Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.47

4.5 Rating 1,528 Reviews

87 %

of reviewers recommend Watches.com

4.5

Based on 1,528 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 21st July 2025

Grandy Y

Watches.com 5 star review on 28th June 2025

Roger M

Watches.com 5 star review on 31st May 2025

Kevin D

252

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's interesting that Nessie from Loch Ness, which even children know, is designed on the front and back of the watch.”

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Posted 11 months ago

“usually good”

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Posted 1 year ago

“First time purchasing a watch from Watches.com. The experience was good. Will try again if I see a deal.”

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Posted 1 year ago

“Didn't work as advertised.”

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Posted 1 year ago

“My experience with watches.com was a positive one. After finding the perfect watch that matched all the criteria I set out; (case size movement type, colour) I was happy to find they shipped to my address. They gave updates regularly via the Route app the only thing they could improve on was the delivery time.”

Watches.com 4 star review on 1st June 2024

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Posted 1 year ago

We wish international shipping was a bit faster too! We're glad it made it ok and that you are enjoying it! Looks great.

Posted 1 year ago

“Loved both gshocks and gonna start ordering 1 every 2 weeks found 8 more I want. Just wish got them faster it took about 2 weeks to receive them.”

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Posted 1 year ago

“Nice selection with some really cool watches”

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Posted 1 year ago

“They have a big collection of beautiful watches. I recommend it to everyone in the United States.”

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Posted 1 year ago

“The watch is nice n well designed.”

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Posted 1 year ago

“On time delivery.”

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Posted 1 year ago

“Orologio interessante ,di particolare design, sono davvero soddisfatto il prezzo per me è adeguato al prodotto”

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Posted 1 year ago

“I didn't receive a shipping or tracking confirmation until the package actually arrived.”

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Posted 1 year ago

“I needed a good knock around watch and liked the design. Only wish it was slightly larger. Other that that I'm happy.”

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Posted 2 years ago

“I really like what I bought from watches.com but it's my first time and is the reason why I don't give five stars”

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Posted 2 years ago

Thank you for your feedback and support! We hope you'll shop with us again soon!

Posted 2 years ago

“In reality, all they did was relay the order info to RZE and RZE took it from there. It was almost like ordering directly from RZE.”

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Posted 2 years ago

Hey Robert! Thanks for your review! We drop ship with a lot of our vendors. We like to make their brand more accessible to those who might not have heard of the brand before. If you do ever have questions about products and where they ship from, please email us anytime at contact@watches.com.

Posted 2 years ago

“Got the item delivered well packaged. But the communication on shipping was slow and lacking from watches.com. I had to follow up twice about the shipping info.”

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Posted 2 years ago

“CUSTOMER SERVICE'S AND SALES SUPPORT TEAM:I RECOMMEND SEVERAL SHIPPING OPTIONS,UPS IS NOT RELIABLE. ADVERTISE MISLEADING SHIPPING & DELIVERY SERVICE TIME .RESPECTIVELY YOURS. TQUINN USN/UDT DECORATED VIETNAM WAR VETERAN USA”

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Posted 2 years ago

“Shipping charges a bit high.”

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Posted 2 years ago

“I would like to preface by thanking Alyssa with customer service for her assistance with my ordering process. I had returned a watch prior to receiving my halograph III, and she was incredibly helpful and quick to reply. Despite this, I wish I experienced better shipping. I had paid for UPS priority shipping (next day), and received the watch 7 business days later. The website advertised through UPS, but DHL ended up handling the package. This is no fault of watches.com, but it was very frustrating to spend 40 USD on shipping that experienced normal delays at customs.”

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Posted 2 years ago

“Everything was perfect.”

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Posted 2 years ago

Watches.com is rated 4.5 based on 1,528 reviews