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Warner Leisure Hotels Reviews

2.5 Rating 245 Reviews
28 %
of reviewers recommend Warner Leisure Hotels
2.5
Based on 245 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
2 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Warner Leisure Hotels Reviews

About Warner Leisure Hotels:

World of Warner Leisure Hotels offers inclusive half-board UK short breaks at stunning locations, with a wide range of activities which include good food and live entertainment every night. The price of a break includes accommodation, breakfast and dinner every day, a variety of leisure activities and nightly live entertainment.

Visit Website

Phone:

0800 138 2633

Email:

warnerweb@warnerleisurehotels.co.uk

Location:

1 Park Lane, Hemel Hempstead,
Hertfordshire
HP2 4YL

Write Your review

Warner Leisure Hotels 1 star review on 12th June 2025
Erica Marcinowski
Warner Leisure Hotels 5 star review on 28th March 2024
Jim Clark
Warner Leisure Hotels 1 star review on 7th December 2022
Anonymous
Warner Leisure Hotels 4 star review on 19th July 2022
Drean.
Warner Leisure Hotels 4 star review on 19th July 2022
Drean.
Warner Leisure Hotels 4 star review on 19th July 2022
Drean.
Warner Leisure Hotels 4 star review on 19th July 2022
Drean.
14
Anonymous
Anonymous  // 01/01/2019
Terrible customer service, would never use this group. Refused to move a four day break in two weeks time for my Mom and Dad when Mom was diagnosed with cancer the day before, how totally heartless. Ignored subsequent emails. Take your hard earned money somewhere else 😔
Helpful Report
Posted 3 years ago
Have sent 4 emails to customer service to GET CLUB CARD We have stayed in 3 different hotels and each time have been told to get in touch with head office !!!Have you tried!!!. We will NOT be booking further breaks until we receive some answer Alan Sint
Helpful Report
Posted 3 years ago
Booked a trip to Cricket St Thomas for 4 to celebrate my sister’s surprise birthday and as you cannot book 4 people in a room we had to book 2 rooms - unfortunately I was tested positive for COVID the day before and therefore couldn’t travel and now being told thst I can only move one room to a later date but the other room has to be used or we lose over £600 ! One of the so called customer care department had no sympathy about what was going in and no help whatsoever and explain how can you gave one room moved but not the other ! I also spoke to 3 others 2in reservations and another in customer care who were helpful to see what can be done but the the original person came back k and was adamant that these were the rules and told me to look in the website and told her that I have and cannot find anything about changes for a COVID on more than one room on one booking . I cannot tell how distress and upsetting this had been of what was suppose to be a happy occasion - a company I will never want to book or recommend to anyone. It feels I am being punished for something out of my control .
Helpful Report
Posted 3 years ago
Our fourth Warners break and unfortunately, not the best. The spark seems to have gone from the operation. Very good breakfasts with plenty of choices but the evening menu is much more limited than it used to be and now repeated every two days. Some of the staff need more customer service training and to learn to smile.
Helpful Report
Posted 3 years ago
Booked for Mon-Fri 28/03/22 at Holme Lacy House (2 rooms). Food was very disappointing, same menu every night except for chefs special and desserts. Had to have fish and chips 3 nights as nothing else on offer that we would eat. Veg totally raw and nothing like the food served in previous visits. Evening entertainment with house team also rubbish. Looked to be grossly under staffed in all areas. Our rooms were also very dirty, skirting boards all thick with dirt which you could write your name in within main room and bathroom. Behind bathroom door was again dirty with about an inch of dirt! To add insult to injury the snacks left in basket as welcome nibbles were well and truly out of date. Packet of Oloves Lemon & Rosemary olives went to open for nibbles on way home only to find they went out of date on 22/12/2018. Correct me if I’m wrong but over 3 years out of date is disgusting. Standards have gone well down and we will never book a Warners break again!
Warner Leisure Hotels 1 star review on 1st April 2022 Warner Leisure Hotels 1 star review on 1st April 2022
Helpful Report
Posted 3 years ago
Excellent room .choice of meals outstanding.wonderful entertainment. At corton
Helpful Report
Posted 3 years ago
Having really enjoyed our stay at Thoresby Hall, Warners flagship hotel, we booked four more breaks whilst we were there. I queried the amount of discount we were given as the brochure we picked up in the hotel clearly stated on the back cover that £40pp is given to booking four breaks and above. I telephoned Warners after we returned home; as advised by the member of staff in the holiday shop within the hotel. I was asked to photocopy the back page and forward it with a covering letter, this I did five weeks ago, and have had no reply. I telephoned yesterday, a recorded message said they were too busy to take my call. I telephoned today and after a long time on hold, the person dealing with my query put me on hold, then cut me off at 4.55 p.m. I guess as the hours of business are 9 - 5, it was more important to finish work on time that to come back to me and deal with my call. Warners have really gone down in my perception of them with regards to the standard of customer service I had expected from such a reputable company, I am sorry to say.
Helpful Report
Posted 3 years ago
I had to postpone my break because of the death of a close family member. Warner charged me £160 ( nearly half the cost of my break ) for the privilege. I found this rather heartless when I was distraught with grief at the loss of a loved one. I wrote to their Head Office but haven't had the courtesy of a written response. When I telephoned I was told they couldn't make exceptions - they would treat everyone who was recently bereaved in the same way. I found this approach rather shocking from a company like Warner and from similar reviews on this site it sounds as though their Terms and Conditions perhaps need an urgent review to be a little more accommodating in the case of the death of a close relative. I wasn't asking for my money back - just a little compassion and understanding at a low point in my life.
Helpful Report
Posted 3 years ago
