Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.46

4.5 Rating 1,503 Reviews

87 %

of reviewers recommend Watches.com

4.5

Based on 1,503 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 21st July 2025

Grandy Y

Watches.com 5 star review on 28th June 2025

Roger M

Watches.com 5 star review on 31st May 2025

Kevin D

252

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best place to find high quality unique timepieces!!”

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Posted 3 years ago

“Nice selection and good customer support. Lovely.”

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Posted 3 years ago

“Your CS colleagues responded on my request promptly. Very appreciated.”

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Posted 3 years ago

“The parcel arrived very quickly and without a hitch. I had never ordered from watches.com before, but I most certainly will do so from now on.”

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Posted 3 years ago

“Since I have not received the second watch I bought and have had no explanation, updates or anything related to the watch, I gave them a one.”

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Posted 3 years ago

Hey Kim, Thanks for leaving a review. It looks like you only purchased and were charged for one watch in your recent order. I'm sorry if there was a misunderstanding with the order. If you wanted to place another order, please email our customer service team anytime at contact@watches.com.

Posted 3 years ago

“Fast, easy, affordable. Outstanding selection of solid watches. Delivered quickly with tracking to ensure accountability and transparency. I knew when the watch shipped and when to expect it. I have not had any issues with the watch or delivery, so I cannot speak to customer service, but if the experience I've had so far is any indication, I expect it would be likewise professional and responsive. When next in the market for my next watch, I will go here first (assuming they carry the watch I'm shopping for).”

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Posted 3 years ago

“Very nice watch! I wasn’t expecting anything this nice! I’m shopping here for watches from now on!!!”

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Posted 3 years ago

“I buy a lot of Watches, and, I always shop prices and availability of the Watches I'm looking for. Watches. Com usually has both. So if you want a Great Deal on a Great Watch, Watches.Com is the first place to Look!!”

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Posted 3 years ago

“Quite a collection of interesting watches that aren't too expensive”

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Posted 3 years ago

“Prompt payment processing and shipping. Watch arrived in perfect shape.”

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Posted 3 years ago

“Happy with my purchase and transport from the US to AUS”

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Posted 3 years ago

“There was a problem with PayPal -payment, but the issue was solved super fast after contacting watches.com. The shipment to Finland took the promised time, and the watches arrived well packed and in perfect condition.”

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Posted 3 years ago

“Watches.com had my back! I had an issue w/a Minion watch (one of the eyes was off its mooring and lying at the bottom of the watch face when it arrived) and as I did not see a return label or instructions for returning the watch in any of the packaging, I was concerned w/how this was going to go. Well, it couldn't have gone better or easier. I emailed Watches.com, had a very pleasant exchange w/Taylor who told me how to return the watch and immediately sent a return label. Taylor contacted me after they received the returned watch and asked if I'd like a refund or a credit. I honestly can't think of how this experience could have been better. Shopping at Watches.com is 100% worry-free - trust me, I know.”

Watches.com 5 star review on 3rd December 2021

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Posted 3 years ago

“The watch that I had ordered months ago was due in October. Now it’s December and I still there is no update as to exactly when I’ll receive the watch.”

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Posted 3 years ago

Hi Wesley, Thank you for your review! It looks like your item was delivered to your address on November 24th. If you haven't received that shipment, you will need to file a claim with Route. Please feel free to reach out to our customer service team, if you haven't already: contact@watches.com They would be happy to assist you further!

Posted 3 years ago

“What a great experience! After my Casio smartwatch shipped without its proprietary charging cable, I reached out to Watches.com and they were able to contact Casio and get a new cable sent to me. Ashley was my rep, and she was absolutely wonderful! Apparently, some people expect the seller (Watches.com) to personally open every box from a manufacturer and check it before shipping it, but that's not realistic. Besides, stuff happens. I didn't have a cable, but it's not a mark against either company, it's just how the world functions. As long as I was able to get a replacement, that's all that mattered.”

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Posted 3 years ago

“Very Very good thank you so much”

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Posted 3 years ago

“I have ordered from this company a few times and have been completely satisfied. Starting from their great selection right up to the delivery of the items have been exceptional. Will definitely continue to order from here.”

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Posted 3 years ago

“Fantastic customer service! The original watch I bought I returned as the recipient did not like it. The whole process was so smooth and I received a full refund. I purchased a second watch, which arrived as quickly as the first and he is thrilled with it. This is a really great company to deal with and I will definitely order from them in the future.”

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Posted 3 years ago

“Big selection, prompt delivery.”

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Posted 3 years ago

“Very fast shipping and they have hard to find items.”

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Posted 3 years ago

Watches.com is rated 4.5 based on 1,503 reviews