Waking Herbs Reviews

Name: Waking Herbs
Address: Nieuweweg 5a, Haarlem, North Holland
Rating: 4.73

4.7 Rating 4,886 Reviews

94 %

of reviewers recommend Waking Herbs

4.7

Based on 4,886 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

+3123 7370 777

Email:

admin@wakingherbs.com

Location:

Nieuweweg 5a,
Haarlem
North Holland
2033 DK

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Waking Herbs 5 star review on 12th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't expect to get your order without cashing out an extra $35 for DHL Shipping i was told. No tracking # on free shipping so who knows if they are even shipping anything before asking for more $$$. Very unpleasant experience. Plenty of other vendors out there to try!”

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Posted 5 years ago

“Never arrived”

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Posted 5 years ago

I will contact you in private to look at solutions for this issue. Don't worry, we'll solve this with you! Dhara, the Waking Herbs team

Posted 5 years ago

“Never received my item.”

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Posted 5 years ago

Sorry to hear you have not received your order. I will contact you in private to look at solutions with you. Dhara, the Waking Herbs team

Posted 5 years ago

“My package never came”

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Posted 5 years ago

Hi Michael, sorry to hear you haven't received your order. I will contact you in private to look at solutions. Blessing, Dhara Waking Herbs team

Posted 5 years ago

“they took forever to get back to me and i ended up never receiving the package.”

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Posted 5 years ago

Hi there. We were having a conversation by email about this situation and you can be sure we will solve this with you.

Posted 5 years ago

“I'm really sorry to have to give you guys a 2. But I have to die to the fact that my package never arrived it's almost been 2 months since I ordered my package and still nothing. I appreciate that you resent my previous order since it was lost but even the second order with tracking hasn't arrived. Is there any other way for you guys to send the packages besides the usps I would gladly give you guys a 5 star as soon as my package arrives”

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Posted 5 years ago

Hi Denny. I am sorry you haven't received your orders. Every now and then this can happen and we always look for solutions. I will contact you in private. Blessing, Dhara, the Waking Herbs team

Posted 5 years ago

“I purchased there 10x harmala extract. It was terrible. They could have send dirt in a bag and it would have been the same”

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Posted 5 years ago

“Hello, a few months ago i purchase mimosa hostilis root bark and i was sent mimosa hostilis root bark powder so no im not happy. I wanted what i paid for. Dont have the time or money to return this internationally and im sure you knew this when you sent me the wrong item.”

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Posted 5 years ago

Hi Mark, I'm sorry you feel that way. Yes we ship from The Netherlands but we sure do not do this so you won't return... I will contact you in private to find a solution. Blessing, Dhara from the Waking Herbs team

Posted 5 years ago

“I didn't receive the purchase”

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Posted 5 years ago

Dear customer. You are very welcome to finding a solution for this issue. I will contact you in private. Dhara, the Waking Herbs team

Posted 5 years ago

“all of your root bark i've purchased smells bad.”

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Posted 5 years ago

Dear Michael, I am surprised to hear this. We value your feedback and we will contact you in private to discuss this situation.

Posted 5 years ago

“Tbh, I can’t speak on quality. I was referred to this site from a friend who’s had good experience but I personally haven’t received my package yet. Hopefully won’t be much longer but it has been a long time so I’ve stopped expecting it.”

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Posted 5 years ago

Hi Francisco, Sorry to hear you haven't received your order. Let's see how we can solve this with you :) I will email you this morning. Dhara, the Waking Herbs team

Posted 5 years ago

“Product arrived in a timely manner but did not meet expectations at all. For what it's worth, I am from the Amazon and have over 25 years experience with rapé. When I contacted about the issue all my contacts were ignored. Avoid WakingHerbs at all costs, I feel scammed.”

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Posted 5 years ago

Dear Bruno, at Waking Herbs we discussed your email 2 weeks ago and after that we forgot to get back to you. Please accept our apology for that part. I emailed you to solve this situation. The Waking Herbs team

Posted 5 years ago

“They double their prices”

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Posted 5 years ago

Dear customer, we are in contact through mail this evening and we have explained the situation to you. The prices of our products have not doubled. It's the safe&secure shipping costs that have been charged. You can read our info about it here: https://www.wakingherbs.com/faq/do-you-ship-mimosa-to-the-us/ Blessing, The Waking Herbs team.

Posted 5 years ago

“I never recieved my product that i had paid double for for shipping, and after 3 emails still no response from the team, after waiting patiently for over a month. Very disappointed, will not be back”

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Posted 5 years ago

Dear Taylor, we sent you a message to try to find a solution together but we did not get a reply yet. :( I am very sorry you feel this way, and I hope we can work it out!

Posted 5 years ago

“It was garbage. A complete waste of money. Don’t bother.”

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Posted 5 years ago

Hi, I think we are already in contact through email, even though this is an anonymous review. All I can say is that I am surprised you have such a negative experience. We have so far only received very positieve reviews on our mimosa. All mimosa comes from families we work closely with, from old trees that do not suffer from our harvest of the root bark. There are no batches that we consider less in quality. Please look into the procedure in preparing this sacred plant. The Waking Herbs team.

Posted 5 years ago

“I still haven’t received my order. A few days ago I sent an email stating this so you must not have received it yet.”

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Posted 5 years ago

Hi, I'd like to get in touch with you so we can solve this problem. We are in the middle of moving further into the forest out here in Ecuador and yes, we are somewhat behind on our email. I apologize for that. So let's reconnect and see what we can do for you. Blessing, Dhara, from the WakingHerbs team.

Posted 5 years ago

“I never recieved my order. I've attempted to contact the people 3 times only once i recieved a reply. I was told if I sent more money for better shipping they would resend package i agreed and asked how, it's been 2 weeks and again no reply I will be calling my credit card company.”

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Posted 5 years ago

Hi Charles, we are in contact already in private. Let me assure you again that we will solve this with you. Thanks for working on this with us. All the best, Philip

Posted 5 years ago

“Product was never even received”

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Posted 5 years ago

Hi Isaac. I am sorry to read you haven't received your order. Also I apologize for delaying an answer, we are very busy with moving further into the forest in Ecuador. I will contact you in private to solve this problem. We will find a solution I am sure. Blessing! Dhara from the Waking Herbs team.

Posted 5 years ago

Dear Isaac, we have sent you an email two weeks ago to solve the problem, but we have not gotten a reaction. Dhara, the Waking Herbs team

Posted 5 years ago

“I never received my order (it has been about 6 weeks), and they did not respond to either of my emails about it. They never even sent me any confirmation that my order had been shipped. After ordering, I read that sometimes U.S. Customs seizes these shipments. If that is the case, Waking Herbs should warn their customers. At the very least, they should respond to customer emails when they have taken a customer's money and the customer never received the items for which they paid. In my view, the right thing to do would be to refund the payment. To not even respond to emails about it seems very disrespectful to customers.”

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Posted 5 years ago

Hi Clay, I apologize for delaying a reply. I have sent you a message in private to solve this problem. Various things are at play here.. We are moving further into the forest here in Ecuador, this takes a lot of time and we are behind on our emails. Second, we have had problems with our packages but have made adjustments in the shipping procedure so we are hoping that things will go smoothly from now on. Dhara, from the Waking Herbs team.

Posted 5 years ago

“Never received my order. Paid for and never got. Very disappointing. Will not be ordering from here again. I'm located in NC usa if that makes a difference.”

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Posted 5 years ago

hi Jennifer, we emailed you July 3 about your order but not received a reply from you yet. I will contact you in private. Best wishes, Philip

Posted 5 years ago

Waking Herbs is rated 4.7 based on 4,886 reviews