Waking Herbs Reviews

Name: Waking Herbs
Address: Nieuweweg 5a, Haarlem, North Holland
Rating: 4.73

4.7 Rating 4,886 Reviews

94 %

of reviewers recommend Waking Herbs

4.7

Based on 4,886 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

+3123 7370 777

Email:

admin@wakingherbs.com

Location:

Nieuweweg 5a,
Haarlem
North Holland
2033 DK

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Waking Herbs 5 star review on 12th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have tried a lot of different rapés over the years. I'm a huge fan of Nukini rapé. I ordered three different kinds from waking herbs and I've never had rapé like any of these. So uncharacteristic of Nukini. It's hard to imagine these came from the tribes. I do not like any of the rapé and am pretty bummed.”

Helpful Report

Posted 3 years ago

Hi Aaron, Very sorry to hear you are not satisfied with what you got. I will be contacting you through e-mail to further discuss this and find a solution:)

Posted 3 years ago

“They will rip you off ! I never got first order and then they reshipment new package but i have to pay high shipping and then never got reship order. 2 order never got either one. I am out 70$ !!”

Helpful Report

Posted 3 years ago

Hi, We are sorry to hear that the reship where we send the items for free has not arrived either. We will contact you by email.

Posted 3 years ago

“I never received my orders.”

Helpful Report

Posted 3 years ago

Hi Matthew, Very sorry to hear you never received your order. I will contact you immediately to discuss possible solutions.

Posted 3 years ago

“Placed order online, reached out to cancel order because I ordered the wrong item and wanted to create a new order however package was shipped. Never received a confirmation number, reached out and was told they had to speak to someone and would let me know what the tracking info was. Never heard back. They took my money and I received nothing. Would not recommend placing an order with them after the experience I had.”

Helpful Report

Posted 4 years ago

Hi Brian, Very sorry to hear the experience. We can see your request to cancel your order came after the order had been shipped, we are sorry about this but the team does work quickly getting orders shipped out once they have been paid for. Regardless, we will be contacting immediately to straighten anything out.

Posted 3 years ago

“I placed my order on 2/15/21 and it’s now 4/16/21. I never received my package and the tracking number they gave me for UPS doesn’t even work. One star.”

Helpful Report

Posted 4 years ago

Hi Thomas, Sorry you experienced issues with your tracking number. We have checked our e-mails with you and see we did respond to an e-mail of yours concerning your tracking #, which we did find and sent you a screen shot of the status. We did not, however, recive notification of your parcel not making it to you. If this is not notified to us by the customer we would never know. We will be contacting you now to discuss what might have happened. Love and light!

Posted 4 years ago

“Do not purchase anything stored in the USA. In fact dont purchase from them at all. What they call "their best" is the worst I have ever experienced. No apology, no refund, no replacement sent... no response. Luckily I was auto sent a review... so now I can tell everyone... run... if you are not in the states you can purchase from gaiana.nl Still the best, but not an option for us americans as Gaiana has stopped shipping to the USA.. *cry*”

Helpful Report

Posted 4 years ago

Hi Charlene, We have reviewed all our e-mail back and forth with you and cannot find any where you have let us know about having an issue with the quality of the product your received. This could have just been we never received your e-mail. We apologize for your bad experience and like we do with all our customers, with any sort of issue, we are opened to mending things and make it up to our customers, one way or another. Please know that our customer support team is there to help, you will always have our full attention. We will be contacting you now to hear what the issue was. Love and light always.

Posted 4 years ago

“Well I didn’t get to try your product I never received it.”

Helpful Report

Posted 4 years ago

Hi Alexis, I am sorry your items never arrived. I do see you contacted us and you choose an in store- refund over a reship. We hope we can be of help on your new order and very sorry your items did not make it this time around, we have a few suggestions as to what can be done differently next time aorund to avoid any future issues.

Posted 4 years ago

“My payment went to three different places and resulted in my card being cancelled.”

Helpful Report

Posted 4 years ago

Very sorry to hear you had such trouble making your payment. This is not the norm, we will be contacting you immediately to speak and figure out what has happened.

