am sorry to hear that your order did not arrive. We will contact you by email to offer a solution.

Posted 2 years ago

“Burns like crazy. Won’t buy again.”

Helpful Report

Posted 2 years ago

Hi Jeremy, I am sorry that you have this experience. We will contact you by mail.

Posted 2 years ago

“Inconsiderate and unreliable payment processing. Returning customer who has been mishandled last 3 orders. 2 times payments processed and transfered out of my wallet, and expecting products to be shipped, the paid orders went unnoticed til 7-8 days after payment confirmation i had to inform you all, of lack of shipping info and find out another order slipped thru cracks. And i expext certain delays as a business owner too, but a conplete failure of procedure, has severely hurt my business as i become unreliable and inconsistent due to your mistakes. No real effort to fix, compensate,or refund for the damage done to my reputation either tube Time. And i still gave another chance and last package i recieved was unacceptable, the worst quality i have ever seen, a seriously unsatisfied customer last 3 times.”

Helpful Report

Posted 2 years ago

“We didn't get our package. And no response when emailed about it.”

Helpful Report

Posted 2 years ago

Hi Brett, I am sorry to hear that you did not receive your package. We will contact you by email to offer a solution.

Posted 2 years ago

“Never received my package”

Helpful Report

Posted 2 years ago

Hi Kate, I am sorry to hear that your package did not arrive. We will contact you via email and offer some solutions.

Posted 2 years ago

“it's been 2 months and I still haven't received my order, I'm sure there was a mistake somewhere and the package may have been misplaced. although another package has been sent out its still upsetting considering I paid for tracking info.”

Helpful Report

Posted 2 years ago

Dear Cody, Thanks for your feedback. I will get in touch with you to come to solution. Kind regards, Thomas

Posted 2 years ago

“Not what was ordered, beware they sell fake merchandise!”

Helpful Report

Posted 2 years ago

Hi Teresa, I am sorry to hear that you are not satisfied with your order. It is not entirely clear to me what went wrong but we will contact you via email to discuss this.

Posted 2 years ago

“I still havent received my order. If there is an issue please cancel the order and reimburse.”

Helpful Report

Posted 2 years ago

Hi Joseph, I'm sorry to hear you haven't received your order yet. We will contact you via email to discuss this further.

Posted 2 years ago

“The first time that I ordered through waking herbs, I got my registered order in a few weeks and everything that I paid for was there. The second time that I ordered I did not pay for registered mail and I never received my package. I complained to them and they told me that I could place another order and they would replace the items that I he had never received so I did that, this time paying for the registered mail. The last day there is any movement on my package was like June 13th and it had made it into New York but was at a sorting facility? I silent and inquiry with my local post office because my package should have been addressed to me at my address but somehow is supposed to be delivered to Delaware. I would really like the products that I ordered to be sent to the address that I stated but I am apparently going to have to go through my bank to dispute the charges because above and beyond this being two lost packages, this last one wasn't even properly addressed to me.”

Helpful Report

Posted 2 years ago

Hi Jacqueline, I am sorry to hear that your order has not arrived. We will contact you via email to discuss this further.

Posted 2 years ago

“Ordered the Kanna fermented powder and have been doing so for years but this last batch was awful. The Kanna had no effects, was very powdery, not gritty/salty and poor quality. I believe they have changed suppliers because this was absolute trash. Im usually a very satisfied customer. Real shame!”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback about the Kanna fermented powder and we are sorry to hear that you are not happy with the product. The quality can differ per harvest, among other things due to weather conditions. We have contacted you via email to discuss this further.

Posted 2 years ago

“It's been almost 8 weeks and my package still says in delivery. On the waking herbs website/email it just says wait, it'll come, but it's been over 7 weeks. Last update the usps tracker has was june 13th and it just says it's going through the system. I understand this is postal service and not Waking Herbs but it has been disappointing”

Helpful Report

Posted 2 years ago

Hi, I'm sorry to hear that your package hasn't arrived yet. Can you contact us at admin@wakingherbs.com so that we can offer a solution.

Posted 2 years ago

“Never got my package still waiting to get money back. Very disappointed in service. Will not shop here again”

Helpful Report

Posted 2 years ago

Hi Darbi, I'm sorry to hear that your package hasn't arrived yet. We are currently in consultation with you on how we can resolve this.

Posted 2 years ago

“It's been 2 months and I still havent received my order.After looking at other reviews it is obvious they know there is a problem with shipping and the ethical thing to do would be to warn people ahead of time that they should use trackable shipping.For all I know they never even shipped it at all.”

Helpful Report

Posted 2 years ago

Hi James, I'm sorry to hear you haven't received your order yet. We have already offered you a reship before and you indicated that you wanted to wait a little longer. That offer is still open. Packages that don't arrive are only a small percentage of the total we ship to the US every day. If this occurs, we always try to offer a solution. We will contact you via email.

Posted 2 years ago

Waking Herbs is rated 4.7 based on 4,646 reviews