Waking Herbs Reviews

Name: Waking Herbs
Address: Nieuweweg 5a, Haarlem
Rating: 4.73

4.7 Rating 4,658 Reviews

94 %

of reviewers recommend Waking Herbs

4.7

Based on 4,658 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

+3123 7370 777

Email:

admin@wakingherbs.com

Location:

Nieuweweg 5a
Haarlem
2033 DK

Write Your review

Tell us how Waking Herbs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Waking Herbs 5 star review on 29th March 2024

Josef Kite

Waking Herbs 5 star review on 2nd February 2024

Ina Volkova

Waking Herbs 5 star review on 5th December 2023

Ed Moses

Waking Herbs 5 star review on 2nd November 2023

Simone Van De Wijdeven

Waking Herbs 5 star review on 16th October 2023

Tracy Mitchell

Waking Herbs 5 star review on 20th September 2023

Timea Horvathova

Waking Herbs 5 star review on 15th August 2023

Laszlo Gabor Csikay

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“And to add, I contacted USPS about the issue and I have a letter stating that my parcel is stuck in customs.”

Helpful Report

Posted 4 years ago

“I also ordered on May 7th and my package has also been sitting in Chicago ISC customs for almost 3 weeks. I've never had a package sit this long. I've contacted them many times regarding my parcel.”

Helpful Report

Posted 4 years ago

“It has been more than 20 days since I ordered and it has not arrived. Order #WH25203 (May 2, 2019) I have been tracking it by the tracking number, and seems that it might be stuck in US customs (maybe?) According to the website, waking herbs estimates it takes about 10 to 16 days to arrive and it has been more than 25 days now. I paid extra for expedited tracking and the last tracking annotation I received was at least a week ago and it looks like the package has not moved anywhere since. I have emailed waking herbs 3 times in the last few days and have had no reply and it seems the website has been down for a few days too. At least they could have sent me a response. Is there something wrong over there? Jose U.”

Helpful Report

Posted 4 years ago

Dear Jose, sorry to read that your parcel is being delayed by customs. Very annoying indeed. I see you emailed us Friday and Sunday when we were not in office. Those are the days when we spend sacred time with our family. I will contact you in private to discuss this issue with you. All the best, Philip

Posted 4 years ago

“Reviewing because I can't get ahold of anyone at the site and this is getting ridiculous. Ordered the 9th of May and still haven't received my product or any indictation it's even coming. Unsure if this is a scam or not. If it isn't they can reach out to me here, or in any of the other ways I've left them. Can't seem to submit a ticket on their broken website either.”

Helpful Report

Posted 4 years ago

Dear Nathan, sorry to read that you feel negative about us. Let me assure you there is no reason to feel like that. Your order was shipped May 13th with an extra blessing for safe travels. Estimated shipping time from Europe to the US is between two to four weeks. In general our parcels arrive in 12 to 16 days. You emailed us once on Saturday May 25 when we were closed during the weekend. Then on Sunday May 26 you wrote your review. Today Monday 27 we are in office and answered your email already. I'm sure your order will arrive shortly. All the best, Philip

Posted 4 years ago

“Been over a month and no package. No one will respond to my messages now. Very unsatisfied”

Helpful Report

Posted 4 years ago

Dear Richard, we are already solving this issue in private with you. Thanks

Posted 4 years ago

“I never received my package”

Helpful Report

Posted 4 years ago

“Ordered bark, didn’t come in, been over a month, I emailed them about it, still no response. $76 down the drain”

Helpful Report

Posted 4 years ago

Dear Lee, we have contacted you in private to solve this as we have not received an email from you. All the best, Philip

Posted 4 years ago

“The Rapé didn't arrive at time....”

Helpful Report

Posted 5 years ago

Dear Anonymous, the tracking reads that your parcel has been delivered. I will contact you in private. Best, Philip

Posted 4 years ago

“I made a order over one month ago and I still haven't gotten my package.”

Helpful Report

Posted 5 years ago

Dear Brian, sorry to read that your parcel hasn't arrived yet. Our last contact was on April 17th when we asked you to check your address. I will email you in private to solve this matter with you. Thanks Philip

Posted 5 years ago

“Im very dissatisfied as I haven't received my order yet and its been well over a month. I want my money back.”

Helpful Report

Posted 5 years ago

Dear Kyle, sorry to read that your parcel hasn't arrived yet. Our last contact was on April 5 where we asked you to check your address. I will email you in private to solve this matter with you. Thanks Philip

Posted 5 years ago

“I need got my package. After asking for help about my package I was told to purchase another one”

Helpful Report

Posted 5 years ago

Hi, our last contact was on April 16th. This is what we wrote then: -quote- hi Mike, too bad it still hasn't arrived. I'm sure it will arrive soon. I can imagine that waiting is long and that you want your order. What we can do is send you another parcel. When both arrive we trust you to let us know and pay a fair price. Does that sound reasonable? Please let me know if you want us to send you a second parcel. -end of quote - I will contact you now through email to solve this. Best, Philip

Posted 5 years ago

“I never even got the plant I ordered”

Helpful Report

Posted 5 years ago

Dear Eric, sorry to read that your order hasn't arrived yet. We haven't received a message from you about this. I will contact you through your email to solve this. All the best, Philip

Posted 5 years ago

“The dried Chacruna is absolutely bunk”

Helpful Report

Posted 5 years ago

“I've emailed twice and gotten no response. My package has been held in customs for over a month and I'm guessing I'll never receive it or my money back. Never should have trusted you idiots.”

Helpful Report

Posted 5 years ago

hi, we are in contact already and offered you a solution after your second email. Indeed in rare cases customs can delay an order because of a random check. This causes an unwanted delay but in the end the parcels will be released based on our experience. All the best, Philip

Posted 5 years ago

“My order never arrived. And since it is un trackable I feel as if I was scammed.”

Helpful Report

Posted 5 years ago

Dear Brandon, sorry to read that your order hasn't arrived yet. You haven't contacted us directly, please do so we can solve this matter. We need to check your address with you to. All the best, Philip

Posted 5 years ago

“I still haven’t got my product and it’s almost been two months! I’ve been wondering if it even exists.”

Helpful Report

Posted 5 years ago

Dear Cathie, your order shipped February 11 and indeed it should have arrived already by now. We have contacted you already to come to a solution (even before we saw this negative review ;-)

Posted 5 years ago