WarmYourFloor.com Reviews

Name: WarmYourFloor.com
Address: 20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630, LAKE FOREST
Rating: 4.80

4.8 Rating 2,368 Reviews

96 %

of reviewers recommend WarmYourFloor.com

Company Reviews

Metrics

Info

4.8

Based on 2,368 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WarmYourFloor.com:

Warm Your Floor is the #1 Nationwide Distributor for Radiant Floor Heating Mat, Cables & Snow Melting systems.

Our focus and expertise are making your floors warm and comfortable.

Whether you need floor heating mats to heat the floor in a small or large bathroom, a kitchen, or the whole house, Warm Your Floor has a huge inventory of solutions for immediate delivery.

Visit Website

Phone:

866 558 3369

Email:

customercare@warmyourfloor.com

Location:

20918 BAKE PKWY STE 104 LAKE FOREST, CA 92630
LAKE FOREST
92630

WarmYourFloor.com 5 star review on 2nd October 2025

Richard M

WarmYourFloor.com 5 star review on 4th June 2025

Mike T

WarmYourFloor.com 5 star review on 15th April 2025

Anonymous

WarmYourFloor.com 5 star review on 25th January 2025

Karen S

Anonymous

Anonymous // 01/01/2019

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“Never an issue with our orders. Good quality materials. Orders arrive on time or sooner than expected. Chima Contracting”

Helpful Report

Posted 6 years ago

Hi Anthony - Thank you for the feedback, we are happy to hear you had a great experience! Please let us know if we can assist with any projects in the future! Warm Wishes, Warm Your Floor

Posted 6 years ago

“My 10-year old thermostat stopped working and the replacement I ordered arrived promptly and was very easy for me to install (two wires from the main breaker, two from the floor heating unit and two from the floor sensor. It took all of 15 minutes. A special small screwdriver to connect the tiny floor sensor wires was even included. Excellent experience all around.”

Helpful Report

Posted 6 years ago

Hi Mark - We are happy to hear your new thermostat is working as it should and that it was easy to install! Please let us know if we can assist further. Warm Wishes, Warm Your Floor

Posted 6 years ago

“I have owned a Nuheat floor heating system for many years. I needed a new controller and Warm Your Floors was very helpful.”

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Posted 6 years ago

Hi Robert - We are happy to hear the new controller is working well! Please let us know if we can assist in the future. Warm Wishes, Warm Your Floor

Posted 6 years ago

“The service was great and the product and prices were excellent.”

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Posted 6 years ago

Hi There - Thank you for your review! We appreciate you taking the time to complete it. Warm Wishes, Warm Your Floor

Posted 6 years ago

“switch is simple to use”

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Posted 6 years ago

Hi Mike - Happy the switch worked out! Warm Wishes, Warm Your Floor

Posted 6 years ago

“Very good customer service. Very responsive.”

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Posted 6 years ago

HI Roger - Thank you for your feedback regarding our customer service, we take pride in it! Warm Wishes, Warm Your Floor

Posted 6 years ago

“Best thing for my wife...no more cold feet❤️”

Helpful Report

Posted 6 years ago

Hi There - We agree! Warm floors are the best! Warm Wishes, Warm Your Floor

Posted 6 years ago

“Great Customer Service and response times.”

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Posted 6 years ago

Hi James - Thank you for your feedback -- we take pride in our customer service. Warm Wishes, Warm Your Floor

Posted 6 years ago

“I needed a larger mat than the one that I purchased earlier. My tile guy was going to be at the house in the morning. The staff got my order out late in the day for an early morning delivery. Great job!”

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Posted 6 years ago

Hi Richard - We were happy to help your project go smoothly! Sounds like you will have amazing floors! Warm Wishes, Warm Your Floor

Posted 6 years ago

“Everything worked out well. I'm not sure why you originally said you couldn't send to a P.O. box. It came in a normal size box. I am however, very disappointed with how much you charged for delivery. When it came in a flat rate box.”

