WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.80

4.8 Rating 2,474 Reviews

96 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,474 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 31st March 2026

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have had a thermostat for 5 years, but it went out on us. The new one is great and the help from the company was wonderful. Professional, knowledgable, and quick. We received the new thermostat in a few days and were back in business.”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience, Sherrie! We’re glad you’re back to feeling warm quickly. Kind regards, Team WarmYourFloor.com

Posted 2 months ago

“Order arrived quickly. Product is per the description with excellent install instructions.”

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Posted 3 months ago

Thank you for sharing your experience, Derek. We’re glad the order arrived quickly and that the product matched the description with excellent install instructions. We appreciate your feedback and look forward to assisting you again in the future. Kind regards, Team WarmYourFloor.com

Posted 2 months ago

“I ordered two of the thermostats for my master bathroom floor, they arrived within two days after I ordered them. Thermostats were well packaged and sustained no damage during shipping. I will definitely order from warm floor again when necessary. Pricing was the same or better than other vendors. Very happy with the transaction.”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience, Earl. We’re glad the thermostats arrived quickly and that you’re happy with the pricing and service. We appreciate your business and look forward to helping you again when needed. Kind regards, Team WarmYourFloor.com

Posted 2 months ago

“as always very helpfull and efficent , thank you”

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Posted 3 months ago

Thank you for the kind words, Joseph. If you need anything else, we’re here for you. Kind regards, Team WarmYourFloor.com

Posted 3 months ago

“Great product, good support, quick delivery”

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Posted 3 months ago

Thank you for the kind words, Bill. We’re glad you’re happy with the product, support, and quick delivery. If you ever need anything else, we’re here for you. Kind regards, Team WarmYourFloor.com

Posted 3 months ago

“Works great, just like it is supposed to work. Easy to set the schedule as it is very intuitive. The menu is easy to follow and understand. Works well with my phone so I can alter the temperature while miles away as long as I have internet service. Looks nice on the wall. Easy to read compared to some of the ones with white backgrounds and not distinct digits (they are trying to have that “clean” look, but it is at the cost of easy viewing, at least for me). Thus, I really appreciate the screen on this one.”

Helpful Report

Posted 3 months ago

Thank you for the kind words, Ron. We’re glad to hear the thermostat is intuitive, easy to schedule, and works well with your phone and the clear display. If you ever need help with anything, we’re here for you. Kind regards, Team WarmYourFloor.com

Posted 3 months ago

“Prompt, responsive and helpful customer service! I needed to replace an older floor warmer control unit. I called customer service to assess compatibity with our older unit. The call was answered almost immediately, and the representative was extremely knowlegable and helpful in getting me lined up with a newer compatable control unit. I was very impressed in this day and age when most businesses will do anything to avoid talking to customers that I received an answer to my call almost immediately, and the person I was speaking to could actually answer my question. I went ahead and ordered the recommended unit, had an electrician install it, and it worked like a charm.”

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Posted 3 months ago

Thank you for the kind words, Michael. We’re glad our team could quickly help with the compatibility check and get you the right control unit and we are so proud of our customer service team! If you ever need anything else, we’re here for you. Kind regards, Team WarmYourFloor.com

Posted 3 months ago

“Great product! We got everything we needed and it was all packed well. The instructions were very good. And best of all, no more cold feet!”

Helpful Report

Posted 3 months ago

Thank you for the kind words, Steve. We’re glad to hear the product met your needs and that the packing and instructions were clear. No more cold feet indeed! If you need any further assistance, we’re here to help. Kind regards, Team WarmYourFloor.com

Posted 3 months ago

“Customer service contacted me prior to shipping my order and let me know that I had made a mistake in the configuration. This was super customer service compared to me receiving the order, realizing it was wrong and having to return / exchange it.”

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Posted 3 months ago

Thank you for the kind words, Benjamin. We’re glad our proactive messaging helped catch the configuration issue before you received the order. If you need any further assistance with your setup, just let us know—we’re here to help. Kind regards, Team WarmYourFloor.com

Posted 3 months ago

“Works great and as advertised. No complaints. How do i get the backlight to turn off when no one is around?”

Helpful Report

Posted 3 months ago

Thanks for the kind words. We’re glad it’s working great for you. Regarding the backlight: please check the device’s Backlight/Display settings in the control panel. Look for an Auto/Off option or a gesture to disable the backlight when no activity. If you still have trouble, reply here and we’ll help you troubleshoot. Kind regards, Team WarmYourFloor.com

Posted 3 months ago

“We received our new heater unit sooner than expected and after the electrician installed it the programming with our wi-fi went fairly smoothly! Happy to have a warm floor again”

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Posted 3 months ago

Thanks for the kind words, Patrick. We're glad the heater arrived sooner than expected and the wi-fi programming went smoothly. Enjoy the warm floor! Kind regards, Team WarmYourFloor.com

Posted 3 months ago

“The customer service was great, and product was delivered promptly.”

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Posted 3 months ago

Thanks for the kind words, Greg. We’re glad our customer service and prompt delivery met your expectations. Kind regards, Team WarmYourFloor.com

Posted 3 months ago

“Much improved display & controls on the Nuheat HOME over my old Solo and it was easy to install.”

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Posted 3 months ago

Thanks for the feedback, Jeff. We're glad to hear you enjoy the improvements and easy install worked well for you. Kind regards, Team WarmYourFloor.com

Posted 3 months ago

“Had to replace a stat that had burned out. I think your stats are very overpriced. But what can you do.”

Helpful Report

Posted 3 months ago

Thanks for the feedback, Timothy. We appreciate you sharing your thoughts about pricing. Kind regards, Team WarmYourFloor.com

Posted 3 months ago

“Received the correct advice to purchase the right thermostat. A white version was preferred but is was not an option.”

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Posted 3 months ago

Thanks for the kind words, Vincent! Warm regards, Team WarmYourFloor.com

Posted 3 months ago

“Excellent service and delivery and good products.”

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Posted 3 months ago

Thanks for the kind words, Keith! Warm regards, Team WarmYourFloor.com

Posted 3 months ago

“Great products, greta shipping!”

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Posted 3 months ago

Thanks for the kind words, Chuck! Warm regards, Team WarmYourFloor.com

Posted 3 months ago

“I use warmyourfloor.com for all the radiant tile floors I do. I call them and they ship out the same day. Great customer service.”

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Posted 3 months ago

Thanks for the kind words, Charles! Warm regards, Team WarmYourFloor.com

Posted 3 months ago

“After calling SunTouch 5 times on my failing 22 year old infloor heating system and two different electricians, SunTouch Techs. sent me to “WarmYourFloor” to order a new thermostat! Once received and installed I now have a warm floor! Can’t say enough good things about their knowledge and help! THANKS”

Helpful Report

Posted 3 months ago

Thank you, Thomas! We’re thrilled to hear you’re enjoying a warm floor and appreciate you sharing your experience. If you need anything else, we’re here to help. Warm regards, Team WarmYourFloor.com

Posted 3 months ago

“The young lady who took my order was very pleasant t, knowledgeable, and efficient. My thermostat arrived in 3 days and it took about 15 minutes to install and works great like it’s supposed to. It was a pleasure working with you, Wayne C. Albuquerque, NM”

Helpful Report

Posted 3 months ago

Thank you, Wayne! It’s always a pleasure to assist. Warm regards, Team WarmYourFloor.com

Posted 3 months ago

WarmYourFloor.com is rated 4.8 based on 2,474 reviews