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Watches.com Reviews

4.4 Rating 1,242 Reviews

86 %

of reviewers recommend Watches.com

Company Reviews

Product Reviews

4.4

Based on 1,242 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

9258204300

Email:

contact@watches.com

Location:

4155 Blackhawk Plaza Circle, 101, Danville
CA
94506

Watches.com 5 star review on 1st March 2024

Watches.com 5 star review on 1st March 2024

Watches.com 5 star review on 17th February 2024

Watches.com 5 star review on 17th February 2024

Watches.com 5 star review on 17th February 2024

Watches.com 5 star review on 10th February 2024

Watches.com 5 star review on 10th February 2024

194

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The watch is nice n well designed.”

Posted 5 months ago

“The mystery watch wasn't worth the amount of money I spent on it.”

Posted 5 months ago

“I received the watch I ordered for my son’s birthday, no problem. When he got the same watch from his dad, I initiated the return via the website & through the email process with order # just as they instructed. The reply I received was that they would review and I was to await approval & further instructions. I waited 1 week and sent another email. I have still not received a reply after another 3 days. I’m waiting on the $300+ credit so I can buy him a gift for his bday that was over 2 weeks ago! This should be wrapped up and done and instead I’m full of anxiety waiting on an email that doesn’t come. Ridiculous.”

Posted 5 months ago

Hello Heidi, Our apologies! Our team has not received any message other than the original return request. Please note that returns can take 7-10 business days to be checked in, especially during this busy time of year. If you could please email contact@watches.com with your return tracking, they are happy to check on your return status today.

Posted 5 months ago

“I am getting NO Assistance from this company, paid for a watch that was stated to be delivered by USPS but DHL stated undeliverable. NO DOOR TAG! NO clue where my package is! I have asked for a refund. CRICKETS!!”

Posted 5 months ago

Hello Janine, Sorry to hear that you did not receive your shipment. I do see that our customer service team has been corresponding with you, and you have replied to several messages. However, you have not responded back to the last message about a replacement a few days ago. Can you please reply or submit a response to contact@watches.com. We are happy to assist to you.

Posted 5 months ago

“Sehr wertige und schöne Uhr. Lieferzeit für diese Entfernung auch ok.”

Posted 5 months ago

“Ordered a Timex Fairfield Chrono. Extrmeley kind and wonderful customer service. Absolutely happy with my purchase.”

Posted 5 months ago

“Thank you so much for the import fee lowering! Without you I'd have spent another 100 dollars just to receive my package. Amazing service, good assortment :)”

Posted 5 months ago

“My watch is AWESOME. The face, the band etc……”

Posted 5 months ago

“I got a gold-level mystery watch it turned out to be a California Golden Gate. I really like it. it's very classy with the polished silver face. It's very easy to read. I'd recommend it to anyone. I will buy myself another mystery watch again, the anticipation of what I was about to get was exhilerating.”

Posted 5 months ago

“Never got my package even tho I purchased the protection warranty and still haven't received my item I'm very upset I really wanted that watch... no respond back either about we're my package is so thanks.”

Posted 5 months ago

Hey Jim! We're sorry to hear that! It looks like a member of our team wrote you back with the delivery confirmation details. Please feel free to follow up with our team at contact@watches.com

Posted 5 months ago

“Great Transaction. Very easy to deal with. Arrived quicker than expected. Highly recommend!”

Posted 5 months ago

“I have ordered a few watches, it also shows up fast, customer service i had to use only once and they were great and very helpful, watches.com is my go to store when I'm looking to purchase a watch!”

Posted 5 months ago

“Beautiful mechanical watch!”

Posted 5 months ago

“Great deals, easy to buy from, fast shipping, excellent customer service and very good quality products.”

Posted 5 months ago

“Watches.com is probably the best website when hunting for a watch. They have a wide range of aesthetically pleasing timepieces at various price points. More importantly, I am very impressed by their Customer Support which is possibly second to none and I am saying this as a non US but foreign national. Great work, keep it up!!!”

Posted 5 months ago

“So easy to deal with”

Posted 5 months ago

“Handsome watch. Great fit and very comfortable. Very nice presentation box.”

Posted 5 months ago

“Good service I’m happy to buy my watch on this website I think I will buy another one here to”

Posted 5 months ago

“I LOVE Xeric watches and the uniqueness of them. I have 2 now and I am very pleased with them.”

Posted 5 months ago

“On time delivery.”

Posted 6 months ago

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Watches.com is rated 4.4 based on 1,242 reviews