Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.46

4.5 Rating 1,503 Reviews

87 %

of reviewers recommend Watches.com

4.5

Based on 1,503 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 21st July 2025

Grandy Y

Watches.com 5 star review on 28th June 2025

Roger M

Watches.com 5 star review on 31st May 2025

Kevin D

252

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got a Thomas Earnshaw watch for $130. I love it! It's beautiful. Watches.com shipped it out pretty quick, but they use FedEx so it got stuck 30 minutes away from me for a week. That was a bit frustrating, but not too bad. I love the watch and got it for a really good price!”

Watches.com 5 star review on 14th December 2021

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Posted 3 years ago

“So far, very poor service. Watch arrived with no information/instructions. Watch has clearly been worn.”

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Posted 3 years ago

“Very friendly staff, shipped the watch the same day of ordering, I had it 3 days later in CT”

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Posted 3 years ago

“VERY SLOW DELIVERY”

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Posted 3 years ago

Hey Jason, Thanks for leaving a review. It looks like your shipment was returned by the courier. Our apologies. That can happen if there is a problem with the customs process or issue with the address. During the holidays, shipping can be chaotic. I'm glad our team was able to process a refund. We do also offer expedited shipping for all international orders, in case you didn't want free standard shipping on future purchases. :) Please reach out anytime you need assistance in the future and we appreciate your business.

Posted 3 years ago

“I still do not receive my watch in spite of having paid a high price for delivery and insurance.”

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Posted 3 years ago

Hello Ernesto, Thank you for your review. During the holidays, international shipping is heavily delayed. Sometimes the customs offices get backed up as well. I'm so very sorry that your shipment took longer to arrive. I do hope it was well received. Thank you for supporting our business and please let us know if you have additional questions or feedback about the product.

Posted 3 years ago

“Timely delivery. Good packing. Reliable seller.”

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Posted 3 years ago

“Bonjour, Commande livrée tardivement. En plus j'ai du payer une taxe de 34 € alors que cela n'est mentionné nul part. De plus au dos de l'emballage il est noté "Default". J'aimerais bien savoir ce que cela signifie”

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Posted 3 years ago

“Watches.com offers excellent customer service, fast shipping and resolves customer issues. I highly recommend them to shop.”

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Posted 3 years ago

“Thank you!”

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Posted 3 years ago

“The watch is fine but it appears Fedex actually "walked" this package from Ohio to Colorado. Took two weeks from the date it was shipped (not the order date) to get to my house. It was a gift for my son and did not arrive in time for his birthday. If you are going to order from this company, then allow for a lengthy lead time.”

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Posted 3 years ago

“Swift delivery. Exactly what my son wanted.”

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Posted 3 years ago

“Good communication and the watch came in as described. No complaints here!”

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Posted 3 years ago

“Ordered a watch with minimal fuss, it arrived here in the uk within 2 weeks very well packaged & with great delivery updates & information too”

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Posted 3 years ago

“nice thank you so much”

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Posted 3 years ago

“I haven't received my watch yet. The tracking service indicates that it has left Los Angeles (December 3rd) - but it has been quiet since then.”

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Posted 3 years ago

“Such a great selection of watches and shipping internationally.”

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Posted 3 years ago

“Some watches are more expensive than the manufacturer's site. Please read their return policy before buying. Also, check the watch prices at other places before buying from here.”

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Posted 3 years ago

“I received the Regulator Automatic Blue Slate after less than 3 weeks from America to Germany and I am as always completely enthusiastic about your service and the fantastic Xeric watch, which is like all Xeric watches something very special and very unusual in design an absolute rarity in my watch collection will be. Thank you very much for everything.”

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Posted 3 years ago

“Great selection. Great values.”

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Posted 3 years ago

“Sharp looking watch.”

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Posted 3 years ago

Watches.com is rated 4.5 based on 1,503 reviews