Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.46

4.5 Rating 1,476 Reviews

87 %

of reviewers recommend Watches.com

4.5

Based on 1,476 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 31st May 2025

Kevin D

Watches.com 5 star review on 26th May 2025

Mehmet K

250

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved the first Spinnaker so ordered another! Cahill Oxford Blue and Mid size Onyx, love both and getting tons of complements.”

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Posted 1 year ago

“Great customer service!”

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Posted 1 year ago

“Great watch at a great price”

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Posted 1 year ago

“I would like to preface by thanking Alyssa with customer service for her assistance with my ordering process. I had returned a watch prior to receiving my halograph III, and she was incredibly helpful and quick to reply. Despite this, I wish I experienced better shipping. I had paid for UPS priority shipping (next day), and received the watch 7 business days later. The website advertised through UPS, but DHL ended up handling the package. This is no fault of watches.com, but it was very frustrating to spend 40 USD on shipping that experienced normal delays at customs.”

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Posted 1 year ago

“One of the watches wasn't running.”

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Posted 1 year ago

Hey John! Thanks for leaving a review! Sorry to hear about the troubles. Have you emailed our team? We tend to get a lot of emails regarding chronograph functions. The seconds hand will only work when the chrono is in use. So sometimes it's unclear if it's running right away. I am wondering, if perhaps that's what you're referring to? Please email Contact@watches.com and we'd be happy to assist you further!

Posted 1 year ago

“The selection of watches on offer are amazing. With discounts available on any brand makes the purchase affordable with beautiful time pieces. Contact with customer service was very good.”

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Posted 1 year ago

“Delivery was fast and I got what I wanted. However, my credit card was compromised after this purchase. Not pointing a finger at you but suspect! If no for that I’d have given you a 5 star rating.”

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Posted 1 year ago

Hey Regis! Sorry to hear about the credit card issues! Our system is secured so that even our employees do not have your credit card details. If you think your card may have been compromised, definitely take a look at the most recent transactions. We hope you love your timepiece and thank you again for shopping with us and leaving a review! Alyssa

Posted 1 year ago

“Happy w this seller. Have bought repeatedly...all good!”

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Posted 1 year ago

“Have bought a few pieces thru Watches.com. All purchases were processed smoothly. Items as described or better. I rate their ship times "reasonable" compared to others. Will buy again thru them without hesitation.”

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Posted 1 year ago

“The third watch gift I've purchased for my husband in just over a year and we couldn't be more satisfied!! The extremely quick delivery time is awesome! Thank you so much!!!”

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Posted 1 year ago

“Company shipped me the wrong watch then said they wouldn't ship the correct one until this one arrives back. Now have to wait at least a month to get the watch I ordered.”

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Posted 1 year ago

“Everything was in mint condition”

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Posted 1 year ago

“Watch box was damaged….poor packing by company.”

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Posted 1 year ago

“The item was right on and the price was great”

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Posted 1 year ago

“I'm so grateful for receiving my Spinnaker Alligator Green watch! Alyssa, who I've been in touch with tracking my package was so helpful and kind in helping me keeping me updated. Happy customer here, will gladly shop here again. - Ben”

Watches.com 5 star review on 13th June 2023

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Posted 1 year ago

“Love the NTH Thresser blue dial nice quality piece”

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Posted 1 year ago

“I looks to be a great watch. I inspected the watch when it arrived in great condition. Also, the communication on “where it was” was excellent. Great tracking. The quality of my new watch appears to be superb for an outstanding price.”

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Posted 1 year ago

“This could have easily been a five star review but... I ordered 2 watches from watches.com and unfortunately when they arrived one was broken and seemed as it was possibly used and re-sold, the second watch was supposed to come with a stainless steel band it did not. I have now emailed them 3 times over the last week and have received no response. If I don't hear from them soon I will be disputing the charges with my credit card company.”

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Posted 1 year ago

“Watch arrived broken with minute hand limp and not able to turn properly due to striking other hands”

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Posted 1 year ago

“Love my watch”

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Posted 1 year ago

Watches.com is rated 4.5 based on 1,476 reviews