Waking Herbs Reviews

Name: Waking Herbs
Rating: 4.78

4.78 Rating 1,590 Reviews

95% of reviewers recommend Waking Herbs

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Shipping & delivery
delivery methods	Postal Service
average delivery time	Over 7 Days
on-time delivery	97%
accurate and undamaged orders	99%
Customer Service
communication channels	Email, Telephone
queries resolved in	2 - 3 Hours
customer service	4.78 out of 5

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

"It has been more than 20 days since I ordered and it has not arrived. Order #WH25203 (May 2, 2019) I have been tracking it by the tracking number, and seems that it might be stuck in US customs (maybe?) According to the website, waking herbs estimates it takes about 10 to 16 days to arrive and it has been more than 25 days now. I paid extra for expedited tracking and the last tracking annotation I received was at least a week ago and it looks like the package has not moved anywhere since. I have emailed waking herbs 3 times in the last few days and have had no reply and it seems the website has been down for a few days too. At least they could have sent me a response. Is there something wrong over there? Jose U."

3 Helpful Report

Posted 4 months ago

Dear Jose, sorry to read that your parcel is being delayed by customs. Very annoying indeed.
I see you emailed us Friday and Sunday when we were not in office. Those are the days when we spend sacred time with our family. I will contact you in private to discuss this issue with you. All the best, Philip

Posted 4 months ago

"I’m only giving a poor review because no one has responded to my several emails over the last two weeks regarding my package being returned to sender by Australian Customs! I’ve had great success using WakingHerbs’ services before, which is why I’m surprised that it has taken so long to get response! I’d really appreciate a response from your team. Thanks."

2 Helpful Report

Posted 4 months ago

"Reviewing because I can't get ahold of anyone at the site and this is getting ridiculous. Ordered the 9th of May and still haven't received my product or any indictation it's even coming. Unsure if this is a scam or not. If it isn't they can reach out to me here, or in any of the other ways I've left them. Can't seem to submit a ticket on their broken website either."

2 Helpful Report

Posted 4 months ago

Dear Nathan, sorry to read that you feel negative about us. Let me assure you there is no reason to feel like that. Your order was shipped May 13th with an extra blessing for safe travels. Estimated shipping time from Europe to the US is between two to four weeks. In general our parcels arrive in 12 to 16 days. You emailed us once on Saturday May 25 when we were closed during the weekend. Then on Sunday May 26 you wrote your review. Today Monday 27 we are in office and answered your email already. I'm sure your order will arrive shortly. All the best, Philip

Posted 4 months ago

"I’ve been buying from Waking Herbs since 2017. Not only are their products the highest quality you can find anywhere on the internet, but their impact, the work that they do, the people on their team - all of this is nothing short of extraordinary. In my length of time as a customer, I can attest that: - They’ve been endlessly, inexhaustibly hospitable to me - even when I was being very difficult, after placing my first order (not understanding the length of time required for international shipping, and during the holiday season) - Everything I have received from them has been excellent, leaving a tremendously positive impact on the lives of myself and many of my friends; furthermore, they have added multiple free gifts with every one of my orders, for which my appreciation is inexpressible! - They work with local tribes in the most polite, sustainable, and helpful manner anyone possibly could. I would like to stress that I am a real customer (I simply chose to remain anonymous) and I have NEVER left a review for any product or service before. I’ve never felt the need. But when WakingHerbs reached out to me, I was delighted, because I could rave about this company until the end of my days. I owe so much of myself - my self-growth, my happiness, and my knowledge of self - to the people at WakingHerbs. Truly, from the deepest part of my soul, I hope that this company will continue to grow and prosper forever. No one deserves it more. ❤️"

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