Waking Herbs Reviews

Name: Waking Herbs
Address: Nieuweweg 5a, Haarlem, North Holland
Rating: 4.73

4.7 Rating 4,884 Reviews

94 %

of reviewers recommend Waking Herbs

4.7

Based on 4,884 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

+3123 7370 777

Email:

admin@wakingherbs.com

Location:

Nieuweweg 5a,
Haarlem
North Holland
2033 DK

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Waking Herbs 5 star review on 12th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was promised a spesific date for the delivery as i was going to fly the other day. they communicated very fast with me promising the delivery date. the order did not come in time and i missed it. after that they never returned my e-mails even though i have sent them the scrrenshots where they promised a spesific date for the delivery.”

Helpful Report

Posted 1 year ago

“Posted this yesterday, didn't show so posting again. This company is a fraud. They twice sent my package to a different address in a different state. It's clearly some type of fraud where they keep you hoping you'll get your product just long enough for any fraud protection from your debit or credit card to expire on the purchase. complete fraud”

Helpful Report

Posted 1 year ago

Dear Jason, We hope this message finds you well. We wanted to follow up on our recent email correspondence and the actions we've taken to address the situation you encountered. Firstly, as mentioned various times per email, we sincerely apologize for the delivery issues you experienced, which caused frustration and inconvenience. As previously discussed via email, we have taken the following steps to rectify the situation: 1. **Complete Refund:** We have processed a full refund for your order, ensuring you are not financially affected by the mishap. 2. **Reshipment:** To make up for the delivery problem, we have re-shipped your order from our US store. This includes chacruna, caapi, and mimosa. We are working diligently to ensure this package reaches you safely and promptly. 3. **Coupon:** We have provided you with a coupon for our US store as a gesture of goodwill, which you didn't accept. We understand the frustration and inconvenience you faced, and we want to assure you that we are committed to resolving this matter to your satisfaction. While we deeply regret the inconvenience you experienced, we want to emphasize that Waking Herbs is a legitimate and reputable business with a substantial number of satisfied customers worldwide. We are grateful for their trust in us and are committed to continuously improving our services. We truly appreciate your business and are genuinely sorry for any distress this situation may have caused you. If you have any further questions or concerns, please don't hesitate to contact us. We are here to assist you to the best of our ability. Thank you for your understanding. Warm regards, Waking Herbs Team

Posted 1 year ago

“I never received my order”

Helpful Report

Posted 1 year ago

Dear Roy, we're sorry to hear that your order hasn't arrived. We apologize for the inconvenience. Please expect an email from us shortly to address this issue. Love and Light, The Waking Herbs Team

Posted 1 year ago

“It still never arrived after 1 month.”

Helpful Report

Posted 1 year ago

Dear Robert, I'm sorry to hear that your order hasn't arrived after a month. We apologize for the inconvenience. Please expect an email from us shortly to address this issue. Love and Light, The Waking Herbs Team

Posted 1 year ago

“Item never came”

Helpful Report

Posted 1 year ago

Dear Michael, We sincerely apologize for the inconvenience you've faced due to the non-delivery of your item from Waking Herbs. We understand how frustrating and disappointing it can be when an expected order doesn't arrive as planned. Please accept our deepest apologies for this lapse in our service. Your satisfaction is of the utmost importance to us, and we are committed to resolving this matter promptly. We are currently investigating the issue with your order and are taking the necessary steps to rectify the situation. Our team is working diligently to ensure that your experience with Waking Herbs is a positive one. To further address this matter and recover your experience, we will be reaching out to you via email shortly. Our aim is to provide you with a clear explanation of the situation and the steps we are taking to ensure that your order reaches you as soon as possible. Once again, we apologize for any inconvenience this may have caused you. We greatly value your trust in us and are dedicated to making this right. Thank you for your understanding and patience. If you have any immediate concerns or questions, please don't hesitate to reach out to our customer support team at admin@wakingherbs.com Best regards, The Waking Herbs Team

