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Warner Leisure Hotels Reviews

2.5 Rating 245 Reviews
28 %
of reviewers recommend Warner Leisure Hotels
2.5
Based on 245 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
2 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Warner Leisure Hotels Reviews

About Warner Leisure Hotels:

World of Warner Leisure Hotels offers inclusive half-board UK short breaks at stunning locations, with a wide range of activities which include good food and live entertainment every night. The price of a break includes accommodation, breakfast and dinner every day, a variety of leisure activities and nightly live entertainment.

Visit Website

Phone:

0800 138 2633

Email:

warnerweb@warnerleisurehotels.co.uk

Location:

1 Park Lane, Hemel Hempstead,
Hertfordshire
HP2 4YL

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Warner Leisure Hotels 1 star review on 12th June 2025
Erica Marcinowski
Warner Leisure Hotels 5 star review on 28th March 2024
Jim Clark
Warner Leisure Hotels 1 star review on 7th December 2022
Anonymous
Warner Leisure Hotels 4 star review on 19th July 2022
Drean.
Warner Leisure Hotels 4 star review on 19th July 2022
Drean.
Warner Leisure Hotels 4 star review on 19th July 2022
Drean.
Warner Leisure Hotels 4 star review on 19th July 2022
Drean.
14
Anonymous
Anonymous  // 01/01/2019
We have tried and,to date, failed to get a refund for a cancellation owing to Coronavirus. I am shielding and just prior to Christmas received a message from the NHS telling me that I must maintain distancing and only mix with people who had a lateral flow test. Having previously stayed at Warners I knew that this would not be possible in the dining room so reluctantly cancelled our break. I am still waiting the curtesy of a reply to the letter I sent with a copy of the note from the NHS. They have apparently put SOME of our money into a holding account for future use which we certainly didn't sign up for.
Helpful Report
Posted 3 years ago
We booked for studeley castle 3rd Jan to 7th Jan we tried to change the date week before as we were both I'll but couldn't get any help at all so we went stayed mostly in our room and came home a day early as we both had bronchitis went to reception just took our room number and said she'd forward the bill but as yet received nothing customer service diabolical
Helpful Report
Posted 3 years ago
We have recently returned from Nidd Hall after an excellent break.We found the staff helpful,efficient and friendly. The food was very good,always well presented. The room was warm and clean and very comfortable.We found members of staff willing to help even when it was an ipad question. We were so happy that we booked another 4 nights for next month Thank you Nidd Hall staff we needed this break .
Helpful Report
Posted 3 years ago
Brilliant stay at Alveston hall,food elicioys and all staff friendly and efficient especially Lauren our evening waitress,
Helpful Report
Posted 3 years ago
Due to Covid we had to cancel our two night stay . We gave 48hrs notice and proof of Covid positive test. I have been informed that a refund will not be processed, despite the genuine reason for cancelling. I was advised I needed to give 72 hrs notice! and my money would be used to pay towards my next booking ! Given the lack of care and unreasonable response I have stated that I would never rebook with Warner Hotels again Their cancellation policy during uncertain times, and there refusal to reimburse me has resulted in me loosing £250 . We will not be rebooking, and will tell others about our, uncaring, awful, experience. By doing the right thing to protect others, I have been penalised . Warner’s experience is Zero customer support and care
Helpful Report
Posted 3 years ago
Warner's are heartless!! Because of the new Omicron virus I have been advised to avoid crowds due to an auto immune illness. (PMR) .. I contacted Warner Hotels to see if they would postpone my twixtmas stay with them at Thorsby Hall & rebook for a later/safer date. A straight NO was the answer. You come or you lose the money!! I'm in a dilemma - it's a lot of money to lose!! The picture attached was the last time we were at Warners - Sept 2020. In the middle of a covid crisis & it was chaotic. This is the queue for breakfast!!
Warner Leisure Hotels 3 star review on 21st December 2021
Helpful Report
Posted 3 years ago
We are both vegetarians and the standard and quality of food for vegetarians was poor, even the chefs agreed it was a poor deal. The menu choices we were informed come from head office. When we went through the usual channels for making complaints we received a bland non committed reply, no offer of compensation or a commitment to improve the menu. When I followed this up a couple of weeks later stating that their reply was disappointing they replied rudely that that was the end of the issue! They did not even have the manners or courage to print the full name or a contact number for us. It was signed ‘Benjamin’. This is the sign of a badly managed company that does not care about its customers only about profits. If you are vegan or vegetarian we would not recommend Warners to anyone, and be aware of the poor customer services. So sad as you have some lovely staff working hard at Cricket St Thomas, but you let them down as well.
Helpful Report
Posted 3 years ago
