Waking Herbs Reviews

Name: Waking Herbs
Address: Nieuweweg 5a, Haarlem, North Holland
Rating: 4.73

4.7 Rating 4,886 Reviews

94 %

of reviewers recommend Waking Herbs

4.7

Based on 4,886 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

+3123 7370 777

Email:

admin@wakingherbs.com

Location:

Nieuweweg 5a,
Haarlem
North Holland
2033 DK

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Waking Herbs 5 star review on 12th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Burns like crazy. Won’t buy again.”

Helpful Report

Posted 3 years ago

Hi Jeremy, I am sorry that you have this experience. We will contact you by mail.

Posted 3 years ago

“Inconsiderate and unreliable payment processing. Returning customer who has been mishandled last 3 orders. 2 times payments processed and transfered out of my wallet, and expecting products to be shipped, the paid orders went unnoticed til 7-8 days after payment confirmation i had to inform you all, of lack of shipping info and find out another order slipped thru cracks. And i expext certain delays as a business owner too, but a conplete failure of procedure, has severely hurt my business as i become unreliable and inconsistent due to your mistakes. No real effort to fix, compensate,or refund for the damage done to my reputation either tube Time. And i still gave another chance and last package i recieved was unacceptable, the worst quality i have ever seen, a seriously unsatisfied customer last 3 times.”

Helpful Report

Posted 3 years ago

“We didn't get our package. And no response when emailed about it.”

Helpful Report

Posted 3 years ago

Hi Brett, I am sorry to hear that you did not receive your package. We will contact you by email to offer a solution.

Posted 3 years ago

“Never received my package”

Helpful Report

Posted 3 years ago

Hi Kate, I am sorry to hear that your package did not arrive. We will contact you via email and offer some solutions.

Posted 3 years ago

“it's been 2 months and I still haven't received my order, I'm sure there was a mistake somewhere and the package may have been misplaced. although another package has been sent out its still upsetting considering I paid for tracking info.”

Helpful Report

Posted 3 years ago

Dear Cody, Thanks for your feedback. I will get in touch with you to come to solution. Kind regards, Thomas

Posted 3 years ago

“Not what was ordered, beware they sell fake merchandise!”

Helpful Report

Posted 3 years ago

Hi Teresa, I am sorry to hear that you are not satisfied with your order. It is not entirely clear to me what went wrong but we will contact you via email to discuss this.

Posted 3 years ago

“I still havent received my order. If there is an issue please cancel the order and reimburse.”

Helpful Report

Posted 3 years ago

Hi Joseph, I'm sorry to hear you haven't received your order yet. We will contact you via email to discuss this further.

Posted 3 years ago

“The first time that I ordered through waking herbs, I got my registered order in a few weeks and everything that I paid for was there. The second time that I ordered I did not pay for registered mail and I never received my package. I complained to them and they told me that I could place another order and they would replace the items that I he had never received so I did that, this time paying for the registered mail. The last day there is any movement on my package was like June 13th and it had made it into New York but was at a sorting facility? I silent and inquiry with my local post office because my package should have been addressed to me at my address but somehow is supposed to be delivered to Delaware. I would really like the products that I ordered to be sent to the address that I stated but I am apparently going to have to go through my bank to dispute the charges because above and beyond this being two lost packages, this last one wasn't even properly addressed to me.”

Helpful Report

Posted 3 years ago

Hi Jacqueline, I am sorry to hear that your order has not arrived. We will contact you via email to discuss this further.

Posted 3 years ago

“Ordered the Kanna fermented powder and have been doing so for years but this last batch was awful. The Kanna had no effects, was very powdery, not gritty/salty and poor quality. I believe they have changed suppliers because this was absolute trash. Im usually a very satisfied customer. Real shame!”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback about the Kanna fermented powder and we are sorry to hear that you are not happy with the product. The quality can differ per harvest, among other things due to weather conditions. We have contacted you via email to discuss this further.

Posted 3 years ago

“It's been almost 8 weeks and my package still says in delivery. On the waking herbs website/email it just says wait, it'll come, but it's been over 7 weeks. Last update the usps tracker has was june 13th and it just says it's going through the system. I understand this is postal service and not Waking Herbs but it has been disappointing”

Helpful Report

Posted 3 years ago

Hi, I'm sorry to hear that your package hasn't arrived yet. Can you contact us at admin@wakingherbs.com so that we can offer a solution.

Posted 3 years ago

“Never got my package still waiting to get money back. Very disappointed in service. Will not shop here again”

Helpful Report

Posted 3 years ago

Hi Darbi, I'm sorry to hear that your package hasn't arrived yet. We are currently in consultation with you on how we can resolve this.

Posted 3 years ago

“It's been 2 months and I still havent received my order.After looking at other reviews it is obvious they know there is a problem with shipping and the ethical thing to do would be to warn people ahead of time that they should use trackable shipping.For all I know they never even shipped it at all.”

Helpful Report

Posted 3 years ago

Hi James, I'm sorry to hear you haven't received your order yet. We have already offered you a reship before and you indicated that you wanted to wait a little longer. That offer is still open. Packages that don't arrive are only a small percentage of the total we ship to the US every day. If this occurs, we always try to offer a solution. We will contact you via email.

Posted 3 years ago

“I have not received my order. This is the second time ordering.”

Helpful Report

Posted 3 years ago

Hi Alexis, I am sorry to hear that you did not receive your oder, we will contact you by mail.

Posted 3 years ago

“Never got my order”

Helpful Report

Posted 3 years ago

Hi Jalisa, We are sorry to hear that you did not receive the order. We have been in contact about this issue via email and have now resolved this with you. If you have any questions about it, please contact us by email.

Posted 3 years ago

“I made a purchase worth a few hundred dollars and have not received my package yet. I made this purchase over a month ago and simply accept this website is not real.”

Helpful Report

Posted 3 years ago

Hi Nicholas, I am sorry to hear that your package has not arrived. We will contact you via email to offer a solution.

Posted 3 years ago

Hi Nicholas, We have several people with the same name in our system. Can you send us an email so that we can offer a solution.

Posted 3 years ago

“I never received my order.”

Helpful Report

Posted 3 years ago

Hi Johnathon, I'm sorry to hear that your package hasn't arrived yet. We will contact you via email to offer a solution.

Posted 3 years ago

“I placed a $150 order 2 months ago and have not received it. I have emailed multiple times regarding my order with replies from 2 or 3 different people promising to look into the matter, but no one follows up on that promise.”

Helpful Report

Posted 3 years ago

Hi Michelle, Sorry to hear your package still hasn't arrived. We are looking into this further and will contact you via email.

Posted 3 years ago

“Didn't get what I ordered”

Helpful Report

Posted 3 years ago

Hi Joshua, I'm sorry to hear that something didn't seem to have gone well with the shipment of your product. We will contact you via email to discuss this further. You can always contact us yourself with these kinds of questions via email and we will look for a solution. In this case, it would be very helpful to us if you could send us a photo of the received product.

Posted 3 years ago

“I ordered bobinsana and never received it”

Helpful Report

Posted 3 years ago

Hi Luna, Sorry to hear you didn't receive the package. We will check your order and contact you by email.

Posted 3 years ago

“Never revived my order and when I emailed about this no one got back to me so I am not very happy and would not recommend!!”

Helpful Report

Posted 3 years ago

Hi Andrea, I'm sorry to hear that your product hasn't arrived yet and that something seems to have gone wrong with the email you sent. I just checked your tracking number and the last status change is dated June 15th. I will now contact you directly via email to discuss this further.

Posted 3 years ago

Waking Herbs is rated 4.7 based on 4,886 reviews