Waking Herbs Reviews

Name: Waking Herbs
Address: Nieuweweg 5a, Haarlem
Rating: 4.73

4.7 Rating 4,648 Reviews

94 %

of reviewers recommend Waking Herbs

4.7

Based on 4,648 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

+3123 7370 777

Email:

admin@wakingherbs.com

Location:

Nieuweweg 5a
Haarlem
2033 DK

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Waking Herbs 5 star review on 29th March 2024

Josef Kite

Waking Herbs 5 star review on 2nd February 2024

Ina Volkova

Waking Herbs 5 star review on 5th December 2023

Ed Moses

Waking Herbs 5 star review on 2nd November 2023

Simone Van De Wijdeven

Waking Herbs 5 star review on 16th October 2023

Tracy Mitchell

Waking Herbs 5 star review on 20th September 2023

Timea Horvathova

Waking Herbs 5 star review on 15th August 2023

Laszlo Gabor Csikay

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn't receive my order.”

Helpful Report

Posted 3 years ago

Hi Cole, Very sorry to hear there has been issues with your parcel and you have yet to receive it. Please know we have a team of friendly customer service folks that can be reached by e-mail and are there to help with issues like yours. We will be contacting you immediately to discuss options!

Posted 3 years ago

“I never received my product.”

Helpful Report

Posted 3 years ago

Hi Vincent, Sorry you never received your order. Please know you can always contact us with any issues. We will be contacting you immediately to go into possible solutions!

Posted 3 years ago

“I never received the herb.”

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Posted 3 years ago

Hi Cynthia, I am sorry your parcel did not reach you. Please know that any issue that may arise, we take very seriously and will responds and help to the best of our ability. All you need to do is send us an e-mail and we will get to work. We will be contacting you immediately to offer you solutions!

Posted 3 years ago

“I returned and never received a refund”

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Posted 3 years ago

Hi Margaret! Very sorry you are experiencing this. We will be contacting you immediately to work it all out.

Posted 3 years ago

“I ordered a pipe from Waking Herbs on October 26, 2020. This original order was lost in the mail. Waking herbs on being informed of this, subsequently sent me another pipe which I received on January 9, 2021. Decent product, good service.”

Helpful Report

Posted 3 years ago

Hi John, We are sorry you never received your order. Although we don't experience a lot of lost parcels, we do experience some and it is our priority to rectify these and work with the customer to make things right. We will be contacting you immediately to discuss solutions.

Posted 3 years ago

“I have not received the order I tried to make in October. It has been subtracted from my bank account. I tried an email once, and someone said it was in New York in November . So I will email again.”

Helpful Report

Posted 3 years ago

Hi Joseph, Sorry you are experiencing delyas with your package. Although, this is not happening frequently, we are still experiencing it from time to time. We will be contacting you immediately to find solutions.

Posted 3 years ago

“It’s been 2 and a half months and I still have not received my order. Since I chose free shipping there is no telling what happened to it. Ridiculous, I’ll never order from this company again”

Helpful Report

Posted 3 years ago

Hi Ryan, sorry you are experincing delays with your package. We will be contacting you and be more than happy to discuss possible solutions. All the best.

Posted 3 years ago

“i never received my order. they just sent me a customer service survey and never bothered to mail the seeds i ordered... so i guess the rating should be zero stars instead of one.”

Helpful Report

Posted 3 years ago

Hi David, Thanks for reaching out. It does not happen much anymore, but postal delays in this pandemic are still a real thing. We always strive to reach a solution when packages go missing. I am contacting you now to see if we can solve this. All the best, Waking Herbs.

Posted 3 years ago

“The second time I've ordered from Waking herbs, to my shop and ship account in Spain for easy access. I received an email that the herbs were returned, and I have since sent 4-5 emails with out any response from Waking herbs. Now I have this review. So obviously I am upset and not happy with the service.”

Helpful Report

Posted 3 years ago

hi Lanalle, sorry to read that we missed your emails. I just checked and they were in our spambox for some reason. I will contact you in private to solve the matter. Best wishes, Philip - Waking Herbs

Posted 3 years ago

“I placed an order at the beginning of September and have not received my order. No shipping data can be tracked.”

