Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.46

4.5 Rating 1,503 Reviews

87 %

of reviewers recommend Watches.com

4.5

Based on 1,503 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 21st July 2025

Grandy Y

Watches.com 5 star review on 28th June 2025

Roger M

Watches.com 5 star review on 31st May 2025

Kevin D

252

Anonymous

Anonymous // 01/01/2019

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“Watches.Com is one of the places I go for a good selection of what I'm looking for, plus for the lowest prices. So if you want the lowest prices, do what I did. Go to Watches.Com!!!!!”

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Posted 3 years ago

“Customer service was good and I had no problems with the international shipping”

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Posted 3 years ago

“Very short delivery time 5 days to Australia!!😎”

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Posted 3 years ago

“Awesome quality watches! Customer service is out of this world!!!”

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Posted 3 years ago

“The customer service was amazing. Not only did I receive my watch quickly, they made sure to take care of me. Beautiful watch and great company!!”

Watches.com 5 star review on 23rd December 2021

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Posted 3 years ago

“7 stars, great products”

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Posted 3 years ago

“Ordered the Rose Gold Full Metal G-Shock. Watch is excellent and shipping was fast!”

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Posted 3 years ago

“Not a good experience. This was my very first watch purchase, the watch arrived damaged, and when requested to replace, you didn’t have any. Was just given a refund. Why send it out damaged? And it just so happens to be the very last one?”

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Posted 3 years ago

Hello Aaron! I'm sorry to hear about that trouble with your Timex. Please note that all watches are inspected by each vendor prior to shipping to our warehouse. However, issues do happen in transit. Unfortunately, that is also a fairly popular model, and during the holidays, we do tend to sell out. So when a replacement is not an option, we do offer a full refund or store credit. If you wished to reorder, our team would be happy to assist you. You can email us anytime at contact@watches.com A manager from our team reached our to Timex back in Decemeber to let them know about the issue with your order. Thank you so much for bringing it to our attention.

Posted 3 years ago

“Love it. It is a graduation gift for my son”

Watches.com 5 star review on 18th December 2021

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Posted 3 years ago

“They have amazing watches, I may consider another.”

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Posted 3 years ago

“My watch, a CCCP, arrived with a defect, I emailed Daphne and received the best customer service response I ever experienced.”

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Posted 3 years ago

“Fast delivery and great service”

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Posted 3 years ago

“Nice for the price”

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Posted 3 years ago

“The watch is fine and arrived in good condition. However, the delivery time could be improved upon. It took 20 days for the watch to be delivered by FedEx Smartpost. The package was not shipped by USPS directly. The company website seems to indicate USPS is the shipping carrier. I would not have made the purchase had I known FedEx Smartpost is used. FedEx Smartpost is a slow method of shipping packages. The seller's communication is also poor. I sent emails to inquire about shipping status but I received no response.”

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Posted 3 years ago

“It is a watch. All it does is tell time. It is pretty. I like it fine.”

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Posted 3 years ago

“The product was delivered in super quick time & tracking notifications were spot on and timely. The watch was also perfectly packed and even came set to my time zone.”

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Posted 3 years ago

“Excellent selection of nicely priced watches. The best part for me in current pandemic situation is that they ship purchased items worldwide with perfect packaging. Lovely...”

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Posted 3 years ago

“Great watch (Autodromo Intereuropa) fantastic service, great communications from Daphne at customer services, and a quick and smooth overseas shipping. Many thanks”

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Posted 3 years ago

“Watches.com has an amazing selection of beautiful watches. On top of that, they are reliable as a company. When I placed an order, it arrived in two days! Also, their shipping app that they give you is amazing. Tracking the watch was easy and useful. The quality of the Marlin was astonishing as well!”

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Posted 3 years ago

“Everything was great!!! I was very pleased with the way the whole experience went shopping with watches.com. I would highly recommend you to anyone... Thanks”

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Posted 3 years ago

Watches.com is rated 4.5 based on 1,503 reviews