Waking Herbs Reviews

Name: Waking Herbs
Address: Nieuweweg 5a, Haarlem
Rating: 4.73

4.7 Rating 4,658 Reviews

94 %

of reviewers recommend Waking Herbs

4.7

Based on 4,658 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

+3123 7370 777

Email:

admin@wakingherbs.com

Location:

Nieuweweg 5a
Haarlem
2033 DK

Write Your review

Tell us how Waking Herbs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Waking Herbs 5 star review on 29th March 2024

Josef Kite

Waking Herbs 5 star review on 2nd February 2024

Ina Volkova

Waking Herbs 5 star review on 5th December 2023

Ed Moses

Waking Herbs 5 star review on 2nd November 2023

Simone Van De Wijdeven

Waking Herbs 5 star review on 16th October 2023

Tracy Mitchell

Waking Herbs 5 star review on 20th September 2023

Timea Horvathova

Waking Herbs 5 star review on 15th August 2023

Laszlo Gabor Csikay

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They double their prices”

Helpful Report

Posted 4 years ago

Dear customer, we are in contact through mail this evening and we have explained the situation to you. The prices of our products have not doubled. It's the safe&secure shipping costs that have been charged. You can read our info about it here: https://www.wakingherbs.com/faq/do-you-ship-mimosa-to-the-us/ Blessing, The Waking Herbs team.

Posted 4 years ago

“I never recieved my product that i had paid double for for shipping, and after 3 emails still no response from the team, after waiting patiently for over a month. Very disappointed, will not be back”

Helpful Report

Posted 4 years ago

Dear Taylor, we sent you a message to try to find a solution together but we did not get a reply yet. :( I am very sorry you feel this way, and I hope we can work it out!

Posted 4 years ago

“It was garbage. A complete waste of money. Don’t bother.”

Helpful Report

Posted 4 years ago

Hi, I think we are already in contact through email, even though this is an anonymous review. All I can say is that I am surprised you have such a negative experience. We have so far only received very positieve reviews on our mimosa. All mimosa comes from families we work closely with, from old trees that do not suffer from our harvest of the root bark. There are no batches that we consider less in quality. Please look into the procedure in preparing this sacred plant. The Waking Herbs team.

Posted 4 years ago

“I still haven’t received my order. A few days ago I sent an email stating this so you must not have received it yet.”

Helpful Report

Posted 4 years ago

Hi, I'd like to get in touch with you so we can solve this problem. We are in the middle of moving further into the forest out here in Ecuador and yes, we are somewhat behind on our email. I apologize for that. So let's reconnect and see what we can do for you. Blessing, Dhara, from the WakingHerbs team.

Posted 4 years ago

“I never recieved my order. I've attempted to contact the people 3 times only once i recieved a reply. I was told if I sent more money for better shipping they would resend package i agreed and asked how, it's been 2 weeks and again no reply I will be calling my credit card company.”

Helpful Report

Posted 4 years ago

Hi Charles, we are in contact already in private. Let me assure you again that we will solve this with you. Thanks for working on this with us. All the best, Philip

Posted 4 years ago

“Product was never even received”

Helpful Report

Posted 4 years ago

Hi Isaac. I am sorry to read you haven't received your order. Also I apologize for delaying an answer, we are very busy with moving further into the forest in Ecuador. I will contact you in private to solve this problem. We will find a solution I am sure. Blessing! Dhara from the Waking Herbs team.

Posted 4 years ago

Dear Isaac, we have sent you an email two weeks ago to solve the problem, but we have not gotten a reaction. Dhara, the Waking Herbs team

Posted 4 years ago

“I never received my order (it has been about 6 weeks), and they did not respond to either of my emails about it. They never even sent me any confirmation that my order had been shipped. After ordering, I read that sometimes U.S. Customs seizes these shipments. If that is the case, Waking Herbs should warn their customers. At the very least, they should respond to customer emails when they have taken a customer's money and the customer never received the items for which they paid. In my view, the right thing to do would be to refund the payment. To not even respond to emails about it seems very disrespectful to customers.”