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Posted 3 years ago

Hi Josh, I understand. Thank you for getting in touch. I am getting in contact with you right now we can fix it. All the best, the WakingHerbs team

Posted 3 years ago

Hi Josh, Thank you for your review. I am glad we were able to solve this case via e-mail. If you have any other inquiries, please let me know. All the best, the WakingHerbs team

Posted 3 years ago

“Never received my product no response yet”

Helpful Report

Posted 3 years ago

Hi Junior, Thanks for your feedback. To my knowledge I have sent you two replies via e-mail. I will check if anything has gone wrong with the sending of these messages. I am getting in contact with you asap.

Posted 3 years ago

“I got an email asking to review your products because of an order i put in a long time ago. And i have to give it 1 star for 2 reasons. The first being that i cannot rate it any lower and the second being that i never recieved any product. Just s waste of money is what it turned out to be.”

Helpful Report

Posted 3 years ago

Hi James, Thank you for your reply. I am sorry that your order has not arrived. I have just sent you an e-mail so we can solve this case. Please understand It is impossible for us to keep track of all the order statuses for the orders we send out. So, we rely on customers to reach out to us when their order is severely delayed or does not arrive. With those who reach out, we always come to a solution. Kind regards, The Waking Herbs team.

Posted 3 years ago

“I never received my order.”

Helpful Report

Posted 3 years ago

Hi Russel, Thank you for getting in touch again. I am sorry you still have not received your order. We have been in touch about this order and it was returned to our warehouse. It looks like we reshipped it immediately after. But I will check this to be absolutely sure. I am getting in touch with you directly to work out how to proceed.

Posted 3 years ago

“Package showed up empty. Contents of the package were all over the outside so the contents were seized at the border. Maybe be a little bit more discreet next time so people actually receive what they paid for.”

Helpful Report

Posted 3 years ago

Hi Christopher, Thanks for reaching out and I am sorry you have received your package this way. Although the majority of our packages go through without any problems, it does happen sometimes that customs interfere. I am getting in touch with you so we can get into solutions.

Posted 3 years ago

“Geachte 3 betalingen gedaan en mijn levering niet geleverd”

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Posted 3 years ago

Hi Mustafa, Excuses voor het ongemak. Ik neem direct contact met je op om te zien wat er is mis gegaan. Groeten, Thomas Waking Herbs

Posted 3 years ago

Hi Mustafa, Gelukkig hebben we dit kunnen oplossen. Zou je de even de tijd willen nemen om deze review aan te passen?

Posted 3 years ago

“I've been waiting on an order since Dec 28th and I haven't complained about it like I really wanted to cause there reviews seemed pretty decent and alot of people said to just give it time that my order would be in when I'm least expecting it... well they were wrong I'm hoping since I've been so patient the company will honor their word and send my package... Invoice#8777 Natural Incence 1×45.53 usd Remaining Balance:$0 Authorization Code:000019 Transaction I.D.:41758136689 Chacruna Leafs Order # wh35951 RN256643695NL”

Helpful Report

Posted 3 years ago

Hi Robin, Thanks for your honest feedback. I am sending you an e-mail now so we can solve this issue! All the best, Thomas the WakingHerbs team

Posted 3 years ago

“I had two orders. One order had one item which I received. My other order of over $100 had 4 items that I never received. I sent an email and no one responded!!!”

Helpful Report

Posted 3 years ago

Hi Maria, Thank you for your honest feedback. I'm sorry that some things have gone wrong with your orders. I have sent you an e-mail so that we can solve these issues. We always take the greatest care in that our customers receive their packages. All the best, the WakingHerbs team

Posted 3 years ago

“Never received my order”

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Posted 3 years ago

Hi Salvador, I will contact you to look at what happened to your order. We will solve this with you :) Waking Herbs team

Posted 3 years ago

“Didn’t tell me shipping was gonna be $40 and theirs no way to cancel an order”

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Posted 3 years ago

“I dont want to give a bad review, but I haven't received my order. My "shipment confirmation" was on April 28th, a month ago today and I cant even track it because I chose the free shipping method.”

Helpful Report

Posted 3 years ago

Hi there, we have been in touch already through email, and I trust we can find a solution for your missing order :) The Waking Herbs team

Posted 3 years ago

Waking Herbs is rated 4.7 based on 4,648 reviews