Watches.com Reviews

Name: Watches.com
Address: 4155 Blackhawk Plaza Circle, 101, Danville, CA
Rating: 4.44

4.4 Rating 1,235 Reviews

86 %

of reviewers recommend Watches.com

4.4

Based on 1,235 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

9258204300

Email:

contact@watches.com

Location:

4155 Blackhawk Plaza Circle, 101, Danville
CA
94506

Watches.com 5 star review on 1st March 2024

Tinnie C

Watches.com 5 star review on 17th February 2024

Miran D

Watches.com 5 star review on 10th February 2024

Blane M

194

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dus not get it tet. It has been 3 weeks by now.”

Helpful Report

Posted 2 months ago

“Having paid for the gold range of mystery watches I expected to get a mechanical, or maybe a automatic watch, instead I got the exact same quartz watch that I recieved when I bought the bronze level mystery watch. Very disappointing that such a difference in price lands the same low value quartz watch. Would not recommend.”

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Posted 2 months ago

Hello Christian, I see that you have not yet emailed our customer service team. If you are able to provide photos of both the front and caseback of both orders, we would be happy to assist you further! Please use contact@watches.com and someone will assist you!

Posted 2 months ago

“Very quick response.”

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Posted 2 months ago

“Excellent service and attention to details”

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Posted 3 months ago

“Great sale prices for some of your watches recently purchased a watch at a really good price compared to other's very happy you do these sale prices.”

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Posted 3 months ago

“The watch was delivered quickly and it's authentic. No problems whatsoever”

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Posted 3 months ago

“Thanks for a great transaction. Fast delivery, great watches. Perfect.”

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Posted 3 months ago

“I found this watch to be beautiful. It works well looks great. Im retired from NASA,so this watch is a reminder of my time there as well.”

Watches.com 5 star review on 14th January 2024

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Posted 3 months ago

“The best watches store in the web! Great Service and only original timepieces!”

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Posted 3 months ago

“Really impressed. Placed my order on Christmas eve and the parcel was delivered to my home from US to UK on 4th Jan. Love my Xeric watch”

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Posted 3 months ago

“My daughter loves the watch!!! Quick shipping!!!”

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Posted 3 months ago

“Great price and service Quick shipping too Will be back for more watches Plus love the watch I got”

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Posted 3 months ago

“Great company, perfect service. Thank You.”

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Posted 3 months ago

“Interesting and beautiful design”

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Posted 3 months ago

“I always love buying from Watches.com. They have an amazing variety.”

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Posted 3 months ago

“Great site. Unusual selections. Good value”

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Posted 3 months ago

“One stop for all the watches you could ever want... great quality, quick delivery and awesome selection.”

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Posted 3 months ago

“Beautiful watch, fast delivery!”

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Posted 3 months ago

“Great doing business with Watches.com. Orders were fulfilled quickly and their help desk is very responsive and helpful. Prices are excellent. Highly recommend this vendor.”

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Posted 3 months ago

“Watches.com advertised “Free Shipping” for my selected item, but then charged $11 without my knowledge… Watches.com advertised the watch as 40.5mm case size, but their measurement included the crown guards - including the crown guards is not industry standard. The watch actual case size is 37.7mm. I had to pay for the return shipping. Still waiting on my refund… So if you want to pay $25 to look at Watches.com’s mistakes and lack of knowledge of the Industry standard's…. No response from Watches.com regarding my complaint.”

Helpful Report

Posted 3 months ago

Hello Michael, Thank you for your review. You are always welcome to email us at contact@watches.com if you have an issue with an order. I do apologize if you feel like a response has gone unnoticed. I do see that your return request was approved and return mailing instructions were provided on 12/24. Please do let us know if you did not receive that email and we are happy to resend that information. Please note that all charges are quoted at checkout and prior to payment. So the charges are authorized directly by the customer. Your order did receive the free standard shipping as noted on our website terms. I do see that you did have package protection included on your order, which can be added and removed at checkout by the customer prior to payment. So on the order confirmation it is noted as "Navidium Shipping Protection" just for clarification. You can always remove it prior to confirming the order as well. For all noted specifications and measurements, those are provided directly by each individual brand. You are welcome to contact RZE regarding this information, as we are only a retailer, and not the manufacturer. They will be able to assist you with how the measurements are taken etc. We do appreciate your business and please let us know if you have any additional questions. You may provide return tracking to our team at contact@watches.com and they would be happy to follow up on the return and refund status for you!

Posted 3 months ago

Watches.com is rated 4.4 based on 1,235 reviews