Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.46

4.5 Rating 1,495 Reviews

87 %

of reviewers recommend Watches.com

4.5

Based on 1,495 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 28th June 2025

Roger M

Watches.com 5 star review on 31st May 2025

Kevin D

251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice watch and delivery fast.”

Helpful Report

Posted 3 years ago

Just the way we want it! Thanks for supporting our shop, my friend!

Posted 3 years ago

“Watches.com has a large variety of watches and a diverse selection of brands. They carry several brands that you won't find Amazon. Shipping and delivery are on the slow side, but you can always pay extra for expedited service. All in all, Watches.com is a good site and I will be checking back frequently for newly added brands and models.”

Helpful Report

Posted 3 years ago

“Good in everything. I purchased here because it was cheaper than the brands website by a bit. However the brand gave away a watch box with the watch that this site didn't. Saved money on the watch, but didnt get the watch case so watches.com loses 1 star.”

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Posted 3 years ago

“Package arrived in Australia within a few days. Watch was in excellent condition and there was no damage to the item. Watch works perfectly and it is a pleasure to wear.”

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Posted 3 years ago

“I ordered my watch and did get it but it's very hard to track it. I've ordered on December and on record it says already delivered on October kind of confusing. It's a must fix because not many people are as pasent as me. The rest is all good”

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Posted 3 years ago

“They have amazing watches, I may consider another.”

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Posted 3 years ago

“My watch, a CCCP, arrived with a defect, I emailed Daphne and received the best customer service response I ever experienced.”

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Posted 3 years ago

“Nice for the price”

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Posted 3 years ago

“There was a problem with PayPal -payment, but the issue was solved super fast after contacting watches.com. The shipment to Finland took the promised time, and the watches arrived well packed and in perfect condition.”

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Posted 3 years ago

“Well, I like the watch and the price was pretty good, so I can say that I am pleased with the purchase. However, I know the watch is pretty simple to use but, it didn't come with any instructions and I was not sure how to wind it. One continuous clockwise motion or a back and forth motion. Otherwise very happy. Do I get a Zeric Vendetta for writing this review. That is my favorite watch of all, but I can't afford it.”

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Posted 3 years ago

“I was looking for a strap replacement for my Filson (Shinola) watch. The Horween strap that I was able to get was similar but not of the same quality - nor did the hardware buckle come close to the original. Price indicated that it would have been better. 'hoping it will hold up.”

Helpful Report

Posted 3 years ago

Hi Richard, thank you for shopping with us! I'm sorry you weren't completely satisfied with your strap! The two different brands source their leather from different companies so they definitely wont be the same! If you have any problems with it, definitely feel free to reach out to our team at contact@watches.com

Posted 3 years ago

“I ordered two watches within the same week, and they were shipped very quickly and arrived in less than a week. I returned one of them, but it was no fault of Watches.com. The responded quickly to my request to return the watch and I expect a full refund. The return process was simple enough.”

Helpful Report

Posted 3 years ago

Thanks for the review, Peter! I'm glad we were able to assist you with your return! Hope you are enjoying your new Timex!

Posted 3 years ago

“My watch looks fantastic but is a bit smaller than I anticipated. The only other drawback is the material of the wristband. It does not feel as high quality as the watch and will probably end up being replaced in the next year or two (I estimate). Because of that I'm giving it 4 star.”

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Posted 3 years ago

“Good product but delivery was shipped 2 days after the order. Ups then shipped it within one day. It arrived two days late.”

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Posted 3 years ago

Hey Raphael! Thanks for leaving a review. We only ship Monday-Friday, so all weekend orders get processed the follow business day (exclude holidays). Sorry for the delay and reach out anytime you have shipping questions. We're happy to help!

Posted 3 years ago

“Slow delivery”

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Posted 3 years ago

Hey Marc! Yeah the post office is usually pretty fast, but they occasionally have delays. Sorry about that, but I am glad to hear that watch arrived! If you ever need expedited shipping, we also offer UPS on the site. Enjoy and thank you so much for leaving some feedback!

Posted 3 years ago

“Love the 3 watches I've purchased over the last while, only issue is the lack of tracking on ups due to them recycling numbers but not updating them. I emailed watches.com about it and they were absolutely lovely, Ashley was the name of the support staff I was put in touch with.”

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Posted 3 years ago

“Fast delivery”

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Posted 3 years ago

“Great watch great packing a week longer than told for delivery”

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Posted 3 years ago

“Very impressed with the new Vostok Europe watch.”

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Posted 3 years ago

“Shipment was fast and efficient. The product arrived safe and sound. I would do business again with this site in the future.”

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Posted 3 years ago

Hi Matthew, Thank you for the feedback. We appreciate it and are glad you got your shipment fast and efficient. If you have any additional questions, please email us at contact@watches.com. Thank you for shopping with us!

Posted 3 years ago

Watches.com is rated 4.5 based on 1,495 reviews