Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.47

4.5 Rating 1,528 Reviews

87 %

of reviewers recommend Watches.com

4.5

Based on 1,528 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 21st July 2025

Grandy Y

Watches.com 5 star review on 28th June 2025

Roger M

Watches.com 5 star review on 31st May 2025

Kevin D

252

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the style 👍”

Helpful Report

Posted 2 years ago

“Good price, the watch came in two weeks. Only gets four stars because I had to reattach the clasp securing clip, which had fallen off, the very small securing pin had fallen out, but luckily was still in the package. Like many low-cost watch companies they don't seem to examine the watch before it ships!! No biggie the profit margins are probably too low to accommodate this, so it is a customer's choice where to shop, discount dealers or pay a huge amount of more to buy the same thing for that little bit of better service!! I fixed it myself, subject to getting a watch repair guy to inspect it soon. I am in Australia so the prospect of sending it back is just too much hassle and then waiting 3 months for repair, which is the history with O/S repairs for this guy so far. But the rest of the watch is great.”

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Posted 2 years ago

“Probably the best selection of time pieces in one place. There is a style and size for everyone's taste.”

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Posted 2 years ago

“Service fast and goods received in good condition”

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Posted 2 years ago

“Prompt shipping and ease of use website”

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Posted 2 years ago

“I like the mix and the sales. Rolled the dice with a mystery gold and got a duplicate watch.”

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Posted 2 years ago

Hi David! Sorry to hear you received a duplicate watch - this can happen when they are chosen at random. Hope you are enjoying what you received!

Posted 2 years ago

“As a first time buyer, I was very pleased that the watch I viewed was just as nice in hand 👌👌”

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Posted 2 years ago

Happy to hear you are happy with your G-Shock! We love the blue violet!

Posted 2 years ago

“I like the customer service you get. I emailed about a situation and the representative was very nice about it. No Veterans’s discount , but that’s no biggie. I will buy from them again. The watch came quickly and perfectly packaged.”

Watches.com 4 star review on 14th March 2023

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Posted 2 years ago

Great watch choice! We appreciate you shopping with us. Enjoy :)

Posted 2 years ago

“Shipment wad somewhat got confused during carrier change.”

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Posted 2 years ago

Sorry to hear about the tracking issues! Happy to hear your Zodiac arrived safely :)

Posted 2 years ago

“next time make sure the battery of the watch is still in good conditions”

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Posted 2 years ago

“Fast delivery and good service.”

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Posted 2 years ago

“Decided to send back a watch And watches.com Seems to be Helpful with the return process !”

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Posted 2 years ago

“Great and safe delivery”

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Posted 2 years ago

“Classic watch. Very attractive!”

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Posted 2 years ago

“Shipping took longer than originally stated (the reason for four stars), but was still within two weeks. The package arrived securely packed and disguised, evidently to avoid pilferage en route. The watch, a Spinnaker Croft mid-size diver, is exactly as described. The quality is excellent. Thanks to an advertised discount, the watch also was a bargain.”

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Posted 2 years ago

“satisfactoring”

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Posted 2 years ago

“Good watch”

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Posted 2 years ago

“It was an ok experience...”

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Posted 2 years ago

“PLenty of choice, in many different price classes. Different brands then you local watch shop. Prices are reasonable (not cheap in my opinion), but they often have discounts. Fast and very reasonable priced shipping.”

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Posted 2 years ago

“Great company, easy to work with, terrific customer service. Loss of a star is due to seeing the price much lower the day my watch got delivered.”

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Posted 2 years ago

Watches.com is rated 4.5 based on 1,528 reviews