Helpful Report

Posted 6 years ago

Hi Stephen, We're glad to hear everything worked out well for you! Sometimes we have issues shipping packages directly to PO boxes. So we always like to check with you to make sure the package can be delivered there without any issues. We're continually working to get cost-effective shipping options to Alaska and Hawaii to keep rates as low as possible for our customers there. We appreciate all your feedback Stephen, thank you!

Posted 6 years ago

“Please use shipping company that delivers on weekends. I expected it a week after placing order but now will be 10 days. holing up job.”

Helpful Report

Posted 6 years ago

Hi Thomas, When you place an order with our free ground shipping option it usually takes no more than 5 business days to deliver anywhere in the U.S. I looks like your package did have a slight delay though, which was the reason it arrived much later. Unfortunately, many courier services won't deliver on weekends without an extra fee though. But give us a call on your next project and we'll do something special for you. Thank you, Thomas!

Posted 6 years ago

“The phone staff were extremely knowledgeable and helpful in dealing with my questions. I would certainly recommend them to friends.”

Helpful Report

Posted 6 years ago

Hi There - Thank you for sharing your feedback! We love helping our customers get warm floors. Warm Wishes, Warm Your Floor

Posted 6 years ago

“Very easy to work with and knowledgeably.”

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Posted 6 years ago

Hi Don - We were happy to assist you! Let us know if we can assist in the future. Warm Wishes, Warm Your Floor

Posted 6 years ago

“Very quick shipping and service-would use again”

Helpful Report

Posted 6 years ago

Hi There - Wonderful -- we're all about fast shipping here! Please let us know if we can help with anything else. Warm Wishes, Warm Your Floor

Posted 6 years ago

“execution is very good. DIY support is adept, I still need help as my own miss-steps have 1 of 3 floors with an open ground line and can't find it (yet) Cust support can't be faulted, they are good-excellent during their open hours. Would do it all again. Keep testing the cable during installation at every step is my advice. Still can't imagine how such a tough cable could break. Well this is my first one. Product is very good, pricing was fair-OK delivery excellent, support ... vg to excellent. Fact Rep requested to diagnose and repair the last floor. I might be newbee and lapsed somehow. Overall great exp... Will update. MJ”

Helpful Report

Posted 6 years ago

Michael, we appreciate the positive comments in your review. Thank you for recognizing the “overall great experience” we provided for you! We take pride in providing (as you say) fast delivery, expert support, and very good products at a fair price. Glad to hear you would install Ditra Heat in future projects. Heated floors are a terrific addition to every flooring project. Sorry for the difficulty finding the broken wire; as you noted it can happen, but with such a durable wire it's unusual. Support from Warm Your Floor is available 6:00 AM – 5:00 PM PST and directly from Schluter starting at 5 AM. We are able and willing to assist you and we will continue to support your efforts if you need us!

Posted 6 years ago

“Good and reliable service. Fast shipping too !”

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Posted 6 years ago

Hi Arno - Thank you for the feedback! We were happy to assist. Warm Wishes, Warm Your Floor

Posted 6 years ago

“Nu Heat Thermostat you sent - easy to install to replace dead Raychem one. So much easier to program and understand! Sent in very timely manner. Thank you!”

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Posted 6 years ago

Hi Jill - We are happy to hear the Nuheat Thermostat is working well for you! Warm Wishes, Warm Your Floor

Posted 6 years ago

“Had to replace the thermostat after 10 years. The replacement was easy to install and set up.”

Helpful Report

Posted 6 years ago

Hi Mark - We are happy to hear to was easy to install and set up! Warm Wishes, Warm Your Floor

Posted 6 years ago

“Free one day delivery made the good prices even better.”

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Posted 6 years ago

Hi Jim - We're glad you were able to start your project ASAP! Warm Wishes, Warm Your Floor Team

Posted 6 years ago

“She was very helpful on our phone conversation.”

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Posted 6 years ago

Hi Jeff - Glad to hear customer support staff was helpful! Please let us know if there is anything else we can help with. Warm Wishes, Warm Your Floor Team

Posted 6 years ago

WarmYourFloor.com is rated 4.8 based on 2,368 reviews