Posted 1 year ago

“worse rape ever . nose still smells like metal. metal taste. cant smell coffe . no dmt didnt feel grounded did plenty. christian cotton makes the best in jupiter its intense and grounding he grows ahaska 561-262-5687 c. cotton”

Helpful Report

Posted 1 year ago

Dear valued customer, We apologize for the negative experience you had with our product. We take your feedback seriously and want to address your concerns. We understand that the scent and taste you experienced were not what you expected, and we apologize for any discomfort caused. We would like to reach out to you privately to gather more details and work towards a resolution. Our customer service team will be in touch shortly to discuss your experience and find a suitable solution. Thank you for bringing this to our attention, and we appreciate your patience. Best regards, The Waking Herbs Team

Posted 1 year ago

“Ive ordered from u guys before and it was decent. this time it was very poor quality very disappointed. i always suggested u guys to my friends but will no longer be doing that.”

Helpful Report

Posted 1 year ago

Dear valued customer, We sincerely apologize for the disappointing experience you had with your recent order. We deeply regret that the quality of the product did not meet your expectations, especially considering your previous satisfactory experiences with us. Your feedback is important to us, and we want to make things right. We would like to reach out to you privately to gather more details about your specific concerns and discuss a suitable resolution. Our goal is to address your disappointment and regain your trust in our products and services. We apologize for any inconvenience caused, and we appreciate your past recommendations to your friends. We hope to have the opportunity to rectify this situation and provide you with a more positive experience in the future. Thank you for bringing this matter to our attention, and we will be in touch with you shortly to address your concerns. Best regards, Isabel Customer Service Waking Herbs

Posted 1 year ago

“I have never received my order… it’s just LOST…”

Helpful Report

Posted 1 year ago

Dear Yiting, We are deeply sorry to learn that your order did not arrive as expected. We understand the frustration and inconvenience this must have caused you, and we sincerely apologize for any inconvenience experienced. Rest assured, we take such matters seriously, and we are committed to resolving this issue promptly. To better understand the situation and provide a suitable solution, we will personally reach out to you via email shortly. We will contact you directly to gather more details about the order and discuss available options. We want to ensure that we address your concerns and find a resolution that meets your satisfaction. We genuinely appreciate your understanding and patience during this process. We value you as our customer, and we want to assure you that we are dedicated to rectifying this situation as quickly as possible. Once again, we apologize for any inconvenience this may have caused, and we look forward to speaking with you soon. Thank you for your patience and cooperation. Sincerely, Isabel Customer Service Waking Herbs

Posted 1 year ago

“I spent a lot of money on Harmaline freebase And its not freebase. This product from China is not what i bought from you before”

Helpful Report

Posted 1 year ago

Dear Bartley, Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the discrepancy with the Harmaline freebase you received. We understand that you had specific expectations based on your previous purchase from us, and we sincerely apologize for any confusion or disappointment caused. Rest assured, we take this matter seriously, and we would like to resolve it promptly. We will be contacting you via email shortly to gather more information about your order and discuss the situation further. Our goal is to ensure your satisfaction and address any concerns you may have. Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work towards a resolution. Thank you for being a valued customer, and we look forward to assisting you further. Warm Ecuadorian Greetings, Isabel Customer Service

Posted 1 year ago

“None of them worked”

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Posted 1 year ago

Dear customer, Dear [Customer's Name], Thank you for taking the time to share your review with us. We appreciate your feedback and want to assure you that we have thoroughly reviewed your concerns internally. We understand that the issues you encountered with the flower product were disappointing, and we apologize for any inconvenience caused. Our team has taken your feedback seriously and is working diligently to prevent similar occurrences in the future. Your review plays an essential role in helping us identify areas for improvement and ensuring that we maintain the highest standards of quality and customer satisfaction. We value your input, and it will undoubtedly contribute to enhancing our products and services. Once again, we apologize for any inconvenience caused by the issues you experienced. We greatly appreciate your understanding and patience throughout this process. If there is anything else we can do to address your concerns or if you have any further questions, please do not hesitate to let us know. Thank you for choosing our products, and we hope to have the opportunity to serve you better in the future. Best regards, Isabel Waking Herbs

