Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.46

4.5 Rating 1,495 Reviews

87 %

of reviewers recommend Watches.com

4.5

Based on 1,495 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 28th June 2025

Roger M

Watches.com 5 star review on 31st May 2025

Kevin D

251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved both gshocks and gonna start ordering 1 every 2 weeks found 8 more I want. Just wish got them faster it took about 2 weeks to receive them.”

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Posted 1 year ago

“Nice selection with some really cool watches”

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Posted 1 year ago

“They have a big collection of beautiful watches. I recommend it to everyone in the United States.”

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Posted 1 year ago

“The watch is nice n well designed.”

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Posted 1 year ago

“On time delivery.”

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Posted 1 year ago

“Orologio interessante ,di particolare design, sono davvero soddisfatto il prezzo per me è adeguato al prodotto”

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Posted 1 year ago

“I didn't receive a shipping or tracking confirmation until the package actually arrived.”

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Posted 1 year ago

“I needed a good knock around watch and liked the design. Only wish it was slightly larger. Other that that I'm happy.”

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Posted 1 year ago

“I really like what I bought from watches.com but it's my first time and is the reason why I don't give five stars”

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Posted 1 year ago

Thank you for your feedback and support! We hope you'll shop with us again soon!

Posted 1 year ago

“In reality, all they did was relay the order info to RZE and RZE took it from there. It was almost like ordering directly from RZE.”

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Posted 1 year ago

Hey Robert! Thanks for your review! We drop ship with a lot of our vendors. We like to make their brand more accessible to those who might not have heard of the brand before. If you do ever have questions about products and where they ship from, please email us anytime at contact@watches.com.

Posted 1 year ago

“Got the item delivered well packaged. But the communication on shipping was slow and lacking from watches.com. I had to follow up twice about the shipping info.”

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Posted 1 year ago

“CUSTOMER SERVICE'S AND SALES SUPPORT TEAM:I RECOMMEND SEVERAL SHIPPING OPTIONS,UPS IS NOT RELIABLE. ADVERTISE MISLEADING SHIPPING & DELIVERY SERVICE TIME .RESPECTIVELY YOURS. TQUINN USN/UDT DECORATED VIETNAM WAR VETERAN USA”

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Posted 1 year ago

“Shipping charges a bit high.”

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Posted 1 year ago

“I would like to preface by thanking Alyssa with customer service for her assistance with my ordering process. I had returned a watch prior to receiving my halograph III, and she was incredibly helpful and quick to reply. Despite this, I wish I experienced better shipping. I had paid for UPS priority shipping (next day), and received the watch 7 business days later. The website advertised through UPS, but DHL ended up handling the package. This is no fault of watches.com, but it was very frustrating to spend 40 USD on shipping that experienced normal delays at customs.”

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Posted 2 years ago

“Everything was perfect.”

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Posted 2 years ago

“I love the style 👍”

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Posted 2 years ago

“Good price, the watch came in two weeks. Only gets four stars because I had to reattach the clasp securing clip, which had fallen off, the very small securing pin had fallen out, but luckily was still in the package. Like many low-cost watch companies they don't seem to examine the watch before it ships!! No biggie the profit margins are probably too low to accommodate this, so it is a customer's choice where to shop, discount dealers or pay a huge amount of more to buy the same thing for that little bit of better service!! I fixed it myself, subject to getting a watch repair guy to inspect it soon. I am in Australia so the prospect of sending it back is just too much hassle and then waiting 3 months for repair, which is the history with O/S repairs for this guy so far. But the rest of the watch is great.”

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Posted 2 years ago

“Probably the best selection of time pieces in one place. There is a style and size for everyone's taste.”

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Posted 2 years ago

“Service fast and goods received in good condition”

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Posted 2 years ago

“Prompt shipping and ease of use website”

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Posted 2 years ago

Watches.com is rated 4.5 based on 1,495 reviews