Waking Herbs Reviews

Name: Waking Herbs
Address: Nieuweweg 5a, Haarlem
Rating: 4.73

4.7 Rating 4,646 Reviews

94 %

of reviewers recommend Waking Herbs

4.7

Based on 4,646 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

+3123 7370 777

Email:

admin@wakingherbs.com

Location:

Nieuweweg 5a
Haarlem
2033 DK

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Waking Herbs 5 star review on 29th March 2024

Josef Kite

Waking Herbs 5 star review on 2nd February 2024

Ina Volkova

Waking Herbs 5 star review on 5th December 2023

Ed Moses

Waking Herbs 5 star review on 2nd November 2023

Simone Van De Wijdeven

Waking Herbs 5 star review on 16th October 2023

Tracy Mitchell

Waking Herbs 5 star review on 20th September 2023

Timea Horvathova

Waking Herbs 5 star review on 15th August 2023

Laszlo Gabor Csikay

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order placed on April 7 2020 has not arrive, even though it was supposedly sent after it was discovered that I had in fact paid for it. This is May 24 and still has not arrived even after it was verified to have been paid for. This will probably not be posted, not a surprise if it does not.”

Helpful Report

Posted 3 years ago

Hi there, sorry to hear your order has not arrived yet in these turbulent covid19 times. We have chosen to use reviews.io because they post ALL reviews :) I will contact you in private to look at how we can solve this issue with you, rest assured, we value happy customers! Waking Herbs team

Posted 3 years ago

“It has been more than 20 days since I ordered and it has not arrived. Order #WH25203 (May 2, 2019) I have been tracking it by the tracking number, and seems that it might be stuck in US customs (maybe?) According to the website, waking herbs estimates it takes about 10 to 16 days to arrive and it has been more than 25 days now. I paid extra for expedited tracking and the last tracking annotation I received was at least a week ago and it looks like the package has not moved anywhere since. I have emailed waking herbs 3 times in the last few days and have had no reply and it seems the website has been down for a few days too. At least they could have sent me a response. Is there something wrong over there? Jose U.”

Helpful Report

Posted 4 years ago

Dear Jose, sorry to read that your parcel is being delayed by customs. Very annoying indeed. I see you emailed us Friday and Sunday when we were not in office. Those are the days when we spend sacred time with our family. I will contact you in private to discuss this issue with you. All the best, Philip

Posted 4 years ago

“Love you guys :-)”

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Posted 3 years ago

“Did not receive item. It has been several months since I ordered. DO NOT BUY THROUGH HERE.”

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Posted 4 years ago

“I’m only giving a poor review because no one has responded to my several emails over the last two weeks regarding my package being returned to sender by Australian Customs! I’ve had great success using WakingHerbs’ services before, which is why I’m surprised that it has taken so long to get response! I’d really appreciate a response from your team. Thanks.”

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Posted 4 years ago

“Reviewing because I can't get ahold of anyone at the site and this is getting ridiculous. Ordered the 9th of May and still haven't received my product or any indictation it's even coming. Unsure if this is a scam or not. If it isn't they can reach out to me here, or in any of the other ways I've left them. Can't seem to submit a ticket on their broken website either.”

Helpful Report

Posted 4 years ago

Dear Nathan, sorry to read that you feel negative about us. Let me assure you there is no reason to feel like that. Your order was shipped May 13th with an extra blessing for safe travels. Estimated shipping time from Europe to the US is between two to four weeks. In general our parcels arrive in 12 to 16 days. You emailed us once on Saturday May 25 when we were closed during the weekend. Then on Sunday May 26 you wrote your review. Today Monday 27 we are in office and answered your email already. I'm sure your order will arrive shortly. All the best, Philip

Posted 4 years ago

“De rapé's van WH zijn goed van kwaliteit. Alleen krijg ik niet helder of wat ik besteld heb, ook ontvangen heb. De etiketten op de blikjes corresponderen niet met de info op de website en de rapé waar het mij juist om te doen was zat er niet bij. Na een kort, vriendelijk e-mail contact zou ik een tegoedbon krijgen, die heb ik nooit ontvangen. Er zijn andere, meer transparante winkels waar ik liever mijn rapé's bestel.”

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Posted 3 weeks ago

Beste Pyt, Bedankt voor de terugkoppeling over je order. Het spijt ons te horen dat het niet helemaal voldoet aan je verwachtingen. We zullen contact met je opnemen om dit verder te bespreken.

Posted 3 weeks ago

“Fast shipping. High quality products. Have made several purchases.”

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Posted 1 month ago

“.....................”

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Posted 2 months ago

“Great company to work with”

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Posted 2 months ago

“Excellent.”

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Posted 2 months ago

“I bought sacred plants from different sellers and producers. But I liked Waking Herbs the most. I confirm the service, quality and trust them.Waking Herbs is a pleasure to deal with. I feel like they have human relationships first and business second. Waking Herbs, I am grateful for your service and wish you prosperity!”

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Posted 2 months ago

“Always a good service and fine experience. It is a real delight to receive the package with good blessings message on it :) The caapi pastes I ordered are fine quality. I would definatly recommend Waking Herbs”

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Posted 2 months ago

“Generaly Good products but at higher prices (more than 200%) compared to my local markets (AU and NZ). The shipping costs add a detractive element to the deals. The growing global market will be a big challenge to this company in product's quality and prices.”

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Posted 4 months ago

“Excellent product… amazing results!!!”

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Posted 4 months ago

“Grate produce only thing is I can’t buy as much as I need at once”

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Posted 5 months ago

“I was promised a spesific date for the delivery as i was going to fly the other day. they communicated very fast with me promising the delivery date. the order did not come in time and i missed it. after that they never returned my e-mails even though i have sent them the scrrenshots where they promised a spesific date for the delivery.”

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Posted 5 months ago

“Product was amazing and I’ve ordered again. The only downfall is the time it takes to get here”

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Posted 5 months ago

“Products were delivered as described and in a timely manner.”

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Posted 6 months ago

We're delighted to hear that you received your products as described and in a timely manner. Customer satisfaction is our top priority at Waking Herbs, and we're committed to providing high-quality service. If you have any questions or need further assistance with our products, please don't hesitate to reach out to our customer support team. Thank you for choosing Waking Herbs!

Posted 6 months ago

“I’m very happy with the purchase I made and quality of the products. I live in Saudi Arabia and I was happy I could order to this country. Highly recommend Waking Herbs store and I will definitely be back ☺️”

Helpful Report

Posted 6 months ago

Dear Malgorzata, We're delighted to hear about your positive experience with Waking Herbs! Thank you for choosing our store and for taking the time to share your feedback. We're thrilled that you're satisfied with the quality of our products and that we could successfully deliver to Saudi Arabia for you. Your recommendation means a lot to us, and we look forward to welcoming you back as a valued customer in the future. If you have any questions or need assistance with anything, please don't hesitate to reach out. Thank you again for your support!

Posted 6 months ago

Waking Herbs is rated 4.7 based on 4,646 reviews