Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.48

4.5 Rating 1,605 Reviews

87 %

of reviewers recommend Watches.com

4.5

Based on 1,605 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 5th March 2026

270

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was looking for a strap replacement for my Filson (Shinola) watch. The Horween strap that I was able to get was similar but not of the same quality - nor did the hardware buckle come close to the original. Price indicated that it would have been better. 'hoping it will hold up.”

Helpful Report

Posted 4 years ago

Hi Richard, thank you for shopping with us! I'm sorry you weren't completely satisfied with your strap! The two different brands source their leather from different companies so they definitely wont be the same! If you have any problems with it, definitely feel free to reach out to our team at contact@watches.com

Posted 4 years ago

“I ordered two watches within the same week, and they were shipped very quickly and arrived in less than a week. I returned one of them, but it was no fault of Watches.com. The responded quickly to my request to return the watch and I expect a full refund. The return process was simple enough.”

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Posted 4 years ago

Thanks for the review, Peter! I'm glad we were able to assist you with your return! Hope you are enjoying your new Timex!

Posted 4 years ago

“My watch looks fantastic but is a bit smaller than I anticipated. The only other drawback is the material of the wristband. It does not feel as high quality as the watch and will probably end up being replaced in the next year or two (I estimate). Because of that I'm giving it 4 star.”

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Posted 4 years ago

“Good product but delivery was shipped 2 days after the order. Ups then shipped it within one day. It arrived two days late.”

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Posted 4 years ago

Hey Raphael! Thanks for leaving a review. We only ship Monday-Friday, so all weekend orders get processed the follow business day (exclude holidays). Sorry for the delay and reach out anytime you have shipping questions. We're happy to help!

Posted 4 years ago

“Slow delivery”

Helpful Report

Posted 4 years ago

Hey Marc! Yeah the post office is usually pretty fast, but they occasionally have delays. Sorry about that, but I am glad to hear that watch arrived! If you ever need expedited shipping, we also offer UPS on the site. Enjoy and thank you so much for leaving some feedback!

Posted 4 years ago

“Love the 3 watches I've purchased over the last while, only issue is the lack of tracking on ups due to them recycling numbers but not updating them. I emailed watches.com about it and they were absolutely lovely, Ashley was the name of the support staff I was put in touch with.”

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Posted 4 years ago

“Fast delivery”

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Posted 4 years ago

“Great watch great packing a week longer than told for delivery”

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Posted 4 years ago

“Very impressed with the new Vostok Europe watch.”

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Posted 4 years ago

“Shipment was fast and efficient. The product arrived safe and sound. I would do business again with this site in the future.”

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Posted 4 years ago

Hi Matthew, Thank you for the feedback. We appreciate it and are glad you got your shipment fast and efficient. If you have any additional questions, please email us at contact@watches.com. Thank you for shopping with us!

Posted 4 years ago

“Delivery tracking and time excellent,watch I'm very happy with price is good also”

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Posted 4 years ago

All wonderful things to hear! Let us know what we need to work on too. We're happy to make improvements and keep customers happy and shopping with us!

Posted 4 years ago

“Cool Designs Great value!”

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Posted 4 years ago

Thanks Harris! We're looking to add more watches too. Tell us what you'd like to see by emailing our team at contact@watches.com

Posted 4 years ago

“Fun watch Enjoyable”

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Posted 4 years ago

“Watches arrived quickly and packed well but one had a broken dial. Customer service was quick to refund and reply.”

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Posted 4 years ago

Glad we were able to assist you and sorry to hear about the troubles. We appreciate the time you took to leave us some feedback!

Posted 4 years ago

“Very good”

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Posted 4 years ago

“Fast delivery, much faster than expected. All was well.”

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Posted 4 years ago

Thanks Kyra! Appreciate it! Enjoy your new watch!

Posted 4 years ago

“I have a number of Xeric watches. I like this one, but not as much as I thought I would. The color is not bright blue like the photos - it is more of a flat blue. And the strap is not particularly comfortable. Other than that, it is a hefty and interesting time piece. Seems well made.”

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Posted 4 years ago

“思ったより早く届いたが、送料他プラスすると国内正規店で購入するのと値段はあまり変わらない”

Helpful Report

Posted 4 years ago

Thanks so much for your feedback and we're so glad the shipping was fast! Email anytime you have questions about our products! We're happy to help: contact@watches.com

Posted 4 years ago

“Reasonable prices may be a bit high found some lower prices on direct manufacture websites but fast shipping”

Helpful Report

Posted 4 years ago

Hi there! Thanks for leaving a review. We do try to price match most items, so feel free to email us anytime at contact@watches.com !! We're happy to help you!

Posted 4 years ago

“good in working condition that provides the condition of accurate timing”

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Posted 4 years ago

Great feedback! Appreciate your support, my friend!

Posted 4 years ago

Watches.com is rated 4.5 based on 1,605 reviews