Posted 1 year ago

“Never received order”

Helpful Report

Posted 1 year ago

Dear Erik, We sincerely apologize for the inconvenience caused by the non-arrival of your order. We understand how frustrating it must be to eagerly await your package, only to have it not reach you as expected. Please accept our sincerest apologies for any inconvenience or frustration this may have caused you. Rest assured, we take this matter seriously, and we are actively looking into the issue internally. We will be investigating what could have caused the delay and take appropriate measures to prevent such incidents from occurring in the future. In the meantime, we would like to assure you that we are committed to resolving this situation for you. Our team will be reaching out to you directly to gather more information and provide updates on the status of your order. We want to ensure that you receive the assistance you deserve and that we find a suitable solution to this issue. Once again, we deeply apologize for the inconvenience and appreciate your patience and understanding. We value your trust in our company, and we will do everything we can to rectify this situation promptly. Thank you for bringing this matter to our attention, and we will be in touch with you shortly. Best regards, The Waking Herbs Team

Posted 1 year ago

“Product never arrived”

Helpful Report

Posted 1 year ago

Dear customer, we are sorry to hear that your product didn't arrive and apologize for the caused inconveniences. We will contact you privately in order to offer a solution. Isabel Customer Service Representative Waking Herbs

Posted 1 year ago

“Consistently good reviews huh... will be submitting some info soon asking with a bunch of screenshots... long story short, they want me to pay...a third time... for one order... first one was lost..nbd... second one (registered) never came either.. now they want more money... getting old”

Helpful Report

Posted 1 year ago

Hi, Thanks for your feedback. I am sorry to hear that your package did not arrive. We just sent you a message by mail with a possible solution to solve this.

Posted 1 year ago

“order never arrived”

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Posted 1 year ago

Dear Gordon, we are very sorry to read that your order didn't arrive, we apologize for the caused inconveniences and will contact you immediately, in order to recover your experience. Warm Ecuadorian Greetings, Isabel

Posted 1 year ago

“I have ordered in the past twice and paid for express delivery receiving my order in under the month, however, I ordered products on March, 20th and it's been nearly two months and I have not received them. Once I receive my products if I ever do. I don't think I'll be ordering from waking herbs again. I'm only moving in a month and will have a change of address making time of the essence.”

Helpful Report

Posted 1 year ago

Dear La'Ryn, thank you for your review. It is very unfortunate that you have not received your orders and are very sorry for the inconveniences caused. We will contact you immediately via email in order to recover your experience with us. Warm regards, Isabel

Posted 1 year ago

“Package never arrived. It was some copal incense. I didnt insure it, but I still think ioitt should have arrived by now.”

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Posted 1 year ago

Hi, Thanks for your feedback. I am sorry to hear that your package did not arrive. We will contact you via email and offer some solutions.

Posted 1 year ago

“I never received what I ordered.”

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Posted 2 years ago

Hi Matthew, I am sorry to hear that your package did not arrive. We will contact you by email to offer some solutions.

Posted 2 years ago

“It's been over 30 days, order mot received. I've emailed them twice and they have not replied.”

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Posted 2 years ago

Hi, Thanks for your feedback. I am sorry to hear that your order has not yet arrived. We will contact you by email to discuss some solutions.

Posted 2 years ago

“It’s been 2 months and I never received the order”

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Posted 2 years ago

Hi, Thanks for your feedback. I am sorry to hear that your package did not arrive. We will contact you by email to discuss some solutions.

Posted 2 years ago

“Never received mine in the mail.”

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Posted 2 years ago

Hi Trent, Thanks for your review. We are already in contact with you about this order and offered some solutions.

Posted 2 years ago

Waking Herbs is rated 4.7 based on 4,884 reviews