WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.80

4.8 Rating 2,381 Reviews

96 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,381 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 2nd October 2025

Richard M

WarmYourFloor.com 5 star review on 4th June 2025

Mike T

WarmYourFloor.com 5 star review on 15th April 2025

Anonymous

WarmYourFloor.com 5 star review on 25th January 2025

Karen S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and gave me good information”

Helpful Report

Posted 1 month ago

Here anytime you need us!

Posted 1 month ago

“helped me find thr correct replacement thermostat, unit was easy to install and operate. floor is warm.”

Helpful Report

Posted 1 month ago

Glad we could make it easy!

Posted 1 month ago

“Kelsey White assisted me with my order. She was incredibly professional and completely knowledgeable in regarding to the Shulter Ditra system I was interested in. She guided me through numerous technical questions and helped make the entire order process easy and effortless. She should be commended and rewarded for going above and beyond in what is a technically difficult process, at least for me as a home owner. Sincerely, Simon Arrata”

Helpful Report

Posted 1 month ago

Simon, we will most definitely pass these kind words to Kelsey! She does a fabulous job, and we're glad you had the opportunity to experience her greatness.

Posted 1 month ago

“The underfloor heating mats worked great. Have them on a timer so floor in den and bathroom is warm when we get up in the morning. So nice having coffee and my feer are nice and warm”

Helpful Report

Posted 1 month ago

Dennis, that sounds like a lovely start to every day! Thank you for your feedback; it is much appreciated.

Posted 1 month ago

“good customer service over the phone”

Helpful Report

Posted 1 month ago

Our customer service team is wonderful! Glad you had a great experience.

Posted 1 month ago

“With one brief phone call the thermostadt for a nine year old system was identified, received within days and easily replaced.”

Helpful Report

Posted 1 month ago

Wonderful to hear! Thank you for sharing your experience.

Posted 1 month ago

“Warm your floor has great turn around time and quick shipping. great experience overall.”

Helpful Report

Posted 1 month ago

Thank you so much, John!

Posted 1 month ago

“I was able to efficiently reach a representative about a question I had regarding a substitute product. My package arrived quickly and works great.”

Helpful Report

Posted 1 month ago

Thank you! We're delighted to hear that everything went smoothly for you.

Posted 1 month ago

“Excellent customer service and prompt delivery.”

Helpful Report

Posted 1 month ago

Thank you, Karin, it means a lot!

Posted 1 month ago

“Our controller/thermostat died and we didn't know where to get a replacement. We found that you carried one and that it was easy to install. I was able to install it in 15 minutes and it works perfectly!!! Ordering it was easy and the shipment was very quick. Since we are experiencing colder temeratures, getting our bathroom floor operational again was VERY welcome!!”

Helpful Report

Posted 1 month ago

We're so glad that we could provide a quick and simple solution for your bathroom floor!

Posted 1 month ago

“An absolutely perfect experience! From online ordering, chatting with a WARM YOUR FLOOR rep, delivery and offers of assistance installing (not needed), the new thermostat is working like a charm! No more cold feet! Thank you - Tracy”

Helpful Report

Posted 1 month ago

We're so happy that you're happy, Tracy! Thank you for the feedback.

Posted 1 month ago

“We had a small issue with our order, which we only discovered a few weeks after the order had arrived, but the owner handled it swiftly and professionally nonetheless. Would absolutely do business with their company again given their integrity and seamless resolution.”

Helpful Report

Posted 1 month ago

Thank you so much for your honest and heartfelt review. We look forward to doing business with you in the future!

Posted 1 month ago

“Love it and sure missed it for the week that it was not working. Thank you for all of your help.”

Helpful Report

Posted 1 month ago

It's a pleasure to help customers like you!

Posted 1 month ago

“Great fast, responsive service.”

Helpful Report

Posted 1 month ago

Thanks, Pau! 👍

Posted 1 month ago

“Product as described, shipped and delivered even before the estimated time.”

Helpful Report

Posted 1 month ago

Woo-hoo! Thanks for sharing your feedback with us.

Posted 1 month ago

“Excellent customer service.”

Helpful Report

Posted 1 month ago

Thanks, Diane! Customers like you make it effortless.

Posted 1 month ago

“Excellent customer service, providing helpful information on the phone about a replacement thermostat.”

Helpful Report

Posted 1 month ago

Thank you, Richard!

Posted 1 month ago

“Our original NuHeat thermostat had stopped working after about 14 years of use. I wanted to replace it with the same brand so I called NuHeats's customer service and their representative told me I could find a replacement at WarmYourFloor.com. She also advised me on which model would be best for my needs. I ordered a new unit the same day and it arrived quickly - with 5 days - and an HVAC company installed it soon after. The new model works great, I like the updated interface. WYF had excellent digital communication on my order status, clear pricing without gimmicks, and the ability to register the product on their site to maintain warranty records (with an account). So far, we love our new NuHeat unit and would recommend WarmYourFloor.com. I gave 5 stars because of ease of site navigation and quick delivery. I didn't have an issue where I would have needed a replacement or product support so I don't have insight into how the company would handle a problem.”

Helpful Report

Posted 1 month ago

Thank you for the detailed review on your experience. We're so happy to hear things went smoothly for you!

Posted 1 month ago

“Got a quick reply to my issue. A new thermostat was delivered within a week. I now have a warm floor again.”

Helpful Report

Posted 1 month ago

Thank you and cheers to warm toes!

Posted 1 month ago

“Simple easy instructions for installing, fast delivery on new thermostat.”

Helpful Report

Posted 1 month ago

Glad to hear everything went well!

Posted 1 month ago

WarmYourFloor.com is rated 4.8 based on 2,381 reviews