Just contacted Warners following the government advice not to attend large social functions because of the latest increase in covid cases. I was told I could not receive a refund or change my booking because it was only advice and the hotel was still open. I referred them to their covid cancellation policy which states very clearly that the covid guarantee would apply on government advice (not legislation). I have now lost over £1000. If I had known that my money was at risk I would never have booked in advance. I have been enjoying Warner breaks for 20 years and I am appalled and hurt at their behaviour and will most certainly never risk booking another break with them.
Helpful Report
Posted 3 years ago
Just rang re covid. We live in France and after the hurdles we have just had to jump over to get to the UK for Christmas re an extra £600 pounds for PCR tests plus quarantining until you get the results wouldn't be worth it for a 3 day break. The whole time would be spent in the room in quarantine. So rang thinking we had this piece of mind covid cover. Told it wa our problem if we had to quarantine. Told we had lost our deposit, couldn't bank it or re book . Absolutely bloody disgraceful. I am a pensioner and stupidly got taken in by the nice time I was having by their hard sell of constantly thrusting leaflets at you and leaving them on your table. Well I am the fool but you as a company are disgraceful. Enjoy my deposit which could have so easily have been used for a future booking.
Helpful Report
Posted 3 years ago
I have just rang to say that we can't Go next week to boddellwydan as my other half is on her way back from America and must isolate then have tests they said you haven't insured with us so you will lose everything I go 3 to 5 times a year and have paid deposit for one in march which I definitely won't be going on any Warner breaks again no matter how good they were
Helpful Report
Posted 3 years ago
We have contacted you twice providing photos and the discusting food we were served. We ended up with COVID. We only have asked for the upgrade refund and the missing meals but you have not replied. Photos of the lack of cleaning have been sent.
Helpful Report
Posted 3 years ago
We have just returned from Sinah Warren hotel which was a turkey and tinsel break. Our room was kept very clean. We thoroughly enjoyed the entertainment and would like to say the entertainment team were great. Alison and James were excellent. Alison made the quizzes so enjoyable and James with his quick whit was excellent. I would also like to say that I had a massage which was great. I had Sandra and she was excellent, many thanks
Helpful Report
Posted 3 years ago
Stayed at corton for rock roll weekend have stayed their before several times.it was really good several groups on blue jays class 58 several more perfered some to others that's just personal choice food overall good waiter service very good overall pleasant weekend. Have booked again
Helpful Report
Posted 3 years ago
I will keep this very short. If you are reading this then you probably have read other reviews about Cricket st Thomas. I agree with all the other negative reviews and it would be pointless to add mine. Do not bother to book this hotel - please save your money and choose another hotel experience where you can have value for your money
Helpful Report
Posted 3 years ago
We have just returned home after a4 night stay at Lakeside all the staff could not have been any more help full from the check in people to the waiting staff, as for the entertaner's they were brilliant.
Helpful Report
Posted 3 years ago
Food was not up to standard, strange choices, odd selections. With a roast the veges were red pepper, red onion and courgette! I asked for prunes in juice for breakfast starter, got five prunes and no juice. Carpets dirty cobwebs in corridors. The only positive was the staff who were good. This is for Holme Lacy House.
Helpful Report
Posted 3 years ago
stayed at Cricket recently , disaster for food service awful GIVE WARNERS A MISS THEY ARE AWFUL
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Posted 3 years ago
We have just returned from a two night stay at Studley Castle. Rooms were spotless, large and very comfortable bed. Activities were limited due to Covid but lovely relaxed feeling everywhere. The staff couldn't have been more friendly and helpful, and service was prompt in the restaurant. The food in the Market Garden was not very inspiring but the quantity was adequate. Decor very whimsical in the public areas! Lovely setting. Only problem for us was the distances we had to walk, in common with all Warner hotels. A good break.
Helpful Report
Posted 3 years ago
Food and service good, maintenance call very quick to attend, staff friendly and professional. Bowls facilities excellent. BUT. I was in TM604, the bathroom was bordering on dangerous. Cracked WC bowl, towel rail (if that is what it is)was unusable due to its location over the WC and visible electrical connections. You may say “ What do you expect for the price? “ My reply is “ Not 1950 standards”
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Posted 3 years ago
Back after 4 nights. Meals were disappointing. Waited over 40 minutes after ordering main meal. Many items missing how can you have carrot and coriander soup only to be told sorry no coriander? Many desserts missing chef’s specials were missing. Entertainment very hit and miss. The 4 of us were so disappointed with Warner’s at Gunton Hall. One of the best things was the very happy waitress Chloe.
Helpful Report
Posted 3 years ago
Warner Leisure Hotels is rated 2.5 based on 245 reviews