Helpful Report

Posted 4 years ago

Hi Clay, I apologize for delaying a reply. I have sent you a message in private to solve this problem. Various things are at play here.. We are moving further into the forest here in Ecuador, this takes a lot of time and we are behind on our emails. Second, we have had problems with our packages but have made adjustments in the shipping procedure so we are hoping that things will go smoothly from now on. Dhara, from the Waking Herbs team.

Posted 4 years ago

“Never received my order. Paid for and never got. Very disappointing. Will not be ordering from here again. I'm located in NC usa if that makes a difference.”

Helpful Report

Posted 4 years ago

hi Jennifer, we emailed you July 3 about your order but not received a reply from you yet. I will contact you in private. Best wishes, Philip

Posted 4 years ago

“It’s been over a month now and I’ve yet to receive anything from your company and would like to know if I can either receive a refund or get my product shipped to me within a reasonable time frame or get a response from you which would be great thank you”

Helpful Report

Posted 4 years ago

Hi Jordan, sorry to read that your order hasn't arrived yet. We will contact you in private to solve this with you. Best wishes Philip

Posted 4 years ago

“zero customer service. paid, no product, no response to repeated inquiries.”

Helpful Report

Posted 4 years ago

hi Jerry, I see that we made a mistake. We are very sorry about this. I will contact you in private and offer you a solution. Best wishes, Philip

Posted 4 years ago

“Never received my order. Sent an email letting you guys know that it hasn’t came in, and I never hear back. Only thing I got is this survey. So I’ll make sure to let as many people I know to never do business with you all. Thanks for nothing”

Helpful Report

Posted 4 years ago

Hi Brandon, sorry to read that your order hasn't arrived yet. Just checked tracking and it is in the US. I will contact you in private. Best, Philip

Posted 4 years ago

“My order never got any updates after may 11th. And they are horrible at responding to emails”

Helpful Report

Posted 4 years ago

“I never received my package..”

Helpful Report

Posted 4 years ago

“Hey I haven't received my package yet. I sent you guys an email a few weeks ago but never got a reply”

Helpful Report

Posted 4 years ago

“I did the Kambo and immediately I could tell the difference there’s something off about it. It did not work as my previous Kambo did. This one that I purchased made my arms numb and I had a fever and felt dizzy days after. My boyfriend did it too and he had no energy like he was fighting off some infection of some sort. To be honest I don’t think I will use it again, it messed me up so much. I think there’s something else in there along with the Kambo.”

Helpful Report

Posted 4 years ago

“NONE of the products worked. :(”

Helpful Report

Posted 4 years ago

“I never received my package.”

Helpful Report

Posted 4 years ago

“I’m only giving a poor review because no one has responded to my several emails over the last two weeks regarding my package being returned to sender by Australian Customs! I’ve had great success using WakingHerbs’ services before, which is why I’m surprised that it has taken so long to get response! I’d really appreciate a response from your team. Thanks.”

Helpful Report

Posted 4 years ago

“The packaging of product was exceptional as well as the gift of additional herbs to try. There was also santo paulo as well. Every single herb, all three herbs purchased and the two that were gifts, did not produce a state of connection experienced from other suppliers of these herbs. The business is lovely and well crafted in service and delivery, but the goods do not provide the intended gateway that is the purpose of using this medicine.”

Helpful Report

Posted 4 years ago

“And the broken site won't let me use the contact form to reach y'all. And I tried to call, and it has calling restrictions from outside of the country. What a joke.”

Helpful Report

Posted 4 years ago

hi Cris, we have emailed you in private and are waiting for your response. Our website was down for maintenance on Sunday indeed. I understand that this is inconvenient, but we are happy to have made our website run even smoother. We will always be happy to take your phone call during European day time. In the weekend when you called we don't anwer the phone. All the best, Philip

Posted 4 years ago

Waking Herbs is rated 4.7 based on 4,658 reviews