Posted 4 years ago

“I didn't receive it.”

Helpful Report

Posted 4 years ago

Hi, Sorry to hear you have yet to receive your order. Please know we are only an e-mail away and here to help with any set backs you might be experiencing. We wil be contacting you to discuss your options.

Posted 4 years ago

“Product never arrived.”

Helpful Report

Posted 4 years ago

Hi, Sorry to hear you have yet to receive your order. Please know we are here to help with any set backs you might be experiencing. We have already contacted you through e-mail with a couple of options:)

Posted 4 years ago

“This is the second time I've had a bad experience with Waking Herbs. The first time they charged me twice for my order. This time I ordered 4 kilos of bark and only received 1 kilo. Haven't heard back from them about what happened. Hopefully I don't lose my money.”

Helpful Report

Posted 4 years ago

Hi Nick, We are very sorry you are experiencing issues. The first issue we have rectified and we will make sure to rectify this one as well. We have already contacted you to do so. Love and light!

Posted 4 years ago

“Still waiting for my package”

Helpful Report

Posted 4 years ago

Hi, we are sorry you'r package has not arrived. We received your e-mail and contacted you to find and fix the issue. We have fixed it and are confident you will be receiving your parcel very soon. Warm regards!

Posted 4 years ago

“I didn't receive my order.”

Helpful Report

Posted 4 years ago

Hi Cole, Very sorry to hear there has been issues with your parcel and you have yet to receive it. Please know we have a team of friendly customer service folks that can be reached by e-mail and are there to help with issues like yours. We will be contacting you immediately to discuss options!

Posted 4 years ago

“I never received my product.”

Helpful Report

Posted 4 years ago

Hi Vincent, Sorry you never received your order. Please know you can always contact us with any issues. We will be contacting you immediately to go into possible solutions!

Posted 4 years ago

“I never received the herb.”

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Posted 4 years ago

Hi Cynthia, I am sorry your parcel did not reach you. Please know that any issue that may arise, we take very seriously and will responds and help to the best of our ability. All you need to do is send us an e-mail and we will get to work. We will be contacting you immediately to offer you solutions!

Posted 4 years ago

“I returned and never received a refund”

Helpful Report

Posted 4 years ago

Hi Margaret! Very sorry you are experiencing this. We will be contacting you immediately to work it all out.

Posted 4 years ago

“I ordered a pipe from Waking Herbs on October 26, 2020. This original order was lost in the mail. Waking herbs on being informed of this, subsequently sent me another pipe which I received on January 9, 2021. Decent product, good service.”

Helpful Report

Posted 4 years ago

Hi John, We are sorry you never received your order. Although we don't experience a lot of lost parcels, we do experience some and it is our priority to rectify these and work with the customer to make things right. We will be contacting you immediately to discuss solutions.

Posted 4 years ago

“I have not received the order I tried to make in October. It has been subtracted from my bank account. I tried an email once, and someone said it was in New York in November . So I will email again.”

Helpful Report

Posted 4 years ago

Hi Joseph, Sorry you are experiencing delyas with your package. Although, this is not happening frequently, we are still experiencing it from time to time. We will be contacting you immediately to find solutions.

Posted 4 years ago

“It’s been 2 and a half months and I still have not received my order. Since I chose free shipping there is no telling what happened to it. Ridiculous, I’ll never order from this company again”

Helpful Report

Posted 4 years ago

Hi Ryan, sorry you are experincing delays with your package. We will be contacting you and be more than happy to discuss possible solutions. All the best.

Posted 4 years ago

“i never received my order. they just sent me a customer service survey and never bothered to mail the seeds i ordered... so i guess the rating should be zero stars instead of one.”

Helpful Report

Posted 4 years ago

Hi David, Thanks for reaching out. It does not happen much anymore, but postal delays in this pandemic are still a real thing. We always strive to reach a solution when packages go missing. I am contacting you now to see if we can solve this. All the best, Waking Herbs.

Posted 4 years ago

Waking Herbs is rated 4.7 based on 4,886 reviews