Waking Herbs Reviews

Name: Waking Herbs
Address: Nieuweweg 5a, Haarlem, North Holland
Rating: 4.73

4.7 Rating 4,983 Reviews

94 %

of reviewers recommend Waking Herbs

4.7

Based on 4,983 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

+3123 7370 777

Email:

admin@wakingherbs.com

Location:

Nieuweweg 5a,
Haarlem
North Holland
2033 DK

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Waking Herbs 5 star review on 12th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order placed on April 7 2020 has not arrive, even though it was supposedly sent after it was discovered that I had in fact paid for it. This is May 24 and still has not arrived even after it was verified to have been paid for. This will probably not be posted, not a surprise if it does not.”

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Posted 5 years ago

Hi there, sorry to hear your order has not arrived yet in these turbulent covid19 times. We have chosen to use reviews.io because they post ALL reviews :) I will contact you in private to look at how we can solve this issue with you, rest assured, we value happy customers! Waking Herbs team

Posted 5 years ago

“It has been more than 20 days since I ordered and it has not arrived. Order #WH25203 (May 2, 2019) I have been tracking it by the tracking number, and seems that it might be stuck in US customs (maybe?) According to the website, waking herbs estimates it takes about 10 to 16 days to arrive and it has been more than 25 days now. I paid extra for expedited tracking and the last tracking annotation I received was at least a week ago and it looks like the package has not moved anywhere since. I have emailed waking herbs 3 times in the last few days and have had no reply and it seems the website has been down for a few days too. At least they could have sent me a response. Is there something wrong over there? Jose U.”

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Posted 6 years ago

Dear Jose, sorry to read that your parcel is being delayed by customs. Very annoying indeed. I see you emailed us Friday and Sunday when we were not in office. Those are the days when we spend sacred time with our family. I will contact you in private to discuss this issue with you. All the best, Philip

Posted 6 years ago

“Love you guys :-)”

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Posted 4 years ago

“Did not receive item. It has been several months since I ordered. DO NOT BUY THROUGH HERE.”

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Posted 5 years ago

“I’m only giving a poor review because no one has responded to my several emails over the last two weeks regarding my package being returned to sender by Australian Customs! I’ve had great success using WakingHerbs’ services before, which is why I’m surprised that it has taken so long to get response! I’d really appreciate a response from your team. Thanks.”

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Posted 6 years ago

“Reviewing because I can't get ahold of anyone at the site and this is getting ridiculous. Ordered the 9th of May and still haven't received my product or any indictation it's even coming. Unsure if this is a scam or not. If it isn't they can reach out to me here, or in any of the other ways I've left them. Can't seem to submit a ticket on their broken website either.”

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Posted 6 years ago

Dear Nathan, sorry to read that you feel negative about us. Let me assure you there is no reason to feel like that. Your order was shipped May 13th with an extra blessing for safe travels. Estimated shipping time from Europe to the US is between two to four weeks. In general our parcels arrive in 12 to 16 days. You emailed us once on Saturday May 25 when we were closed during the weekend. Then on Sunday May 26 you wrote your review. Today Monday 27 we are in office and answered your email already. I'm sure your order will arrive shortly. All the best, Philip

Posted 6 years ago

“I always received good quality products”

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Posted 5 months ago

Hi Dan, What a joy to read your comment! It makes us so happy to know we’ve met your expectations. We always strive to offer the best. Hope to see you again soon! Many greetings, Waking Herbs.

Posted 4 months ago

“I havent received my parcel. I am waiting for more than 2 months.”

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Posted 9 months ago

Hi Hilmo, We’re sorry to hear that your product hasn’t arrived. We will contact you via email to discuss this further.

Posted 9 months ago

“nice we trust”

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Posted 9 months ago

“Good Herbal Liquids”

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Posted 9 months ago

“I have been buying sacred plants from Waking Herbs for a few years now and have always received high quality products. They are reliable and my orders are received in a timely fashion. I’m very grateful for discovering waking herbs on so many different levels.”

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Posted 1 year ago

“Top! Great experience, will buy again!”

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Posted 1 year ago

“never recieved my package”

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Posted 1 year ago

Hi Dionna, Thank you for your review. We are sorry to hear that your order did not arrive. We will contact you via email to discuss this further.

Posted 1 year ago

“Fast shipping”

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Posted 1 year ago

“De rapé's van WH zijn goed van kwaliteit. Alleen krijg ik niet helder of wat ik besteld heb, ook ontvangen heb. De etiketten op de blikjes corresponderen niet met de info op de website en de rapé waar het mij juist om te doen was zat er niet bij. Na een kort, vriendelijk e-mail contact zou ik een tegoedbon krijgen, die heb ik nooit ontvangen. Er zijn andere, meer transparante winkels waar ik liever mijn rapé's bestel.”

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Posted 1 year ago

Beste Pyt, Bedankt voor de terugkoppeling over je order. Het spijt ons te horen dat het niet helemaal voldoet aan je verwachtingen. We zullen contact met je opnemen om dit verder te bespreken.

Posted 1 year ago

“Fast shipping. High quality products. Have made several purchases.”

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Posted 1 year ago

“.....................”

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Posted 1 year ago

“Great company to work with”

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Posted 1 year ago

“Excellent.”

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Posted 1 year ago

“I bought sacred plants from different sellers and producers. But I liked Waking Herbs the most. I confirm the service, quality and trust them.Waking Herbs is a pleasure to deal with. I feel like they have human relationships first and business second. Waking Herbs, I am grateful for your service and wish you prosperity!”

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Posted 1 year ago

Waking Herbs is rated 4.7 based on 4,983 reviews