Entertainment was great,Gavin Elllis, very talented,made me laugh,Garden room well equiped but could do with a repaint. On the whole food was very good , only probs. cod and chips, cod was awfull,and breakfast sausage could do with a better quality. My main problem was getting in touch with your customer services, terrible service and very very long wait too speak to a human, you must be aware how bad this service is, has put me off coming back again.
Helpful Report
Posted 3 years ago
Just returned from a short stay at Warners - Lakeside. My party had booked through a Coach Operator. On arrival we were directed to a table at the very edge of the dining/entertainment room which was segregated from the main area. Not a good start as this made as feel like second class citizens, even the table settings were inferior. Not a good start t the holiday. Despite requesting to upgrade our table to help in our enjoyment this was declined twice upon making a complaint. Being treated as a second class citizen is NOT a very nice experience. Cannot fault the food or service, however with the exception of Steve Turner, an independent musician the entertainment of stage was pretty poor. The resident team need a lot more training to be in unison with each other. One of the male team was over-hyper with other he opposite. Singers were quite good. In addition to the above quests arriving by coach were declined the 10% discount on purchases given to the independent traveller. Definitely double standards are applied. Will not be returning to Warners unless these issues have been addressed.
Helpful Report
Posted 3 years ago
We had a booking at Holme Lacy for 4-7 March. However I caught covid and had to cancel 2 days prior to travelling. I only had 1 covid test in the house and disposed of it after testing positive. Rang Warners to cancel and move to another date. They said I would have to produce proof of a covid 19 test. By this time I was in bed and not able to get out to get more tests. My husband was also feeling unwell. They said there was nothing they could do and kept £500. They wouldn't move break to another date. We have used Warners many times in the last 2 years but I'll never book a Warners holiday again. Abysmal treatment of a regular customer.
Helpful Report
Posted 3 years ago
Warner Hotels, Please be assured I will never stay at or have any interest in ever booking with Warner Hotels again. I will never recommend you to anyone. If you have any interest in my total disgust and distance with your un-empathetic Staff - by all means contact me. If not, one can only assume this is your standards. Being advised by your staff consultant that the only way I can get out of my booking was to " go out and catch Covid-19". I am sure in the current Covid pandemic, the press would love to hear this ! Ross Berry Sydney, Australia.
Helpful Report
Posted 3 years ago
My husband and I have just returned from Lakeside Hayling Island we had a perfect week, everyone so friendly and helpful,our chalet was excellent cleaned to perfection our chalet maid was Ruth, such a lovely lady.The entertainment was so good,activities during the day were great, the food was brilliant, We loved Lakeside we will be returning to have a great time again.Well Done to all the staff there.
Helpful Report
Posted 3 years ago
My husband and I have just returned from Lakeside Hayling Island we had a perfect week, everyone so friendly and helpful,our chalet was excellent cleaned to perfection our chalet maid was Ruth, such a lovely lady.The entertainment was so good,activities during the day were great, the food was brilliant, We loved Lakeside we will be returning to have a great time again.Well Done to all the staff there.
Helpful Report
Posted 3 years ago
We are Pensioners and first time customers and booked two 7 days breaks at separate Warner locations. Due to a change in circumstances we wanted to cancel one of the bookings but on contacting Warner we we’re informed by Holy that we would not get any refund for the £1131 we had paid. We genuinely thought we could could cancel up to 48 hrs before arrival and get a full refund. Incorrect we where told we did not take out a insurance policy so we would lose the full £1131 cost if we cancelled. I can honestly say we did not see any reference to this when we made our booking. We can Not afford to lose this money and forewarn all potential customers of this injustice. Nobody at Warner seem to care about customer service as seen by all the 1 Star reviews and we will informing all my family and friends.
Helpful Report
Posted 3 years ago
Excellent all round service, lovely food, decor and location.
Helpful Report
Posted 3 years ago
The government have cancelled nearly all covid restrictions, so why haven't Warner complied. I have spent a long weekend with 200 to 300 other individuals that have never mixed with before, 99% wear not wearing face coverings in the hotel and during entertainment. However, you are not allowed to go near the bar to order anything, all the staff are wearing useless masks (not officially recognised PPE), which when I asked at least 35 of them they said it makes their work harder, less enjoyable and less able to relate to the guests, which I agree with. Mr Thompson, review your silly rules and join the free society now.
Helpful Report
Posted 3 years ago
Really hard to contact Warner, we had to cancel our weekend break as my mum was put on end of life care, we cannot have any money back as the cancellation is too near our break and they cannot transfer my money to a future reservation, what an uncaring company.
Helpful Report
Posted 3 years ago
Telephone Customer Service is non existent, don’t even think of ringing them on 03301009774. I have tried telephoning them after an online problem, but left holding on for 25 minutes, eventually a lady came on the phone to say I would get a return call within 2 hours, of course no one rang me back. The exact same thing happened when I booked a weekend break last year online and needed help with something. I had to complain by email. Call received back five days later, sorry, busy, Covid etc, how do they get bookings when they don’t answer the phone? Lots of online problems as well. Go elsewhere is my advice.
Helpful Report
Posted 3 years ago
Contact with head office almost impossible phone calls are either cut off with a message they are too busy or you are left in que for ever. Tried to send an email only to receive a response that details must be sent on their online form. Did this and reeived a response that I am not authorised to use their support scheme. Obviously have no interest in their customers.
Helpful Report
Posted 3 years ago
Warner Leisure Hotels is rated 2.5 based on 245 reviews